Share Best Practices

Hi CV team,For a backup size on a file server around 60TB of data what is the best strategy from Commvault backup that will have a good RPO and RTO?Kindly consider which data protection type or a combination of them will help to attain the good RPO and RTO as the primary requirements.  

Is there a way, additional setting or something like that, that could limit the number of jobs a backup copy workflow submits at one time? Running IntelliSnap on NetApp and when all of the copies kick off at once things get overloaded. Just wondering if there is a way to limit it. I know you can when you submit it manually, but the automated ones run max number of jobs.

Hello Team, We have on-Prem Exch 2019 and we decided to move o365.Do we have any best approach to use commvault to perform migration of Exch MBX to o365.Note: We use Exch DB agent to backup on-prem and no mbx agent configured.

I have a PureStorage NAS array. At the moment it’s carrying about 200Tb of video files. By the way if you ever heard that video files do not deduplicate vary well then I can confirm that. Our video is extremely repetitive. It’s camera footage of the same scene over and over. It’s not like a movie or anything like that, it’s more like endless footage of a conveyor belt for hours and hours. So even incredibly boring video images of the same thing does not deduplicate. Our deduplication rate on this PureStore device is basically zero.But that aside, i need to back it up. It’s all NFS exports that our Linux systems access. What is Commvault’s prescribed method for this? Do we dedicate a Linux host to the task and then backup the mount point on the Linux host? Or is there a better way?

We are sending Commvault Commserve database meta data backup to commvault cloud(metallic).For Governance, we want to know in which Azure datacenter Meta data files are stored ?If there any way we can encrypt the data while sending to commvault cloud ?Can we enable password protection on the SET files in the commvault cloud ?

Hi everyone,i am testing the 1touch feature on a physical Linux server, SLES 15 SP4. I deleted the /root and i am trying to recover on the same host. I reached the step of postinstall actions, then recreating initrd, then it says i will see a reboot. The problem is that the reboot gives me a black screen and i cannot go further, F2 is not working so i could go to the bash interface. I have commvault vrs 11.32 on the commserve and the client, and i used ISO from 11.32, 11.34 and i have the same result.Any idea what might be wrong here?

Hi CV Team, We want to send CSDB meta data to commvault cloud(metallic). We have whitelisted all CV URLS. We added internet proxy IP to the commserve host. When try to enable the setting “upload backup metadata to metallic cloud”, I am getting below error in CVcloudservices.log “Failed to connect to cvdrservices.metallic.io port 443 after 21000ms, cloudnt connect to server”. Kindly note, I am able to url the URL upload backup metadata to metallic cloud” on the commserve edge browser.Do I miss anything here? Do I need to configure HTTP proxy on commcell console ?https://documentation.commvault.com/2022e/expert/configuring_http_proxy_server_for_commserve_computer.htmlIf I configure, does it allow access to all clients in environment(which we does not want) ?You can configure all clients in your CommCell environment to access Internet resources through an HTTP proxy server.    

Hello all,A customer running Commvault 11.28.117, would like to build a dashboard that contains reports with filtered views (many SharePoint farms and SQL servers backup job summary).The issue is that already existing reports that we would like to integrate in this dashboard, are all different views of default “ Backup Job summary “ report, each of them is filtered to display only specific SharePoint farms or SQL servers via predefined “ Client Computer Groups “.In the dashboard, filters are not retained, that means that each time I reopen the dashboard, all reports display backups jobs for all clients … That, whatever if I use web console or admin console to edit the report.I even tried to edit the dashboard with ReportPlus (or report builder) and save it as a view, it does not change anything...    Thanks in advance for your help.R

I was curious if keeping logging of access to the commvault console and file access for security would result in any performance degradation or at what point would this data be trimmed ? if kept indefinitely. 

Hi, I’ve done a few transitions from a HDS branded Commserve (HDPS) to a default Commvault setup. That was usually done by installing a new Commserve with the Commvault downloaded installation package and then recover the CSDB. This also updated all paths to default. Does anyone know if there is a way to just re-brand to default Commvault settings in an easy way. Or is re-installing still the best way to do this?  I know that this will not reset paths but in this case it may be acceptable. /Patrik

Hi all,I would like to know what are some advice/recommendations you can provide with regards to CommCell migration.Im in the initial planning stage of migrating my existing CommCell and merge it with an existing one.  Any gotchas, limitations and expectedissues when migrating.  Is there any rule of thumb when it comes to timeline ( how long does it take to migrate clients across, storage policies )Is there a chance that the migration would fail and if it does what are the consequences?Any advice would be appreciated.

We are working through a redesign of our backup process for our ongoing migration to Azure. In vmware we have had to avoid using VSA backups for the OS/filesytem for our SQL servers due to issues caused by the stun that occurs when a snapshot is taken. SQL servers are backed up with Filesystem and SQL agents. The main problem with this is the time it takes to recover if one or more SQL servers needs to be completely recovered from backups. As we move to Azure, we would ideally like to back up the SQL servers using VSA and intellisnap, then the SQL agent would be used to back up the SQL data. This way we could leverage the simplicity of a VSA restore if something happened to the server/OS, and then the SQL data could be restored to a specific point in time if needed. Has anyone done this? Is there a better way to accomplish this that we aren’t thinking of?The main goals are to increase the speed at which we could recover a SQL server.  

