Commvault Cloud Topics

I have a webserver we are no longer using (webserver is now hosted by commserve), and this webserver was also tagged/installed/configured as a media agent.  However: it performed no media agent functions, just the webserver.  My beliefs in “how to retire a media agent” are: Right click on media agent, choose “Delete media Agent”. A warning pop-up appears: says to view ‘media Agent impact Deletion report’ (and follow impact/remediation steps from there) and then when ready to actually delete the media agent, type in a long phrase to confirm deletion. Perform any remediation steps in the report so the report is ‘empty (and mine is, as it was never really used as a media agent). Put media agent into maintenance mode? Using the Commvault services UI/tool: Shut down the CommVault services on the media agent, set them to “not restart services”, and power off server/OS. Delicense the client associated with the media agent (i.e. it has

Hi everyone, We’ve got a customer who intends to implement a storage replication, main storage is connected to a MediaAgent in which backed up data is written to it, customer has acquired same storage hardware and wants to implement a replication (A feature available on the storage system) between the main one and the newly bought one. We already know that we can implement this using AUX/DASH copies, but customer insist on implementing it through storage side. My question here is, how does commvault can manage this type of architecture ? Does the MediaAgent connected to the main storage system needs to also be mapped to the new one ? Is there any configuration needed from Commvault side to let it know about the new storage (Maybe configure it as a replication storage ...). In this case, the MEdiaAgent will automatically redirect it’s I/Os to the new Storage in case of a failure of the main one. Regards.

I deployed a FREL OVA machine and was using it for Commserve 1. Now the commserve1 is not in use and I would like to use the same FREL machine for a new Commserve. Can I use the same machine or I need to deploy a fresh OVA?

Is there a workflow for configuring WORM Storage Mode on Disk Libraries, not cloud ones? The article here (https://documentation.commvault.com/11.26/expert/146623_configuring_worm_storage_mode_on_disk_libraries.html) describes the steps to enable WORM Storage running a workflow to configure the WORM storage mode on disk libraries, not cloud ones. Is it still available? I downloaded the Enable WORM Storage workflow from Commvault store, but it’s not working here. After executing the workflow (Enable WORM Storage) the workflow got stuck in a pending state. Error Code: [19:857] Description: Parse error at line 5, column 1. Encountered: workflow Source: cvault-cs, Process: WorkflowI took a look inside the script and It seems to me that this workflow is specific to cloud libraries, not traditional disk Libraries.  Incident 230313-409

We are in the process of hyperscale refresh, Creating aux copy and once the data fully copied promoting new copy as primary is the method we are following,There is a dash copy which is copying data from old primary copy,there are many job to be copied, If we change the primary to new primary wethere these pending jobs get copied from new primary copy? Or do we need to wait unitl it completes fylly 

Event Code: 18:189 Severity CriticalDesription: Failed to connect to RMAN catalog databas I need that backups than end with a critical event whose event code is 18:189, show up as completed with errors

I am trying to estimate the capacity I am going to need when changing the retention time on my Global Deduplication policy - Primary copy from 30 days to one year.If I look at the capacity of the storage policy now, w/ the 30-day retention period, would multiplying that by 12 give me an accurate estimate on capacity I will need to keep that primary copy for one year?  Ex - Primary copy w/30-day retention period = 300GB - changing to 365-day retention period = 3.6TB ? 

Hello,We have migrated Commserve on new hardware. Now simpana version is 11.28.68 .It seems to be ok.When I open Commcell Console I see “Login with Command Center” What does mean?I do not know is this related with Commvault Cloudhttps://cloud.commvault.com/home/   I´m already member….Best regards,Elizabeta

Dear Team,We have five data center and each DC deployed one media agent and taking backup through disk library. Out of five data center one is the main and another four are the branches. Now we are planning to deploy tape library for only secondary copy. Which is the best option to take tape backup? Taking secondary copy in the same data center. So, need to deploy tape library for each dc or will move all secondary copy to main dc in one of the disk library and then moving to tape copy. Need your support to implement the solution in Commvault.

