Commvault Cloud Topics

Hello, We have installed LiveSync via the Java console, but when we go to LiveSync tile in the Web console to enable automatic failover and set up the monitoring nodes, we get the following message “CommServe LiveSync package is not installed. Install the CommServe LiveSync package and try again” Has anyone else seen the above issue? and if so, how did you resolve it? Many Thanks, Craig

Hello to all!I read some similar threads about Encrypting Network Traffic, but Im a little bit confused.A customer wants to know if the Commvault backup installation (11.28) has by default Network encryption over HTTPS between CS / MAs / clients?I need to clarify if encryption over network traffic for Commvault Servers are enabled by default, at this point I don’t care about Encrypting backup data.https://documentation.commvault.com/11.24/expert/134328_enabling_encryption_in_commcell.htmlPlease for your feedback,Nikos

Hi All, Can I just check what is the expected status of the Object Lock ‘Default Retention Period’ on an AWS S3 bucket after running the ‘Enable WORM Storage’ Workflow?As part of the Documentation it states to ‘Disable Default retention when Object Lock is enabled’ prior to running the workflow.  When running the workflow (which completes successfully) on test it doesn’t update Default Retention to 60 Days (My copy retention is 30days) and remains disabled.  However, when copying data up to the bucket when running a backup to the locked Storage Policy Copy, objects are correctly locked to the required retention period by Commvault (60 Days) in compliance mode. So the question being:  Should the Default Retention be set to the specified Retention lock period or remain disabled for Commvault to set on a per object basis?Thanks in advance.G.

Hi!I would like to set this alert for triggering when the CURRENT BACKUP SIZE exceeds 200 GB. But I didnt find any info on how can I specify the unit in the value field of a Token Criteria Selection step.

What is Difference between "remove from content " & exclude from backup"  in Metallic backup for exchange online?If i exclude a user/ user group from backup and reinclude it , will it cause next backup to be full? 

Use case:I have enabled Object lock on the Cloud storage bucket (Hitachi Content Platform for Cloud Scale (S3)).Enabled WORM on Commvault and set the retention for the storage policy.Result: Once the data is backed up I am able to delete the data manually in the Hitachi Content Platform for Cloud Scale (S3) bucket.Does Commvault does not leverage Object lock ?Also Can we enable Object lock on Hitachi Content Platform for Cloud Scale (HCPCS) and WORM on Commvault or its Either or case. 

Hello, What is the best approach to backup Shared mailboxes in metallic. I have created a Dynamic Distribution List that has a query search to find all shared mailboxes. Unfortunately, the DDL it’s not being detected in the metallic side. Environment:Exchange onlinePlace of DDL: Exchange Online Thank you in advance.

I need to understand and unable to find a good documentation on the differences between the terms: Difference between Storage policy, storage pool, data path, mount path , Libraries ? How are they related ?

We are following instructions from below page to enable WORM we could not see the WORM option does compliance lock mean WORM lock: https://documentation.commvault.com/2023e/expert/157130_enabling_worm_storage_and_retention_for_cloud_storage.htmlAlso in the supported agents we have Hitachi Content Platform (HS3) Hitachi Content Platform for Cloud Scale (S3) In the Commcell browser we could not edit properties for Hitachi Content Platform for Cloud Scale (S3) but could edit for Hitachi Content Platform (HS3) and enable WORM from the configuration What is the difference between WORM and Complaince Lock. In the WORM section complaince lock is default selected, but in Commcell browser we only have Complaince lock  

Morning folks,I can see that 2023E has been released (Commvault Platform Release 2023E)According to the document versions suffixed with E are LTS versions however 2023E is listed as a “Technology preview” on ma.commvault.comAm I safe to upgrade to 2023E? Is this a Long Term Support (LTS) version??

