Commvault Cloud Topics

Team, need to know what is the best practice for NAS client configuration regarding the clusters/vservers.Scenario: Client has a netapp. CIFS/NFS will be used. Is best practice to configure the NAS client as the cluster and then add the vservers to it (under ‘storage virtual machines’) or to configure a NAS client for each vserver ? When configuring a NAS client for each vserver would there also need to be a NAS client for the cluster ?

 AADSTS700082 = The refresh token has expired due to inactivity. Getting this error when running “Verify connection” on several Teams backup tenants.How can the tokens become “inactive”?The refresh procedure for the Teams token is a pain, at least in our case.We either need to have a remote session with the customer and log in with our admin credentials in their environment, and have the customer enter their global admin.. Or they need to log in to a remote session into our env and enter their global admin credentials..None of our customers give us their global admin credentials, because we don’t want to request it, and in our experience the customers are hesistant if the subject is brought up.Even with contracts specifying that we'll only use our access for the backup service, it's impossible to guarantee 100% that individuals won't have malicious intent or make mistakes.It’s a big ask.So is there anoth

Hi,I understand that Commvault only backs up (User / Group / Shared) Exchange Online Mailboxes with a Microsoft mailbox license assigned.Is this correct? If this is correct, is there a possibility to automatically exclude from backup all (User / Group / Shared) Mailboxes without a Microsoft mailbox license, so that for once in a lifetime the Exchange Online backup can complete succesfully without any mentioning of failed / skipped mailboxes?Thank you so much!

We found a few clients that did not have a plan so we were not getting a message that it wasmissing backups. Is there a report that would give us this info? or is there a way to know?Thank you -

Hey all - I am working with a customer on SQL log backups.  The log RPO on the plan is 15 minutes and we verified in the Java GUI that the auto schedule is also 15 minutes.  the problem is the logs are backing up every 30 minutes and we can’t figure why.   What could I be missing? Thanks!

Does anyone still use SharePoint Document agent?  Everything can be recovered by restoring content database.  Using document agent seems like a waste of resources

The customer has single nas client with an ndmp agent that is used for a snap primary and its backup copy. The snap primary has a non-dedup storage pool, the backup copy for that snap primary is dedup’ed and writes to a storagegrid. The customer wants to stop using the ndmp agent and use cifs/nfs agents going forward continuing use of the same storage pools with no interruption or negative impact.  Would this agent change have an impact on the storage pools ? Or can they create new subclients under the cifs/nfs agents, using the same storage policy and then use the same storage pools with no interruption or sealing of the storage pool ? 

Hi, I need some info about the usage of HPE StoreOnce as a disk library. Something like this:https://documentation.commvault.com/11.24/expert/102869_add_hpe_catalyst_storage.htmlCurrently we're using one HPE StoreOnce catalyst store for a disk library. This gives us some single point of failure issue and we need to try and remediate this. So I would like to know what options there is. Like could we have a disk library with catalyst stores from multiple HPE StoreCnce boxes? Like a grid consisting of 4MA's with storage from 4 HPE StoreOnce. So in case there's some issue/maintenance we take down one HPE StoreOnce box at a time and backups will continue to run.

Is there any way to specify within a VM Group an affinity for certain access nodes for certain backup types? I am using Auto transport mode because most of my VM’s can utilize my Windows MediaAgent VM’s for HotAdd, however a few of them need to fall back on NBD. When they do NBD via our HSX nodes, they get great throughput and the jobs finish quickly. However, they are often selecting the Windows MediaAgent VM’s for NBD and the throughput is abysmal, causing the jobs to take 5-7 hours longer than they should to complete.Is there any way to control this within the VM Group? If not, has CommVault ever considered adding access node affinity/anti-affinity as a feature? Or perhaps modify the access node selection logic to reference the throughput/runtime of past jobs and realize that selecting incredibly slow access nodes for NBD is not a good idea?

Any chance to run pre script and post script for Azure VM Intellisnap? If yes, which script language supported by Commvault?

Hi Vaulters, This is a topic in which I already created multiple threads and read a lot of them here, but still confuses me, it’s still a bit confusing, on how the process may be implemented in the right way. Basically, we wonder how WORM can be implemented on a Disk storage type library which has WORM capabilities.There are tons of topics regarding cloud storage, but wonder how the process works with On-prem Disk libraries. We are seeing that, enabling the WORM from storage side may increase the BET to 2x to 3x.Would there be a DDB sealing in case of a disk library …etc. ? We would love to get a simplified overview on how the implementation could look like and how the pruning would work in this case. All your advices are welcomed. Regards. 

Hi Vaulters, We have a new CV platform that will be deployed soon, the Infra that will be backed up is all virtual based on VMware 6.7. Regarding design, we are checking which transport mode is the most suitable in our case, and as of now, since the VMs are hosted on datastores residing on a Storage Disk Array, it looks like SAN mode is the most efficient way to back up our VMs. Can anyone give us the right steps to implement this ? A step-by-step procedure, since we couldn’t retrieve this on the documentation. We are also looking for HotAdd transport mode, which also seems feasible in our case.Overall, what are the pros and cons of each tranport mode (SAN and HotAdd) ? For example, we read that restore performance is poor on SAN mode when VM disks are thin. Kind regards. 

