Commvault Cloud Topics

Auxiliary copy completed with errors and getting failed with below error message.[Deduplication failure] [Dedupe cloud media] [Encountered a network error. MediaAgent: apazmpbak01. DDB: azmcommvaultcool-storagelib_Files_4. DDB Id: 4. Partition Id: 7. ] Note : DDB and MA are online for logs please refer case 240226-34

Hi,I am using Metallic to backup an O365 Tenant.Can I add a second tenant and start backing up it straight away ? the second tenant is a mix of user & shared mailboxes so will these new user mailboxes just take from my current Tenant mailbox license pool? Thanks 

 Source DR DUMP : Clustered Commserve Destination Commserve : Single server DR restore status : Completed successfully. Issue : SSO is not working  Hi Team - We have done the DR restore from Windows cluster to standalone server, After DR all clients are communicating to the new commserver and we can able to run the backups and restores, But SSO is not working, which is configured on Old Cluster setup. Could you please help on this please.  

I am working on a code to fetch all jobs for a spesific client group and count each job status so that I can preprare a report to display all jobs status for the last 24 hours. But “lookup_time” is not working as expected, less job fetched. Even changed the time for the lookup_time with different hours but the output is alwasy the same. I think lookup_time is not working as it should. Do you have any idea why it is not working ?   jobs_last24hours = job.finished_jobs(client, lookup_time=24)

Hiis it possible to restore HanaDB to windows folder \ BAK file?i want to transfer DB data from site to other sitethanks

Hey Guys! (CV240229-614 Incident already open, but no helpfull results so far)We need to restore mailboxes from 2015. We made in the past a HW SNAP, and copied the SNAP to Tape, where we have the Data now.When i start the Browse, open the Information store, all DBs have the Size 0kb, but that should be normal in this case.After i selected a DB file and started the recover database job, it goes instantly fail without doing anything. (Same when i start Mailbox Recovery)I know you need a lot more informations - which one should i provide you additionally?Thank you guys!Because of that short job runtime, we have also nothing helpful in the logs: @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : atsw-cvltcs01File    : JobManager.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@14904 5bd8  03/01 09:51:54 15169823 CVTHREADSTART

I am working on automation which installs SQL iDataAgent on new clients and also creates AG (Availability Group) Instance.I have found this API endpoint to push install the MSSQL iData Agent on the servers but I can’t find an example of creating AG Instance via API.

All,I’m looking for some guidance. There is a report that can be installed from the CV Store that claims to show “Active Jobs” and it does so, but only backup type jobs. Is anyone aware of a report like this but that shows Administrative type jobs as well? Essentially what I’d like to do is create a custom dashboard that would show any jobs that would be running in the job controller plus some other data/metrics. I want all this data to come from the Metrics Server’s CVCloud database. The table is there for the Admin jobs, so I know the data is there. I unfortunately don’t know anything about the report builder and/or MS SQL to build a customer report. It would be nice if this came as a canned report, but I haven’t found one. Thank you in advance for any and all guidance/input. Adam Davenport 

Hi,We have a dedicated mountpoint (filesystem) for Oracle archive logs.We use the schedule pattern every 4 hour and extra start of backups when disk at log destination is above 45%As a test I fill that archive directory far above 45%. The automatic arch backup didn't start.Do we miss something?Thanks,Ron

Hi Folks,I am trying to install Commvault 11.34 Trial on Windows 2019 Server. However, in the final stage of the installation process, Commvault is asking for the SQL Server sa user password. After changing the sa password several times using SQL server management studio, checking if the user logging is enabled, etc.. it’s still returning as invalid password. NOTE: The SQL server was installed by Commvault 11.34 installation package.How can I fix this issue?Thanks  

Is there a way to enable the Root User on a Hyperscale 1.5 node from command line? It was disabled when we deleted the storage pool and I was unaware we cannot run the umount command as the cvbackupadmin user.  

Hello All,Does Commvault have integration with Humio? Thanks in advance Regards   

How long will an upgrade take when we select “Perform Full DB Maintenance” while installing the upgrade.

Hi,i have heared something about mountpoint protection, but i can’t find this option. Can someone help me?RegardsDennis

 Hello, please, I need your help. I'm trying to add an ENDPOINT with Linux Mint 21.1 operating system locally, and when I try to install it, I get the following error. In the Commvault documentation, Linux Mint 21.1 is not listed as a supported operating system. However, I wanted to know if someone managed to install it or how I could proceed since the client only uses that operating system. 