So I have some scripts that I use to disable/enable the activity controls in my Commcell (so that I can automate maintenance task).  The script works fine on 11.28.65 and returns a JSON showing that everything is working fine.  When I run this against my Commcell that is at 11.28.69, I get this back as a JSON:{ "processinginstructioninfo": { "attributes": [ { "name": "WebServer", "value": "Commserv" } ] }, "errorMessage": "Failed to set [Activity Control] for [CommCell] with error [OPERATION FAILED: Please check logs for more details.].", "errorCode": 587203847}It only returns this if the status needs to change (i.e. activity is disabled, and I’m trying to enable).  If the status doesn’t change (i.e trying to enable activity when it’s already enabled), it comes back with a success.Any idea what logs to look in to see what is going on?As a secondary note, the user only has Global > Administrative

Is it fair to say, The "Commvault Client Monthly Growth" report typically refers to the growth of data being backed up by Commvault clients over a specified period. In general, the "Commvault Client Monthly Growth" report should include data from all clients being backed up by Commvault, regardless of the location or data center? 

Dear All, We need configure 2 of layer two networks for transfer our replication traffic. I need to know commvault have any load balancing capabilities for do this.

Hi All,What happens if a bad person becomes an admin on the CommServe server and change the server date forward 2 years? We can consider this for Media Agent as well.In general, a bad person could log into the servers and do this and what would happen ? Will the backups be deleted because the retention period has expired ? 

Hi guys, Is there any good reason to create a dedicated plan for SQL, or would it just be the as active the SQL option and specify the RPO?Regards 

Hello,We have an issue with one of our Oracle linux servers - I can see the following error in the “sr_post_backup.log” “ Debug: Error for [/dev/sda] will not be ignored” Error: [/dev/sda] has not been enumeratde in [/tmp/sysconf/diskd]. cannot validate Error: mountpoint is either on device which is no properly configured or mixed supported a and unsupported devicethe last error was checked by our IT guy and was found not correct Can you please help? Best regards 

Hello, We want to enable Client Side Encryption on Commvault. Does we need to install a Commvault Agent on the Client ? Best Regards!

I get worried questions regarding protecting Teams and the payment models that Microsoft has implemented for Teams APIs. It seems as some backup vendors are avoiding backing up some Teams components to not put the customer in a situation where they will get billed by Microsoft. I have not been able to find any information about this in the Commvault documentation and I do not know the current status of this situation. Does anyone have some feedback on this.  /Patrik

Hi Community,Trying to log into cloud.commvault.com today and getting the following:  It looks like there may be an upgrade / migration happening. Is there a way that these changes / updates can be communicated with a message prior? 

I am currently replacing all of the Windows Server 2012 r2 servers with Windows server 2022.  The current web server is running WS2012R2.  If I build a new Web Console server with WS2022 how do I know that the newly built server will take over the web console duties?  What else do I need to do to replace it with 2022?  Any documentation would be helpful.  It is painful to find relevant commvault documentaion.   

Hi! Does Commvault have a way of computing the required storage for Microsoft 365 application backup such as sharepoint online? I want to scope the estimated BET i would need to backup my sharepoint. Thank you!

Hey folks,I wanted to let you know proactively about an issue we have found affecting CommCell’s who have upgraded to 11.28 Maintenance Release 60 or above, and anyone who has updated to 11.30 or 11.32.An update included in these releases made some scheduling changes behind the scenes, unfortunately it flipped a flag on space reclamation schedules which means they do not run the defrag process to perform data reclamation. This only impacts customers who rely on space reclamation where sparse support is not available on their mount paths. This does include Commvault HyperScale 1.5 or HSX as well.It’s worth noting that if you run space reclamation manually (not relying on the schedule) then the issue does not occur.Fortunately, the fix is simple, especially for FR28 customers. An update is available that can be installed without a service restart which will fix the flag on space reclamation schedules and turn on defrag again.A KB article for 11.28 is available which explains the issue an

Hello, TeamI will like to know the exact privileges that is needed to backup MySQL database on commvault.We are trying to backup several MySQL databases and we are not to get past the discovery phase. The user has the attached and local system admin.Also, see the error we are getting while trying to make use of the user. 

Hello Team,We are trying to restore single level table restore in Oracle DB, while restore is getting an error. RMAN-03002: failure of duplicate DB commandRMAN-05501: aborting duplication of target database.RMAN-04004: error from recovery catalog database: ORA-01033: ORACLE initialization or shutdown in progress. RMAN-05546: DUPLICATE without TARGET and CATALOG connections requires that BACKUP LOCATION is specified. The restoration is using the same DB server. Please advise the restoration process.