Hi,we are currently restoring a few mailboxes from our users. Most of Messages are getting restored and is working fine, but we get a few failed/skipped Messages.The normal Report in the Commcell Console doesn’t list them either, (if we select “Failed Items”) and in the Command Center Report we couldn’t find any option as well.Is there any special Report that will give us more details? Even the CVMailRestore.log doesn’t tell us, that these failed/skipped messages are? kind regardsJoerg

Hi All,Is it possible to configure different subclients from the same physical client and assign these subclients to different tenant (company)? If so, what configuration should be set up?Thank you!Regards,Luc

How does the Software Remote Installation process works. What technology is used, what services or ports needs to be allowed on client.

   We have been a very long time Intellisnap VMware ESX users.   Sounds like we may be moving to Hyper-V.   I am just wondering if any other folks have already run into this?  How did you backups speeds turn out?  I am curious what we may be in for with our backup windows.   We currently get some really good throughput with the VMware backups.  500 GB/hr to 2,000 GB.hr.  Any care to share your Hyper-V backup speeds?Thank you

Scheduled a Microsoft SQL restore to a different server but file name date does not updateWe have a scheduled SQL restore job that runs every night, however the .bak file date is not updating with the most current date, just want to know if that is normal ?the folder name we are restoring to is folder.bakPlease see screenshots.  screenshot of restored files.  

Hi,Just want check which one is easy to upgrade / new on Commserve with new MA and dedup hardware.Currently we have Commvault version 11.20 with FC based disk library and using Commvault deduplication with compression. Now planning to hardware refresh with new media agent and dedup appliance.Which option is good  to proceed for this implementation.Option 1:Will go to upgrade latest commserve and then will go to new dedup appliance storage pool with new storage policies then will associate to sub clients to new policies.The new storage policies are disabling dedup and compression from commvault and will be enabled from hardware appliance end.And will move backup data from old disk library to new disk library.Option 2:Shall we go for new Commserve server and will install new commcell and then will restore to latest commserve DB.If we are going to new commserve, Is it will get license from commvault. Please advise.

Hi Community,when I read the documentation for best practices for SMTP journaling, i found that it is recommended to use one journal  contact for not duplicating the journal reports, also it is recommended to have 2 ContentStore Mail Server (SMTP)  for high availability and load balancing.so is that means that i have to create 2 SMTPs with 1 common journal contact?if no, how commvault will connect the 2 SMTPs together?

Hi, I was wondering if anyone is using the Calendar Backup Job Summary Report from Commcell and do some basic success rate calculating based on this?I think I’m able to use the raw Excel file and calculate the amount of successful and failed jobs using come sumproduct and countifs in Excel but if someone already has done this I’m interested on how it’s done.And there’s a small issue when changing storage policy for a server. Then there will be multiple row in the spreadsheet and I’m not Excel savvy enough to try and combine and find the unique servers and at the same time count the backups on multiple row.So any advise or tips is much appreciated.

Hello Community,I have an MSP environment with about 30 media agents. Some media agents are installed on customer site and it is not very easy to ask them to perform an upgrade.Target version is  11.32the infra is compsed ofCommserve VM (MSP site) is on version 11.28.117, Windows 2019,SQL 2016WebServer VM  (MSP site internet facing) is on version 11.28.56, Windows 2019media agents are used as primary or secondary depending of the storage policy/customerma1 (customer site) Windows 2019, 11.28.53ma2 (customer site) Windows 2012 R2, 11.28.53ma3 (customer site) Windows 2012 R2, 11.28.53ma4 (customer site) Windows 2012 R2, 11.28.53ma5 (customer site) Windows 2012 R2, 11.28.111secondary media agents that receive auxiliary copies from the customers through VPN are hosted at MSP site A secondary MA can receive aux copy from different customersmsp_ma1 (MSP site) Windows 2012 R2, 11.28.111msp_ma2 (MSP site) Windows 2012 R2, 11.28.117msp_ma3 (MSP site) Windows 2012 R2, 11.28.53msp_ma3 (MSP site)

Where we work, the physical disk(s) must be sanitized. Currently, there is no good way to only sanitize a specific data location on any disk in a local Commvault disk library. Yes, there’s the CVDisk Eraser Tool, but that is only good for a whole volume or mount point. There are tools like BCWipe, but for that to target a specific data location - you need to know the data’s location. Commvault doesn’t easily give up where it stores data for say, a single laptop agent’s backups. When I inquired about this with support, they said it would be non-trivial to determine. Plus then even if you did, there’s no way to gracefully wipe only the folder/data locations without dirtying the database(s), since you’d have the leave the folders there to eradicate with your sanitization tool *before* trying to remove it from the command center/java console. I suggested a CMR to dev, that would offer the ability to sanitize a single laptop agent’s specific data location(s), on deletion, with something lik

What 1 Touch ISO supports Windows 11 recovery?

Hello ALL,I am reaching out to seek clarification regarding the visibility of tape labels in the restore job logs. Recently, we restored critical data from tape storage, but during my audit review, I noticed that the tape label was not visible in the restore job log.Could you please advise on where we can locate the tape name or label in the restore log? Any guidance on this matter would be greatly appreciated.

Dear all,the customer asked me to backup his endpoint offline , Is there a way to do that?