Commvault Cloud Topics

Hi Techies,Greetings !Is there any possibility that we can automate daily/weekly repetitive tasks and reduced manual efforts.Here are the few examples:→ Latest backup status information from client or other team members on tickets.→ Virtual Server removal tasks before decommissions request.→ Agent uninstallation and license removal of clients after site decommission.→ Manual retention extension tasks to retain backup till specific date.Here I want to reduce manual efforts and time, please share some ideas to achieve this. Thak you ! 

do we have any report/SQL table represents the Tape drive utilization every hour of the day/week? Found a SQL table dbo.MMDriveHistory with data written & duration but how does commvault calculate tape drive Throughput from this table?

Hi Team,We have a requirement where we plan to take backups of 80+ VMs with approximate data movement of around 300TB+.We would like to know best possible plan for our environment in terms of hardware requirements for commserve and Media agents.What is the minimum number of Media Agents for best performance baseline? 

Hi,Running CV 11.32.6 on prem.We’re trying to install the MSSQL Agent from Commvault. We managed to get to 90% and then it failes. Reviewing the log for the job doesn’t give us any leads. Please see below.The server has been restarted several times.SQL server is on it’s latest CU.Any one that got any idea?Log:@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : commserve-serverFile    : JobManager.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@2988  23f8  10/03 16:01:34 5462339 Servant    [---- IMMEDIATE AUTOMATIC INSTALL CLIENT REQUEST ----]2988  23f8  10/03 16:01:34 5462339 JobSvr Obj Skipping Discover phase because auto discovery option is not set.2988  440c  10/03 16:01:34 5462339 Scheduler  Phase [2-Install Client] (0,0) started on [commserve-server.yy.yy] in [0] second(s) - DistributeUpdates.exe -j 5462339 -a 28449  -jt 5462339:2:1:0:0:11277  -install -CCNumber 22988  1e9c  10/03 16:01:37 5462339 Servant    Reg [Control] received. Client [commserv

Hi All,We are configuring GFS disk to disk to tape (different tape media). Please find the below requirement.Requirement 1: first storage policy will configure daily Inc and weekly full for first disk keep 7 days Requirement 2: first disk daily Inc and weekly Full go to auxiliary copy of second disk keep 28 daysRequirement 3: second disk daily Inc auxiliary copy of daily tape media keep 28 daysRequirement 4: second disk weekly Full auxiliary copy of weekly tape media keep 28 daysRequirement 5: second disk Full (end of month) auxiliary copy of monthly tape media keep 12 monthsRequirement 6: second disk Full (end of year) auxiliary copy of yearly tape media keep 2 yearsRefer above, should I create as below?(Requirement 1) create Primary_Full storage policy with Primary_Inc Incremental storage policy first disk keep 7 days(Requirement 2) Primary_Inc storage policy create auxiliary copy select All Backup to second disk keep 28 days(Requirement 2) Primary_Full storage policy create auxiliar

Hi Team, I have written a script that would delete the decommissioned VMs from the commvault. I have 2 questions.As of now my script takes the client id manually to delete the VM. I would want Commvault to detect the decommissioned VM and delete it. Please guide me on how can I add auto detect of decommissioned VMs on my script.  I have to integrate Morpheus API and Commvault API and execute the script from the Jump server from where Morpheus is accessible. As of now, Commvault APIs are running only from Commvault server. How to do this ?

Hi all,After some advice on the following if anyone can help? https://documentation.commvault.com/2023e/expert/modifying_salesforce_backup_sets_to_sync_to_database.htmlThe instance where the current Database for the Salesforce Backup Configuration resides needs to be decommissioned.  If I was to change the Commvault configuration to use a new database on a different instance what would be the consequence of this?I would assume a full backup would need to be run of the Salesforce Org to build a new copy in the Database, but would this affect any restore capability for jobs that used the previous database configuration such as record level restores or could this be retrieved from the related backup jobs?  I would think that record level restores would not be possible due to the fact they are only supported in the most recent backup cycle, but is there anything else that requires consideration? Just trying to understand the impact of this operation so any help/advice appreciated. Thanks i

HiGood dayMy backups were running before now, all of a sudden they started failing because of this error: Unable to communicate with remote machine {Linux media Agent} to start data pipe. Please check the following:1. Network connectivity exists between client and remote machineProduct servuces are running on remote machine. Firewall is setup properly between client and remote machine Error [Connection failed on oracle_dba with these errors: 1 Couldn/t complete tunnel connection to tape_linux)server on 192.168.1.112:8413: No route to hostAll these seem like network issues. I tried to add entries into the host files of all clients affected. It still keeps failing. This is the caseI want to backup oracle files and instances to tape, via a linux media agent. The backups ran some days ago, and all of a sudden they have failed with the errors i quoted up here. Someone should help me resolve this challenge. Thanks.