Hi everyone please i need some help, i try to discovery RDS SQL instances but is not occurred.I have open many cases in support, and they work in issue but they are not finding a solution.All system requirements are OK, but what's even stranger is that it lists every other technology, just SQL, which doesn't.The message in cvd.log and the Command Center is: "All SQL Server instances are configured."i put the screen in attachWe have already exhausted all possibilities for resolving this problem.Pleeeeasee i need helpbest regards for all!!Sandro  

For Archived data produced by the OnePass feature in Commvault what determines the retention time in the Storage Policy Copy?There is a “Basic Retention Rule for All Backups” and a Basic Retention Rules for Data / Compliance Archiver Data. If I’m right the Basic Retention for All Backups setting would dictate retention for “backups” that were referenced by subclients to that storage policy and the latter would just reference data that was archived by OnePass and uses the same storage policy copy? So if the “Basic Retention Rules for Data / Compliance Archiver Data” setting is infinite data created by OnePass will never age out? Secondly if the schedule associated with OnePass is configured to do a nightly incremental and never a Full or Synth Full what is the impact of deleting a heap of Incremental Backups in the backup chain? A full was done only the first night this was set up.I was never intended to retain the Archived files indefinitely and as a result 3 ye

Hello please help.I installed commvault for a client and I have to make ENDPOINT backups.When I add a laptop I get the following error message. I'm new to commvault, I really appreciate your help.Error code: [68:574]Description: Required media version [11.32] with transaction Id [5494260] is missing in the Software Cache. CommServe may be installed with a lower version media. Please check the media in Software Cache and try updating the CommServe before updating clients.Source: win-7r8v7nd73ub, Process: DistributeSoftware 

First full backup copy is partially copied to secondary copy, DASH is enabled, tried to recopy those jobs but steams will pick up the job id’s after sometime we see the network errors. Please provide solution to fix it.Note : Auxiliary copy is running over internet link.

Hello I have CS in 11.30.23 and MA in 11.30.52 (they both physical servers - windows 2012R2)and I want to upgrade to 11.32 version and the SQL you can see in the image that I attach below:Can I do the upgrade directly ?or maybe I need to upgrade the windows from 2012R2 to windows 2016?Thank you very much :)

Tried to search in documentation but could not find on where I can see the Auxiliary copy configuration and the settings what interval or time it will run to do the copy to secondary storage. Appreciate the help.

CV 11.32.43Recently upgraded from 28 to 32 and immediately noticed more than a single backup job running for the same snapshot.A little more context -  Run a full snapshot job on a VCenter Client, then a Backup Copy. Job started no problem.Few hours later, the automatic scheduled kicked in and another backup copy job on top of the one I started manually started as well (two running simultaneously for the same snap) - the new job, picked the VMs that were still waiting on the first job. While looking at the FR11.32 documentation I found the link below. Can someone confirm that this is correct link for what I`m experiencing?https://documentation.commvault.com/2023e/expert/managing_backups_based_on_snapshot_retention.htmlIf so, the article mentioned additional setti

Hi Folks,First, many thanks for the information here. I’ve solved a lot of issues just reading answers found here.Ok, here’s the rundown. We changed the Commcell service account password on the AD side. We thought we went into Commcell Console and updated the credential there. Everything was working fine, until a short time later and now we cannot login using our AD account (If I’m reading correctly, is that because the service account can no longer connect to the AD for an LDAP lookup?)Looking into the EvMgrS.log I can see this entry### EvSecurityMgr::userLogin() - processAdUser returned [-105], "Failed to connect to the domain server. Please contact Commcell administrator to check domain service credentials."### EvSecurityMgr::userLogin() - Socket [0x0000000000001264]: LOGIN ERROR: Invalid login/password attempt with UserName [domain\user] from [server], Attempt [1/3]### ::sendResponse() - FAILED [Failed to connect to the d

Hello all!We are trying to create a group in Commvault for all hosts which have backup activity disabled.We do have found this setting: But a problem is that if machine contains agent backup types “inside” itself and backup is disbaled on agent level it won't show in this group. For example - if server SVR001 contains SQL and File System backup and we will disable ONLY File System backup on SVR001 it wont show in group which will be configured as screenshot above shows. My question is - how to show all disabled backups? No matter if backup is disabled at Client Level, or at agent level.

Hello all,I just hit a situation. When trying to change the LiveSync default storage policy, documentation told me that the new user defined storage policy for the commserve livesync feature should be NON deduplicated.Happens that this environment has as storage options an HSX RA appliance and tape storage.HSX RA is per design a deduplicated storage pool.Has any one faced this situation? I did not want to create another disk pool to satisfy this NON deduplication necessity. Is there any way out?Regards,