Commvault Cloud Topics

We have several hyperscale x clusters, has someone done the os migration from RHEL to Rocky? https://documentation.commvault.com/2024e/expert/migrating_hyperscale_x_version_on_existing_nodes.html What is your experiences with this?

Hello,Security scans are being carried out at many customers' sites and are increasingly pointing out third-party software installed by Commvault and missing security updates. Are the third-party components automatically updated by Commvault updates? Can the updates also be installed manually without any problems?Regards, Thomas

Hello Team, We have Windows 2016 servers in 3DC(active-standby-standby) and CommServe LiveSync for High Availability(link below). We want to upgrade these servers to Windows 2022 with Windows in-place upgrade. As far as I know, Commvault software supports Windows in-place upgrade, but does it support it in HA structure? I couldn't find any information about this in the documentation.If it supports it, would it make sense to upgrade standby first, then do production failover, and then do the other one?Is production failover supported on different Windows versions, does it make sense to do it? Thanks in advance!https://documentation.commvault.com/2024e/expert/commserve_livesync_for_high_availability_disaster_recovery.html 

Dear Commvault Experts,Could you please help us troubleshoot the following error message, as it is not covered in the Commvault documentation:Error Code: [39:218]Description: Unexpected NDMP error communicating with tape server Issue Description: The NDMP backup is running very slowly (approximately 3 MB/sec) and then crashes into a pending state with the error message above.Do you have any experience with this issue?

Hi all, a new Commvault user here.We are trying to perform a restore from a tape. However, the "Mark for Catalog" option is missing in the Command Center. It's a feature in the CommCell Console, which we don't have access to.This is a standard feature that we need in our backup policy. What is the best way to restore VMs directly from tape (without the database or sync) ?

Dear Vaulters,I have a question. I’ve configured the backup for a vm group to be on our new LTO9 tape library and configured the selective monthly backup on the same library for long retention.for the tapes of the primary copy i see that each tapes keep about 37 TB of data whereas each tape for selective copy keep about 16 TB of data. Our expectation is to keep the more data on the tapes assigned to selective copy as the same data are kept on the same library. Please let me know if this is normal behavior. BR 

Hi,I have a problem when i’m running backup copy for backup vmware. The message errors is “Atleast one of the backup copy jobs associated with this workflow has failed or failed to start.” can you help me for solve it?

Hi,A colleague and I both had pending exam vouchers for the CommVault Foundations exam and have now lost access to https://commvault.csod.com/ I have tried to reset the password for this site, but no password reset is coming through and it looks like the content\exam voucher has not been moved over to the Readiverse portal. Could someone please look into this as these vouchers were valid until 2027 I believe.ThanksJem 

Hi, Can anyone help me with this error?Error Code: 22:3257Description: Failed to prepare snapshot... [VendorId [VMware] for device [/dev/sda] is not matching for Nimble]  

Hello Commvault Community,I’m facing an issue with a new virtual Live Sync server that I’ve set up to replace an existing server. The new server is running the latest CommServe Failover version and is connected to our main CommServe. However, the Live Sync replication job is failing, and the Client Connectivity check shows "Not Ready" due to communication failures with the MediaAgent. I’ve attached a screenshot of the readiness check below.What could be causing the communication failure between server and CommServe despite successful ping and DNS tests?

I stopped commserve server last friday. I started it recently,but it was in the following state:( Time appears to be forwarded by 2 days 16 hours 52 minutes 4 seconds. ) I click “Yes” button, but not start.Next…. I enter “はい” and click “Yes” button , incorrect prompt errorEnter "Yes” and click “Yes” button same error.I think this problem occurred display language How to change Commvault Process manager language? commvault 11.36.49 env. 

Hi,how can I verify which hotfixes were installed during upgrade on the Linux environment ? I did upgrade for 11.36.18 to 11.36.49 and now I want check installed HFs and all patches for Commvault software.

Hi all,We have 2 environments using Commvault (Dev - 195 VMs and Prod - 2175 VMs). In testing the REST APIs, I've found that the GET VM API only returns some VMs in the Prod environment. Is there a limitation to the number of records returned?sample Powershell code:$ccVms = Invoke-RestMethod "$cs/webconsole/api/VM" -Method 'GET' -Headers $headers$vmGuid = $ccVMs.vmStatusInfoList | Where-Object name -eq $vmname | Select-Object -ExpandProperty strGUID$vmEsxHost = $ccVMs.vmStatusInfoList | Where-Object name -eq $vmname | Select-Object -ExpandProperty vmHostI've tried adding "Pageinfo: 0,3000" in the headers, but my code was not able to some VMs.I've also tried GET /v4/virtualmachines but I’ve found that the API only returns ~103 VMs from Get Virtual Machines | Commvault® Both environments are on 11.36.39 

I'm not able to open a support ticket. Can anyone help me? The page freezes at the point where it is loading AI data.See screenshots below.  Issue with Google Chrome and Microsoft Edge browser.  I tried the phone number for contacting support in my region, but the call was horrible, I couldn't understand anything and the call dropped. 