Hi Support TeamHas anyone encountered and resolved an issue where, after replacing a MediaAgent using the app, the new MediaAgent does not appear in the Storage Policy's primary copy? I'm unsure how to fix this and add the new MediaAgent to the primary copy. (The Jobs for replace mediagent showing all completed)Best RegardsTai Nguyen

i dont have a dedicated non-routable backup network, but i can have redundancy and i have multiple VLANs for my clients, so the commvault hyperscale X document says to use Bonded VLAN topology as per below link,https://documentation.commvault.com/2024/expert/determining_network_topology_for_hyperscale_x_reference_architecture_setup.html.my question is, if i still can have a dedicated 1GbE link on my HSX reference architecture node, then can i use that 1 GbE port dedicated for management traffic, like connection to commserv, DNS ? if answer is yes, then does it become Bonded VLAN topology with management network ? however as per topology determination table, we use Bonded VLAN topology with management network when we dedicated non-routable backup network.someone please help to confirm this. 

I have a situation here, after migration from 11.28.72 to 11.32.45, VM which were added using VM rules using VM tags appeared in different subclient of a Vcenter virtual server and it is impacting SLA since now the VM tag issue is resolved and backup in running under one subclient. Now i need to disable backup activity for the client for other subclient except the original subclientcurrently the VM is appearing in only ine subclient of the vcenter virtual server which is JPAWP, and the VM is not available or not showing under any other subclient. But when we check individual VM , it shows multiple backupset/subclient and it is impacting the SLA. Now i need to disable the backup activity for the VM, for specifc backupset/subclient. Do not disable backup activity on client level because the VM is curently backing up in its original subclient.Now i need to disable backup activity for the VM for all the subclient except the orignal subclient which is JPAWP here.I am creating workflow to ac

Hey,Which API endpoint to use to get Storage Policy for a client? My requirement is to get Storage Policy for all clients, preferably without querying for each client individually. For VM client, I can use the /VM endpoint which lists all the VM with their Storage Policy. I need help with FS clients. Thank You.

This is with respect to Oracle clients.This feature is disabled by default, I would assume that there must be a reason as table level restores seems to be an awesome feature.Seems like a huge pro.What are the cons?

Hello Everyone,My network security guru is asking if there is a way to restrict access to the Commcell Console and Admin Console so it can only be accessed on the Commserve server.  I am aware of role based security and the Two-Factor.  But they just want it that the only way to access them is from the one server, or maybe our Jump-boxes that we use to access all our internal servers.  Hopefully someone knows if this is even possible or if we just need to go with Two-Factor and they will have to be happy with that solution.  Thanks for any help.

Has anyone done any reinstall of an existing Media Agent with Deduplication database.Details are as followsHardware Refresh of old Media Agent ( same ip and same hostname)ExistingMedia Agent with Deduplication database and Storagegrid as a disk libraryMedia Agent is running Windows 2012Commvault v11.24Plan of attackInstall Windows Server 2022 on existing Media AgentInstall same Commvault 11.24Ensure disk library and DDB are online after installation using new OSAny steps or information/links on how this can be achieve

I am attempting to add a client to multiple groups using the following rest api. REST API - POST Client Properties (commvault.com)  The api returns 200 and some Json but does nothing. what am I missing here?

Hi, we’re on 11.32.43. We are only able to keep our indexes for a week, since our subclient is so large that the indexes for it are 600GB. So of course that means that whenever one of our technicians needs to do a browse and restore from this subclient, they get the “Index reconstruction in progress. 1 jobs in reconstruction list" message.I cannot find documentation that states how to track progress of these index reconstruction jobs. They do not show in the Job Controller list like regular backup and restore jobs. We just want to have a location to look in so that when an index reconstruction completes, our technicians know it’s okay to try their browse and restore again. Thanks.