Hi all, The user is currently using RHEL 7.9 and is on SP 28. He is aware that the latest version of support for RHEL by Commvault is 8.7 as per (https://documentation.commvault.com/2022e/essential/107801_system_requirements_for_red_hat_virtualization_access_nodes.html).Given the document was last updated a few years ago, could you please confirm if we extend support for 8.8?If not, when are we likely looking forward to supporting it? Thanks in advance!

Scenario:One Azure Tenant (“A”) with production workload only (Azure VMs, Azure Files, Azure SQL, & in-guest Applications).One Azure Tenant (“B”) solely for Backup resources (Media Agents, Blob Storage for primary Backup, Access Nodes, etc.).Both Tenants are in the same geographical region in Azure.Backup Azure resources from Tenant “A” using the resources from Tenant “B” with the Backup stored in Tenant “B” on Azure Blob. Why different Tenants? Mainly for administrative purposes (separate Users, Subscriptions, Network connectivity). Questions:Is this even possible? I’m aware that the resources used for Backup should be in the same geographical  region, but what if they are in a different Tenant?From my understanding it should technically be possible, but I’m unsure about possible drawbacks (latency, egress costs, etc.)Any experiences or recommendations with such a setup?

Commvault snapshot is longer, any chance to modify it?abcdefgkh_scsi_1_129743_COMMVAULT_GXMD_SNAP_f5g222

scenario: I have a WORM storage policy (deduplication enabled) of retention 3 days 1 cycleI have run 2 full backups to my storage on same day which completed 1 cycle of retention and with deduplication 7 days of retention is added so total (3+7) 10 days of retention. Will my first set of data be deleted on 11th day since it completes retention on both cycles and days or kindly correct if there is any gap in my understanding here ?

Active directory object restore fails with below error. While trying to restore a deleted OU, USERS etc.  Backup is successfull and I am able to browse the objects.  Error Code: [72:106]Description: Failed to restore "OU=,OU=,OU=,DC=,DC=,DC=local". Error:32Source: , Process: adRestore logs I see AdRestore::OnBufferPlFsHdr() - Error retrieving current set of attributes for the    DN OU=Users,OU=Site,OU=AM,DC=asdf,DC=fdsa,DC=local

Hello, Has anyone heard anything from Commvault regarding support of vCloud director 10.5?It was released sometime a month ago i guess and customers are already starting to push us for the upgrade.With the 10.4 release in mind and the deprecated API’s for backup in that release I googled and I see that on the green competitor’s forum that if you do the upgrade to 10.5 now, backup will just stop as it did when 10.4 was not supported by Commvault or other backup providers.

Hello is it possible to enable worm on a s3 bucket with infinite retention? If we want to worm only for 30 days with infinite retention what is the best way?Just create a copy with infinite retention and worm enabled on  it Create a copy of 30 days with worm and add extended retentionthanks in advance

Hello community, I would like to ask you for an advice. Lately I`ve found the failure when I did check readiness on media agent (windows 2016, CV version 2022E/11.28.56). Error:Communication failure between MediaAgent 172.xx.xx.23 and the client “mediaagent1”. Error returned is:Services on destination are down.  Communication failure between MediaAgent 172.xx.xx.23 and the DDB MediaAgent “mediaagent1” Error returned is: Error returned is:Services on destination are down.When I checked services on both media agents, all are up and running. both are in same vlan, so no FW is in place. Both servers were rebooted in last days. DDBs on both MA`s are either online.if it is a normal FS client, I would push “repair software” option on the media agent. Thanks a lot for any advice. 