Hello everyone, Recently I configured the SSO in Commvault, with Windows Active Directory Domain. Users can login in the Commcell perfectly, but when I open the Command Center URL in the CommServe Server, I am unable to login with the SSO, it’s always asking me to put my credentials. This doesn’t happen when I select Command Center option in the Commcell Console.I don’t know what configuration is missing, or what should I do fix this. Has anyone experienced something like this?We are using 11.28 (2022E) with MR87. Thanks.

Hi, We have setup a Commvault Media Agent to backup VMs using HotAdd transport mode.The setup works but its average throughput is less than ideal.The below is the setup of the Media AgentDirectly FC connected to a LTO-8 tape library with 4 FC drives 16 CPU cores 32 GB memory With the same above SPEC in our Netbackup environment, it can achieve an average throughput of 300MB/Sec, or 1TB/Hour. However, this Commvault Media Agent could only achieve around 500 GB/Hour, which is only half of what its potential should be. That being said, in Netbackup, we did increase its Number_Data_Buffers and Size_Data_Buffers to maximise its performance, so I’m wondering if there are similar parameters in Commvault that I can tweak to make it run faster ? Thanks,Kelvin

As per KB 67279 https://ma.commvault.com/Article/Details/67279, when instance validation fails for SQL iDA, the job gets queued until you fix the account. How do we change this behavior and turn this feature off? We need the job to fail in this case, as we are an MSP and have automation built off of the failures of these jobs.  If the job stays queued forever, it will never generate a ticket for us and won’t get fixed.  In fact, I found two jobs which were queued since June/July because of instance validation failing.I do not want any jobs to queue, unless I turn on queueing options in Control Panel.

Good morning people, everything fine?Eventually this Completed w/ one or more errors message appears and when I look at the logs, it only appears in the description: Unable to make a backup copy of folders [0] and files [81].What can this be? Was the copy successful? or is this normal?

Team, I’m trying to maximize resources for O365 data protection. Can the Index Server role be added to an Azure vm that is performing the Access Node role ? CI is being used and I am aware I may need to scale up the vm resources. The data is being protected by an on-prem library and aux copied to an S3 library. Thank you!

Hi,is it supported to install a Linux CS and the MA on the same hardware?Kind RegardsFlorian Kaiser

Hello All. Thank you in advance for your assistance. For a selective tape copy I need a means to ‘guarantee/force’ only Fulls from a given month are written to a single tape. Is there a way to do this ?  I would be interested in knowing how to ‘guarantee/force’ only jobs from a given month onto a set of tapes as well.  

We recently moved from on Prem email to cloud, and with the move the deleteClientAuthorization workflow stopped working. I know we have to reconfigure the Email Approval settings (image below) but not really sure what server to define there. Tried outlook.office365.com and made sure the account we are using has IMAP enabled but still doesn’t work.  Anyone here has this configuration on their environment? Any other tweak we need to change on the user account/user mailbox for it to be able to login using IMAP?Appreciate any idea that anyone thinks be helpful in this scenario. Thanks in advance.

i can't use the  Disk Library Growth Trend report any more, he just show me the last day, although i set 7days ore any other time period.Unfortunately the link fore uninstall and download  a recent version from store is not working any more.https://community.commvault.com/storage-and-deduplication-49/showing-library-storage-use-over-time-1069has any one a idea how to fix or wehre i can download a new version? Moritz

We run 11.20 CV. Need to restore a vm and it fails because we just recently updated vmware to vsphere 8.0 Will upgrade commvault to 11.32, but it will take some time untill we do. Meanwhile need to restore a vm and restore fails. What is the best workaround? Can we create a temporary older dummy host of older vmware version?

I had to turn off backing up of a specific VM utilizing the “do not back up” option in the ellipsis drop down.   I would like to turn backing up back on.   How do I do that?Product: MetallicHypervisor: VMwareVM OS: Windows 2019Hosted in: Azure VMware Solution

  CV is configured with a cluster ndmp client and the nodes for the cluster are added in the ndmp client configuration. There are 6 physical nodes in the cluster. Source netapp is an a700 and the destination netapp is a FAS8700.Issue:   For a backup copy job hundreds of jobs running but only a max of 36 transfer data. Hundreds of jobs trying to make a connection to the filer, but they can’t.  These jobs are each grabbing a stream but only 36 at a time are moving data. Increasing streams helps but then more backup copy jobs that can run launch and consume streams.There is a snap primary, storagegrid backup copy, vault replica copy,  and streaming data protection jobs that are very behind because of the supposed concurrent session limit (36 ?) from the source a700: streams keep being eaten up by backup copy jobs, but only 36 move data concurrently, thereby causing jobs for other copies to not run including the snap primary source copy for the storage

We were thinking to try out the Commvault containers images in combination with Tanzu, but we would like to provision by making use of an authcode instead of username and password. Can't really find if this is possible and which attributes I should use to populate the authcode.