Hello,Yesterday I updated the software version on my server hosting the command center to 11.32.59. Since then, when i log into the command center, in the health tile, there is a spinning circle. Any tips on how to get this populated properly again?RegardsFergus

I tested file copy speed via configured SMB shares and found it can reach 5Gbps. I ruled out impacts from server hard drives, NICs, and network switches. After checking the network settings in both the media agent and client properties (no specific configurations were found), where else could the bottleneck be? Thank you!

we are migrating the data from old library to library , we are creating aux copy and once it is fully synced promoting the copy to primary , but for appawre sp we have snapshot copy as well, how we migrate those data , is it required ? 

Hi Team, I am trying to do an automation. As part of this, I want to add a VM that I have pulled as a variable via a form to a subclient first (if the subclient content is full, it will clean it and then add the VM) and I want to trigger the Full backup of the relevant subclient. Which Rest API, qcommand, commvault powershell module etc. can I do this better with and which API or commands can I do it with, can you give me some guidance?Another question is, how can I start the Full backup of a VM that I have pulled as a variable via a form (a VM that I have never backed up before, that Commvault does not know yet)?

Hi all-I am using the 11.36.35 2024E environment and I’ve seen no big issues, AND I haven’t seen this message ever with my storage/cv environment, until a few days or so ago. I have 18 Exagrid mount paths that hold Commvault data and replicate to  our DR location.  The mount path that’s showing “ready to retire” is one in our DR site, and that status isn’t reflected on the primary mount path.  As far as I know, it’s not been enabled by anyone.  Any thoughts at all?

Restore and recover of a lost datafile in a PDB is failing with the following:##### Exceuting Tablespace offline script for partial restore #####SQL*Plus: Release 19.0.0.0.0 - Production on Thu Mar 27 13:48:24 2025Version 19.18.0.0.0Copyright (c) 1982, 2022, Oracle.  All rights reserved.SQL>SQL>SQL>SQL>Connected.SQL>SQL>SQL>SQL>SQL>SQL>SQL>SQL>SQL>SQL>SQL>SQL>SQL>alter database datafile 105 offline*ERROR at line 1:ORA-01516: nonexistent log file, data file, or temporary file "xxx" in the current containerSQL>  1* alter database datafile xxx offlineSQL>SQL>Disconnected from Oracle Database 19c Enterprise Edition Release 19.0.0.0.0 - Production##### End Exceuting Tablespace offline script ##### Solution:Online and offline commands must be execute from the same container in which datafile resides as v$datafile and dba_data_files only have the entries of the datafiles belonging to that container. Connect to the PDB in question and

Hi Supportcan anyone assist me to install the Agent in SQL server/ as i got error 

Hello everyone,My secondary site has a Windows server connected to HPE MSA disk shelves.  Earlier this year we added another disk shelf but my storage admin now tells me it’s improperly configured and he wants to correct it which will result in the lose of all the files on that individual shelf.  The storage appears to CommVault as J: (51TB), K: (51TB), L: (51TB), and M: (18TB).  It is just the M: allocation that needs to be corrected.All backups have two copies with one at my primary and one at my secondary site so I *should* be able to re-copy the affected backups over to the secondary site once the storage is fixed.  Does anyone know if there’s a procedure or web site that shows how to do this?  It would be the equivalent of recovering from an disk failure.Any help would be appreciated.Ken

Hey everyone,We've got a customer whose Air Gap Metallic license is hitting 100% utilization. To help them understand exactly what's burning through their capacity, we need to break down the details. Here's what we're looking for: Top Resource Consumers: A clear view of which workloads, clients, or protected instances are the biggest battery drain. Job Types & Backup Classes: Identifying which types of jobs or backup categories are contributing most to the load. Retention Periods: How long data is being kept and their impact on overall storage consumption. Is there a way in Metallic or via the Command Center to pull detailed reports or dashboards that can show us which components are driving the full capacity? This info will not only help pinpoint where optimizations can be made but also give the customer a solid basis to plan for future capacity management.Thanks for the insights in advance—let’s make sure we have a clear picture so that our customer can stay ahead of the game

I am trying New setup of Live sync.Production commserve Instance002 registration with commserve is failing.As per install.log error is “client registration with commserve could not be completed at this time due to ongoing maintenance”. can any one help? Manual registration with simcallwrapper also failed.    

Dear Team, We are planning to reconfigure the Hyperscale 1.5 with a six-node cluster disk library. During the process, one of the nodes went down due to a system board issue and we are working with Hardware vendor. We would like to know if it's possible to enable backups without the failed node, and later add it back to the same cluster. Will adding the node at a later stage have any impact on the cluster's performance or stability. Regards,Mani D