Hi,This is my first attempt to resolve some problem using Workflows.I have a default subclient that backup all DBs on Windows SQL using SQL agent.The attached schedule policy runs full daily at 9 PM and then tlogs every 2 hours.The problem is that a pre and post script has to be run on the client before every full backup, but not during tlogs backup, so I cannot use the pre/post script tab in the subclient properties. Is it possible to create a workflow that will monitor this subclient activity and if the CommCell is trying to run the full backup, the workflow will pause it, run the script, wait until is finished and resume the backup, and run the post script at the end, but when is backing up tlogs, will bypass both scripts? Sorry if I am overcomplicating things, if there is a simpler solution, all welcome to share it :) Thanks,Marcin

Following the rather vague process at Enabling Transparent Data Encryption (TDE) on an Existing CommServe LiveSync Setup (commvault.com) for enabling TDE on a LiveSync configuration.Using the process here How to configure Transparent Data Encryption (TDE) in SQL Server (sqlshack.com) on the Primary CommServe it’s a relatively simple task to generate a Master Password, Cert, Encryption key and apply it on all Commvault databases AFTER turning off LiveSync.Copy the Cert to the secondary CommServe, and using same process after recreating the cert in SQL and Encryption keys apply encryption to “some” of the CommVault databases. However 4 Databases including the CommServ datab

We have installed the new Comm Server for the 10 Virtual machine backup and still not updated the license and it is runing in the trial license .My organization wants to test the DR restore .So we have reinstalled the Comm Server OS and Comm Server Tool. But when we try to restore the Comm server with the old DR backup , it is stuck and asking the license file .  

DB2 rollforward restore failed, could you guide how to fix it? Rollforward failed with DB2 error [ ---- error report ---- app. message = rolling forward database line = 7525 file = ClDb2AgentLib.cpp SQLCODE = -1092 SQL1092N The requested command or operation failed because the user ID does not have the authority to perform the requested command or operation. User ID: "BAKUPDB2". --- end error report --- ] on client [azvml-f0gay] for DB [A15]. 

I have several jobs are failing with the same error below. The Job started running but then stopped. See attachments. Error Code: [62:306] Description: The request could not be performed because of an I/O device error. Source: commnode08sl.aptproduction.com, Process: cvd

Hi, In my environment 2 data center and centralized commcell, commserver data replication is happening every 15mints, yesterday network team done switch level upgradation in dc2, because of the  network activity,  DC2 disks library are  fluctuating,  and we are facing issue  Index restore jobs running more 12 hours. still index restore running, looking for suggestions.    

We are out of space on our storage and when executing Run space Reclamation it stops the job at 70% and stays at that. anyone can help me????   428   29a0  09/23 10:52:15 282424 Failed to open file [\\storage02\CV_Daily$\Library\QNL4HN_10.05.2021_11.43\CV_MAGNETIC\V_164504\CHUNK_3347148\SFILE_CONTAINER.idx]. Line [1465], Error [0xECCC001C:{CQiFile::Open(1377)} + {CQiUTFOSAPI::open2(1530)/ErrNo.28.(No space left on device)-Open failed, File=\\?\UNC\storage02\CV_Daily$\Library\QNL4HN_10.05.2021_11.43\CV_MAGNETIC\V_164504\CHUNK_3347148\SFILE_CONTAINER.idx, OperationFlag=0x8002, PermissionMode=0x100 SharedFlag=0x10}]428   304   09/23 10:52:15 282424 Failed to open file [\\storage02\CV_Daily$\Library\QNL4HN_10.05.2021_11.43\CV_MAGNETIC\V_164512\CHUNK_3347109\SFILE_CONTAINER.idx]. Line [1465], Error [0xECCC001C:{CQiFile::Open(1377)} + {CQiUTFOSAPI::open2(1530)/ErrNo.28.(No space left on device)-Open failed, File=\\?\UNC\storage02\CV_Daily$\L

Hi there,I just have a question about the Unusual file activity. When I go there I can see the graph and the graph also shows the Deleted Files including how many filers were deleted and the date they got deleted. So, Is it possible to see the details for that? Or generate a report for that? Thank you.