Hi Team,based on below Hyperscale reference architecture deployment link, i have following questions.https://documentation.commvault.com/v11/expert/deploying_hyperscale_x_reference_architecture_with_tagged_vlan_with_bonding_and_management_network.html questions:in below screenshots, we are adding a VLAN routable data protection network on Bond1 and document says this is also used for commserv registration. The IP address we mention for this vlan tagged interface of hyperscaleX node should be an available IP from the VLAN range/Subnet range correct?   as per below screenshot, since this will be a routable data protection network, should i be giving the Gateway IP address of this routable VLAN network as the “Default Gateway” ? as shown below, since i also has a dedicated management interface for hyperscaleX node, and if this can also be used for accessing commserv server via its own gateway IP adress, in that should i be giving gateway IP of management network as “Default Gateway” ? so

HiGood day.I have configured my Commvault backup to write jobs directly to tape (not auxiliary copy)However, I noticed some things the client is an oracle database. I installed the file system agent and oracle iDA I configured the file system agent to backup some contents in a path, and the Oracle iDA to backup instances and archives.However, the files were successfully backed up to the tape drive. The oracle instances failed. Error is in screenshot.I tried to click on the error code, it was blank. I also know that Commvault should be able to backup a storage policy to a tale, regardless of the workload type. Is there a way to resolve this issue? Its been on for days.

Hello Team,Greetings!Scenario: 1Server setup: 2 node (ASYNC) streaming replication with EFM configured + Witness nodeBackup schedule: full + log only backup + advanced logic etc., Archive Delete option box is checkedWhen node 2 fails (standby), full backup gets triggered and consecutive log only backups are running; however archive log clean up function fails and eventually log clean up is avoided on node 1 (Primary, only standing node) Is this expected? How can we ensure that archive log clean up happens when all of the standby’s are down?Scenario: 2Server setup: 4 node (SYNC) streaming replication with EFM configured + Witness nodeBackup schedule: full + log only backup + advanced logic etc., Archive Delete option box is checkedWhen node 2,3,4 fails (standby), full backup gets triggered and consecutive log only backups are running; however archive log clean up function fails and eventually log clean up is avoided on node 1 (Primary, only standing node) Is this expected? How can we en

We are provisioning a new NetApp E-series storage array for backups. From performance perspective, are there benefits to having separate disk pools for backups and aux copies compared to having one pool for both? 

Looking for some guidance and documentation on can we migrate our current O365 exchange email/sharePoint and One driver backup to anew child console with different storage locations?Will we face any issues with O365 license ? how this O365 License will be counted on new console will that count twice as previous bavkup already holding a license.Any issues with Index server and access node? Anything that needs to be taken care before doing this migration?If I redeploy from scratch all Media agent and index,access node and point to new storage will that be better or migration will good option. your help will be highly appreciated.   

Hello all,Just in case you are seeing similar errors in the last day or so. There appears to have been an update to the MSFT APIs we use to protect mail in M365. You may see errors similar to:"Not allowed to access Non IPM folder"Or you notice that the CVMailBackup.exe process crashes on the access nodes.My early understanding of this issue is that we have released an updated MR for the versions below that may resolve this. SP28: Install 11.28.111 or higher SP32: Install 11.32.48 or higher SP34: Install 11.34.20 or higher I have had one customer update to this on their access nodes and are not currently seeing any errors.

Hey! I am developing automation scrips using Commvault APIs for my team. I know the names of primary commserve which I use, BUT whenever a failover happens my API calls of course don’t work as there is no web service active on the primary commserve.  Is there a way to know which node the failover happened to using just the APIs? And also get the list of all failover nodes?  

We are in the process of upgrading clients to Commvault 2024 for the added security benefits as well as the potential storage savings. In the change notes for Commvault 2024, the changes state for backups other than database backups, “each backup job will back up only the new and modified items and create a full recovery image. Therefore, running repeated full backup is not required.”I know that existing plans remain unchanged and follow the old format, so I imagine the change process is just associating existing entities to a new plan. This sounds a lot like a synthetic backup, so it sounds like it will create a new full backup to start a synthetic chain which might be storage intensive depending on the environment and their storage constraints.Am I understanding this correctly? And if so, would I also need to be conscious about updating the synthetic full backup schedules via the CommCell Console?