Self-Hosted Q&A

Hello!Problem description:SAP for Oracle agent has following subclients:1) Online - For Online Database backups2) Offline - For Offline Database backups3) Logs - For log backupBackups for Online and Logs subclients happening regularly. Offline subclient is used for special cases, only one job for this “Offline” subclient exists and it is marked for 5 years retention.Problem: Jobs of “Logs” subclient not aging, with reason LOG RULE and with “Required By Jobs” mark, where required job is job of “Offline” subclient, which we want to keep for 5 years.How to resolve problem with Log aging and keep job, which is blocking aging?

I would like to know if there is a report on backed up VMs and Filesystem divided into quantity by operating system.Similar to VM Backup Health and Fileserver Backup Health but with both reports together.I don't know if I explained it correctly

Hello all.If like me you’re in the unenviable position of having to still protect some 2003 clients even though they are long deprecated, and after a reboot despite CV services running they just won’t communicate, try adding the nAllowOlderClients setting from here:https://documentation.commvault.com/2023e/essential/3605_installing_clients_with_deprecated_operating_systems_or_applications_on_windows_computers.htmlThis has worked for me.  I didn’t need to change anything on the client itself.

Hello, TeamI am having the issue below while installing fresh commserve.Failed to install PythonModules(PythonModules) with error code 0x80070001.We have ensure patches are up to date and all?Can you suggest what the issue could be? 

I have backup data with a retention of one month; what will happen to my backup data or what is the next procedure to bear in mind or take into consideration, if my retention is ending or about to end?

We have a media agent with low disk space alerts going off (on the OS disk), all the usual suspects only returned a few GB of free space.After analyzing the media agent’s OS disk, the JobResults folder is 192GB (55.2GB on disk), one of the largest offenders.Can this folder safely be relocated to give it some more breathing room?This seems to mention clients however at the same time does not mention media agents.If I move the JobResults location, will it potentially nuke the media agent and all jobs/indexes too?https://documentation.commvault.com/11.21/expert/6588_changing_path_of_job_results_directory.htmlThanks everyone!

Hi,for about a week we have a problem with our O365 Exchange backup. It runs instead of about 4 Minutes without error now over 3 hours with errors.We get the following error messages:Failed to process mailbox [Mailbox does not exist]Failed to process mailbox [Too many concurrent connections opened, Cannot open mailbox. Server = BEZP281M…...]According to the joblog will be Exchange only setup detected with no public folder association.The Access-Node is a Windows Server 2019 with PowerShell 5.1use modern authentication is enabled5 Azure Apps configured10 max streams configuredCommvault Version 11.28.80Does anyone have any idea how i can solve the problem?RegardsFranz

I think the answer’s probably no, but I feel like I need to ask this anyway:We recently discovered that a content filter was missed on one subclient while configuring the Commvault agent on a database server, which caused the file system agent to back up an extra ~1.5TB of non-deduped data nightly for several months.  New nightly backups shrank considerably after we caught the oversight and set the appropriate filter, but not before Commvault wrote around 120TB of redundant Oracle database backups to disk that won’t begin to age out until sometime next year.I know we can go in and manually expire those jobs to immediately free up space on our long term storage, but is there a way to apply the content filter to that subclient retroactively so that we can expire the just the 120TB or so that should have been excluded from the start, while keeping everything else?

Some of our sites are failing during backup with the following errors “http://oursite/whatever FAILED There is not enough space on the disk.”  I am not sure what disk they are talking about that is out of space.  I checked the server our sharepoint sits on and it seems like we have more than enough space on the Disk.  Anyone seen this issue before?  I wanted to ask here before i opened up a ticket.  Also our Sharepoint is inhouse we are not on 365 yet.  Thanks for any pointers.

Hello All,Greetings for the day!We have running Physical windows cluster with commvault 11:24:116 version. The issue is during the SQL upgrade from the full media kit only active got upgraded from 2104 to 2016 but passive node still in 2014. Please share steps for manual upgrade on passive node. Step1: Take the export Dump from SQL and DR backup from CVStep2: Run the Select @@version on active node to collect the SQL version and SPStep3: Download the SQL binaryStep4: Execute the setup.exe for upgradeStep5: Test Fail over from active into passiveRegardsRobert 

Hello,we have configured O365 mailbackups to one of our virtual machine disks which would be almost full in few weeks from now.We don’t want to shorten retention period (it’s 1 year and its our policy to keep it this long) so we would like to ask if its possible to somehow distribute/divide backups to separate disks? Or easiest way would be to attach new disk and reconfigure backup location (backup destination in plan settings)?

