Self-Hosted Q&A

on commvault v11.28.  We had this occur in a transaction log backup after a Full Oracle DB backup ran.  Its a “Major” severity, and I have never seen this error before and cannot find anything that describes “ok, what do I do with this/what does it mean/what causes it”.

Hello,I am migrating a few media agents due to hw refresh and in the past I’ve done this manually successfully. Lately this is more problematic with the lockdown thats done on the indexcache directory created at installation. In the documentation it still says to copy the index cache from old to new media agent, but I havent been success in copying to the correct directory due to it is write protected. I’ve had do copy it to another directory.I did see that there is an app for the move but when I tried it the gui kind of failed so I didn’t finish with it.Is there a new “proper” way of manually copying the Index Cache from old media agent to new?We are on 1123E if that mattersLink to documentation: Migrating to the New MediaAgent Using Manual Operations (commvault.com) Best//Henke

Hello,can I upgrade SQL service pack manually in commserve 11.28.102 ? Thanks.

is it possible if we modify quicklook button on body email, after we do an archive and cleanup job on exhcange mailbox ?   

anyone has experience about reply/forward email exchange that has been archived from web console ? environment exchange on prem

CommCell ID:FFFFFFFF    Name:gzcvcs01    Version:11.32.35    Commvault platform release:2023EI retired the client sqlserver-vm when my client is powered off, and delete it.so it no longer display on my Client Computers listbut when I powered on my client, the agent is still on my client.but when i add new client from CommCell Console, it doesn’t show the agent and subclient 

Hi,we have configured the exchange (DAG) default subclient to back up one databse.after that, another database was added (manually) and for some reason, both of the databases were converted to full while running an incremental backupshouldn't the database that was already backed up as full just run as incremental, and only the added database will run a full backup? Thanks

My Commvault Agent version 11.22.17, the client OS Oracle Linux 8.7Does this OS version support Commvault Agent version 11.22.17?

My Commvault Agent version 11.22.17, the client OS Version Red Hat Enterprise Linux rease 8.7 Does this OS version support Commvault Agent version 11.22.17?

I previously had AD backup working and my DC cratered.  The DC is up and backing up again but AD is not because there is no agent on the rebuilt DC.  I have a ticket open, which led me to this.What I can’t figure out is how to download the AD agent again.  It looks like the way it’s done is as part of the AD backup setup in the first place.  All of the connection info is still in place.  Is there a way to re-load the agent, or does the setup have to be done from scratch (as in Add → Active Directory)?

Have Article IDs and the “article?p=” functionality been dropped from documentation.commvault.com?

I have a backup request to backup a new file share location (a file share) that handles image files (not sure of type or format). Currently the size is about 500 GB (number of files is unknown at this time), but there is some talk of it becoming larger to possibly > 10 TB (or ultimately “many new files being constantly moved in and out of this folder at regular times” vs total size of the folder). We are backing up a lot more than this of “unique data” across the systems so 10-20 TB is not a huge amount of “new unique data” being backed up, but its enough to make me reconsider just adding it without some thought.Currently all of my backup storage policies use DDB’s (we have a few).  I did not set any of the storage policies we have up, just inherited it all.If I used our ‘standard” storage policy for our file shares (that all use DDB’s), would the (possible) size of > 10 TB of image files blow up my DDB’s or cause some unintended consequences to the DDB (as the data will likely n

Question: I’m wondering if Commvault can be made to “auto retry” backing up a database if there are certain types of errors (when the database is online, and other DB’s are able to be backed up, just some failure occurs with a single DB)Why: We have been having some issues with backing up MSSQL DB’s and its very intermittent. I know “find out what the connectivity/issue is” is probably the right approach, but time and rarity keep this from being a priority. People have asked “Can CommVault just retry?”Example:2 Db’s had failures in a backup of a MSSQL instance with about 50 Db’s in it. Error 1 = “Error encountered when closing the virtual device. Please see SQL Server vdi.log for more details.”. Reasoning for retry: In this case it appears there was some sort of disconnection (somewhere, somehow) for just this single DB when the backup ran.  This would be a case where I would want CommVault to try again maybe 1 time after x minutes or something, as the DB is online, just something happ

As with many I have tried to move as many clients to plans as possible. Fail seems to be the word of the day when you have 4 very large (NFS shares) subclients all associated with the same plan and we need to schedule Full backups on specific days of the week due to when those subclients have data written to them throughout the week. Basically we want week fulls but never on the same day as getting a full completed on all 4 subclients in the same day is a non-starter as is getting that copied to the remote site within 24hours. So, since we don’t want to rely on the auto-magik synth full scheduling but really pull fulls from each of those shares, staggered every other day (more or less), and there is no way to simply decouple the schedule policy the plan created for those subclients, do I need to remove the plan from each subclient, then assign schedules and manually re-assign the storage policy of that original plan or is there a more elegant way?I don’t see groups and blackout windows

I was wondering if Data Domain Virtual Edition is supported or not? I could not find any documentation other than DD 7.6 support.

