Commvault Cloud Topics

It is better to use a Commserve on a virtual or physical machine?

After Commvault software update to version 11.28.68 backup job for Big Data Apps (_AnalyticsServer) with content \%Download Center% is failing.  

Hello, 2 days ago we performed an upgrade from Commvault 11.28.131 (2022E) to 11.32.76 (2023E) on a Windows 2019 server.Everything went fine, no errors.Immediately after that, during nightly backups, we noticed an unexpected behavior, Commvault issued some errors on VMware VMs backup jobs (done with Intellisnap).Commvault is trying to backup some but not all VMware Linux template and the job completes fine for others VMs, and with the following error for the templates: " Template VM is not supported for Intellisnap. "   The whole VMware infrastructure is hosted on NetApp 9.12.1P11 clusters.Datastores are added in the subclient content.Any ideas on the origin of this issue ?Thanks in advance.

Hello all! Hope you are doing well! We do have FREL function which is running on some old version of RHEL. Our customer would like to have this media agent OS updated. Unfortunately, there are some problems with FREL function after update. This FREL support is so confusing and hard to find most recent support list.Does anyone of you know which Linux system are supported on Media Agent to have full FREL suport (and off course all others) ? Maybe there is some clear list for that? We are running 11.36 CVFor now we were using Oracle Linux to avoid licensing, so the best idea would be to stay on some free distro, but we will consider any solution.

Setup:We have a storage policy which has the primary copy is deduplication enabledSecond copy is to tape and is a synchronous copy but also contains backup data kept for 7 yearsWe are retiring the disk library including the Media agents associated with it To do this we are promoting the tape copy and totally deconfigure and purge the disk library 

Dear Community, I’m tasked to to provide how much capacity consumed by a client in a storage policy but not in detail.I tried Jobs in Storage Policy Copies but it has a lot of backup jobs.Can you recommend an easier way to get the requested info. BR 

Hi dears,I'm searching some info on how Commvault deduplication works and would like to ask: is it correct that the Commvault SQL database MMLibraryHistory table is used to maintain archive file delete records?Thanks for supportgivvi

Hi Experts, anyone seen this error before on data verification task I run after aux copy failed to read chunk from Storeonce disk to be copied to another storeonce catalyst stores. I have tried to look for any pipeline module size settings but not avaliable in any of the MA . The commvault version is 11.32.54snipet from CVJobReplicatorODS logs below14028 4768  01/31 20:46:01 826791 [DM_CHUNK   ] Got new Chunk Info. ChunkId [604744], CommcellId [2], CopyId[50], VolumeId [7263], FileNumber [1], NumberOfArchFiles [1]14028 4768  01/31 20:46:01 826791 1298171-# [DM_BASE    ] Opening the Chunk =604744, ArchFileId = 265072, FileMarker=1, ArchFilePhysSizeInChunk=533454 VolId=726314028 4768  01/31 20:46:01 826791 OpenChunkSpecific(993) - [HWSI_DM] Opening chunk [604744], archfile [265072]. ShouldRehydrateLinks() [true]. m_JobType [106]. m_DestDMType [1].14028 4768  01/31 20:46:01 826791 OpenChunkSpecific(993) - [HWSI_DM] Opening chu

Hi everyone,I have a question regarding the compatibility of HPE StoreOnce Catalyst with an air gap storage solution.Current Setup:HPE StoreOnce - Currently configured as the primary target backup storage and a Catalyst storage.New Addition:HPE DL380 server - Intended to be used as air gap storage.Question:Is it possible to utilize the new HPE DL380 server as an air gap storage solution while maintaining the existing HPE StoreOnce Catalyst as the primary backup storage? Thank you for your time and assistance.

my company has the comvault Version: 11.32.73 with licenses:capacity license: Commvault Backup and Recoveryuser license: Endpoint Users 20I want my backups to be archived on the fujitsu eternus lt20 s2 tape drive. do I need an additional license for archiving? backups are made on QNAP storage 7TB 

Hello Team, Hello,I have good experience on Commvault environment upgrade but I want some advices about HSX environment where I a not very familiarCommCell version is 11.34.47 End of life target version is latest 11.36Current HSX Clusters info :whichCommit.shBranch: QBD[v-5.0.8.2]rpmhedvig-common-5.0.8.2_3820_f13a4ee0db-1.el8.x86_64hedvig-cluster-5.0.8.2_3820_f13a4ee0db-1.el8.x86_64In a standard environment, I update :1 - Commserve Linux PROD2 - Commserve Linux DR3 - Media agents one by one, and I connect to each media agent to perform the update locally not push4 - Access nodes5 - Index cache Servers4 - update clients I thing for HSX environment it is the same order :1 - Commserve Linux  PROD2 - Commserve Linux  DR3 - HSX Cluster 1 3 - HSX Cluster 24 - Access nodes5 - Index cache Servers4 - update clients

We can no longer do any backups after a “minor” upgrade.I upgraded our Commserve from 11.34..47 to 11.36.39.  After it was finally done and rebooted, etc. Commvault thinks that the address of the Commserve changed and doesn’t agree with the license file. Nothing changed regarding DNS or networking.  Control Panel->Licensing and Registration shows me the correct address next to License IP Address but shows a completely incorrect address next to CommServe IP Address.For example (with made-up addresses):CommServe IP Address:  10.1.1.50   ← This is actually the addresses of one of our clients, not the CommServeLicense IP Address:  10.1.1.10  ← This is correct and is the machine I’m logged on toWe have always used the same IP address on the Commserve system as specified in the license file.