Hi,is there any plans to support vSphere 8 Update 1 ? I can see in documentation that only vSphere 8 is supported.  Regards,Lukas

Estou tendo problema no Commvault para realizar o backup Auxiliary Copy sempre apresenta esse erro abaixo alguem ja teve esse problema e sabe como posso resover? I'm having problems with Commvault when performing the backup. Auxiliary Copy always shows this error below. Has anyone had this problem and knows how I can solve it? Error Code: [13:138]Description: Error occurred while processing chunk [1111336] in media [V_504103], at the time of error in library [Pool_Disk_VMs_Definitivo] and mount path [[xxx_bkp01] C:\Commvault_Pool_Disk_VMs_Definitivo], for storage policy [Policy_Pool_Disk_VMs_Definitivo] copy [Copia-Fita-Definitiva-Manual] MediaAgent [xxx_bkp01]: Backup Job [603097]. Encountered an I/O error while performing the operation.

We have following Scenario:WORM CLoud Libary Storage Policy with Primary Copy 30Days Retention + Selective Copy -> AllJObs to "Worm Library" with 7 Days Retention Workflow Enable WOrm run -> 7 Days Retention / 7 Days Seal DDB / 14 Days WORM LockEverthing is correct set by WF and is working asexpected LockDays set correct, Sealing happens after 7 Days, but the old Sealed DDBs get not cleaned because the Index Jobs get not cleaned of it although the Retain Until Date is fullfilled.I could not find any hint in documentation or elsewhere how to handle Index Jobs in Combination with Immutable Copy. Has there anyone experience or missed I something.Everthing would be helpful. Thx & BRMarcel

Hi Team,In our Infra we have facing one issue in commvault backup solution,Our Commvault backup infra having 3 media agent, while running the auxillary copy backup jobs it will take only  one media agent for both source and destination.Some times all the auxillary copy jobs are hang state and failed the jobs, and every time we need to reboot the media agent then only auxillary jobs are work, I am looking for any solution and suggestions for this above case.

Hello everyone,I have a storage policy with three copies:Primary on disk at my main data center Secondary on disk at my DR site Secondary on Metallic cloud storageFollowing the failure to restore a production system last week it was found that none of my copies had verification enabled.  My question is:  Should I turn on verification for all three copies?Any recommendations would be appreciated.Ken

Hi allI’m having the same issue as discussed in the below conversation but my setup is a little bit different.  I am using a NAS clientinstead of a file system agent. Some of the sub-clients are greyed out and I see this is because the OnePass check box was checked (Archiving is not set). On unchecking it, the ‘Full’ backup option is still greyed out.This only applies to the sub-clients that had the OnePass checkbox enabled.There is another NAs client configured to the same shares which handles the Archiving jobs, but don’t think this would cause the issue as I can run Fulls on the unchecked sub-clients.There is no option to set ‘Object Based Retention on this type of backup configuration, so not sure what else could be causing this issue?  

Hello,We have set up a WORM S3 library in Commvault, specifically for the purpose of second copies. Commvault advises against performing DDB verification on cloud storage. I'm curious if it's possible to start a recopy (in case of bad chunks) for this WORM configuration. If so, I'd like to clarify whether, once the recopy is finished, the job will continue to use the same job ID in the S3 immut storage but will reference the newly copied objects, then removing the references to the previous objects associated with the same job.Furthermore, since we're dealing with immutable storage, how to ensure that the new objects (those that have been recopied) maintain a link or reference to the same job ID within the S3 immutable bucket coz the metadata of the same job also being locked in the first place can't modify or delete. thanks

I can't make a new one MySQL server commServer Version 11.28.79, error in processing message. Please check evmgrs.log for more details

We want to know the list of Commvault Event Codes, Severity, Program and Description.It may helpful for troubleshooting of CommServ, backup, restore issue.

Hi,I have a question, how i can create custom report job summary on the command center When i custom always see error update permission was denied on the object ArchMediaSize database HistoryDB, schema dbo. I login on command center with Account administrator. Any ideas?

Hello community,I hope somebody can help me working around a problem we will have for some time.We have an Azure based Media Agent which is very short on memory. It will take some weeks before we can expand it but, in the meanwhile, Commvault processes restart and the DDBBackup often fails.Is  there any way to reduce the memory used by CV processes, even slowing down a little bit the backups? I mean something like reducing the readers or similar. Thanks a lotGaetano

Hello dear community, I have a customer currently running VMware IntelliSnap backups on NetApp. Problem is that they cannot update their NetApp to the latest Active IQ version as it is not supported by Commvault. And this happened several time in the past, where they had to wait a significant amount of time for the latest version to be support (so they say). So they would like to move away from Commvault controlling the snapshots, but would like to still create backup copies of those snapshots.Is there a way for a proxy to mount snapshots NOT created by Commvault and still run a backup copy of it?Many thanks in advance for your input.

Hi Team, when we are trying to change the impersonate user, it is giving unknown error. any help will be great.  

Hello, We have a small problem with the Unusual File Activity.When an alert is displayed on our Exchange servers we can see that many files have been modified. However, we cannot see here which files have been modified or deleted. We had an Unusual File Activity alarm from one of the CommServe servers in the past and here you could see a graph and the list of affected files. So what is the reason that we can't see this information on the Exchange servers? Does the agent need to be extended with a module or something like that ?RegardsThomas