Hello  I receive a failure when I want to change the location of DR backup from local drive to network share:“failed to set [backup metadata folder] for DR backup with error [create directory failed ]”what can be the solution for that ?The library have all the permissions.

Hi I have this customer that are using Commvault version 11.32.xx. And this customer only support snmp traps version 2. And when I am looking to configure the snmp traps inside Commvault, I can only see version 3 support. I am fully aware of the security issues with other version of snmp traps, but is there any way, you can configure Commvault ver. 11.32.xx to use snmp traps version 2?Many thanks in advance!

Hallo CV Community, we have got two tapes which are in the Media Group ‘Catalog Media’ but when the job is running to catalog this media we got this issueError Code: [62:2158]Description: Failed to initialize catalog operation for media.Source: s190a0010, Process: LibraryOperation We are also not able to move them to an other Scratch Pool. We can view the content of the media tapes. We have got write protection hardware based on the tape drives active (switch on LTO6 tape). Any ideas to solve this issue with the catalog operation? BRPhilipp

Hi folks-One of our media agents was upgraded in error by a colleague to 11.24.56, while our Commserve and every other MA in the org is running 11.20.50. This misstep broke Aux Copies for the media agent that was upgraded.I opened a case with Commvault some time ago, and the engineer assigned told me the only solution was to upgrade the Commserve to 11.24.56. That’s just not possible for us presently for a number of reasons.My question is has anyone ever rolled back a major release update successfully on an MA? Or do you otherwise have a solution to what we find ourselves in here? I tend to believe the CV engineer and concede we’re stuck, but considering this particular MA is backing up only AD data in a very small domain, if there is a way, this might be the time to consider it. The risk is minimal.Thanks 

Team, we have a centralized private metrics reporting server that I just configured. I need to run a report to test that it’s successfully reporting on data from the (successfully registered) child commcells. What would be a specific report to run for this ? I ask because I know some of the reports will only report on the local centralized private metrics commserve itself. 

Hello,I have 11.32  commserve and I want to upgrade my vcenter to 8.0.2 Does 11.32 commserve support vcenter 8.0.2?Thank you 

Hello,I have Storage policies configured like this :first copy on storage diskssecond copy on storage disksselective Monthly Full copy to tape scheduled last day of the monthselective Yearly Full copy to tape not configured yet  Storage policy and copies Storage policy Copy to tape Monthly property General Tab Storage policy Copy to tape Monthly property Selective Copy tab Schedule policy run each end of the month (associated with storage policy copy Monthly_Tape)  I want to know what the  : Wait until the current period is over before selecting a backup for this time period do.I don’t know if I have to select this or the previous one : Select most recent job if there are no more full backup schedules in current periodI found documentation be not clear to me. Thanks ! 

Commserver production failover is taking long time at Perform Last sync up before failover

Hello Team,I continue the commserve Active/standby installation on my lab, before testing failover, I am checking step by step with the commvault procedurehttps://documentation.commvault.com/commvault/v11/article?p=102845.htmThe log shipping seems to work well now.I have verified  the status on each commserve (process manager/failover)screenshots are not really the same as the procedure but here is what I seeOn the Production Node, the Last Sync Time is Not applicableIt seems to be ok right ?Thank you !commserve prod cs01 commserve standby cs02 

Hello!I wish You all Happy New Year! I'm coming with a question.In our Environment we do have a escalation process for failure backup based on commvault trap sent to monitoring software. This trap is based on this configuration:   For now we do have that one Alert configured for the whole Environment, but we would like to separate it for Production and Test server. This will be done by setting two different alerts based on “subclient” name: Equal, do not equals, never mind we will play with it :) But a problem is that our monitoring software is not able to apply different escalation rules for a trap content, only by its “type”. And since at the very beginning of configuration I choose Category - Job Management and Type - Data Protection, no matter what I will configure later always the same “trap type” will be sent.In monitoring tool it will always come as this type of trap: “simpanaAlertDataProt”I would need to create separated trap type for Test servers and failed backup for them. Is