Hi together,currently we have an issue with a to high number of DB2 log backups. We are approaching more than 20K jobs each day.The threshold for log backups is set to 2 (sDb2ThresholdALFN) due to the requirement that almost no transaction log information should be lost in the case of a desaster.This setting creates a very high number of jobs in Commvault.For HANA we can use the persistent log backups … i.e. Commvault creates one job that is running for 6 hours and is collecting all the log backups in this time period.Is it possible to use something like this for DB2?Regards.Michael 

Hi, we seem to have failed job on backup due to an error Description: Error opening the disks for virtual machine [XXXX]. Verify that the correct transport mode is selected. Error: SecureChannelFailure (Unable to read data from the transport connection: Connection reset by peer.) See http://kb.commvault.com/article/63206 for additional information.Source: xxxx, Process: JobManagerwe followed the KB above but already set to Auto we tried couple of other solutions to no avail . Any suggestions as this has been running smoothly . our other site running on same config . All i did recently was changing MTU size for our hyperscalers . But this is done for other intact site . This one seem to have been effected and not sure what other thing to look for   

hello Community,I want to know about Commvault's roadmap for protecting unsupported agents for WORM storage in future releases. Currently, these 10 Commvault agents are not supported for WORM storage and I am interested to know if this is being considered for future development.https://documentation.commvault.com/2023/expert/9251_configuring_worm_storage_mode_on_cloud_storage.htmlThe following agents are not supported for WORM: Dynamics 365 Azure Active Directory Exchange Online Agent OneDrive for Business SharePoint Online Microsoft Teams Exchange Mailbox Agent File System Archiver Agent (Windows, Unix, NAS) Any

Hi, I initiated Change index server job for one client(which has big indexDB). The job was running for a long time with no update.I want to suspend and resume. I attempted suspend. Post that the job shows suspend pending. Right click does not show kill option.I tried force suspend but no luck. I tried to use qoperation to kill.It gives the error message the job is in suspend pending and cannot be killed. Please advise how I can kill this job forcefully without recycle of CV services on Commserve.

Hi Community,our customer use IntelliSnap Backup for the Sybase Databases. Now the customer has told me that the full backups are not logged in the DBA Cockpit.Only the Log backups. I assume this is because a classic streaming backup is performed for the log backup.Is the following backup copy required here so that the full backup is also entered in the DBA Cockpit?https://documentation.commvault.com/2024e/expert/sybase_intellisnap_backup_copy_operation_overview.html#dump-

Hi Guys, i have Quatum scalar i3 tape library, which is connected to the MA via 8 GB FC link. The library has one LTO 8 drive and also the Active Vault licence. what i want ? every friday synthetic backup to tape - i have dedicated 20 LTO8 media in Online, Partition, after backup the media will be exported to the offline partiton in the library.  every day bigdata index and DR to the another for example 2-4 media, these media will be online in library and not exported after backup to offline partition, because DR and indexes use only about 20 Gb per day and LTO8 has 11 TB = wasting of tapes. How to configure it ? any advices ? 

Hi Experts , I have been  task to migrate data from 7 years retention Tapes to our new store once catalyst stores library.The original tape library is already no hardware support and broken and it is also in a different CommCell. after merging the CommCell clients. I am able to see the Tapes storage policy copy ( the primary copy is on a disk storage which is also not recoverable any more.) I am thinking to use aux copy but from  console it seem I can only copy the tape to another tape using the new tape library on loaner for migration purpose by HP. Is there a way to use the loaner tape library read the tapes and direct copy to the Store once catalyst stores?

Hi team,Trying to undesatnd, how commvault uploads the job metadata. Came across an error “Unable to upload job metadata to the remote file cache” and the client is trying to connect to the failover commvault server. Is the metadata upload location configured automatically or we have an option to point to any specific commvault server? Thanks in advance ! 

I have a number of appliances running suse linux 12 needing file system backups.

Hello,before 11.34 I was able to add a storage Storage Disk On backup location I select the Media agent and the radio button Network I put the credentials of the network share and I put the CIFS path It seems that it it not possible on new versions after 11.3211.32 > OK11.34 or 11.36 > KOeven if a select network share, it is waiting for a local path :( Any Idea ?Thanks 

Hello,We use Commvault 11.34 (we plan to update to 11.36 in 2 months)  I want to use the data masking feature of CommvaultI have 2 pgsql VMs hosted on VMware environment.The DBA ask me if it is possible to restore the VMs on a test environment and apply a data Making policy to anonymize the restored data.I have checked the Commvault Documents about this featureDoes someone have a experience feedback about this feature ?Thanks ! 

Is there a way to control which nodes Commvault uses as a SQL backup master in a SQL AG backup?We are doing a migration of our SQL AG servers to another Commcell but the approach is per site. So they are  moving the primary replica first. What I would like to know is if there is a reg key/ additional settings to enable to force Commvault to assign the SQL Backup Master on the primary replica.  From what I know Commvault chooses the SQL Backup master at random. Any useful suggestion is appreciated.

Hello, I need help in diagnosing whether a copy of Big Data Apps is needed and why it started executing. I noticed it after one of Commvault's updates. Client is “Storage policy name” plus _IndexServer ex. 2w_prod_IndexServer