Commvault Cloud Topics

Seems friday our backups stopped working for file and sql. I show cvd.exe faulting in application logs on all of the serves for the agent. I strongly think this was from some update or upgrade from Commvault. All agents in portal show “Not ready”. On each box I can see the metallic communication service going off and on every few minutes. Something changed and its for everything. No support on weekends so things just aren’t backing up. Need any help if possible.  I have restarted our on prem media gateway - no changeI have restarted a few of the SQL servers - no changedont see anything changed in Firewall. no denies etcI can reach Media agents from clientsAny ideas?  Version is 11.38.15 on all agents and media agent. 

Hello I need to provide an isolated/test environment (with IP masquerading etc.) to perform set-of-VMs restores on regular basis (like Veeam SureBackup) For Command Center I can use Auto-Recovery feature with “Test Failover” option but as far as I can see we can only use Live Mount (https://documentation.commvault.com/11.38/essential/testing_failover_for_periodic_replication_group.html)How to perform such isolated & automated test with regular streaming restores instead of Live Mounts? Production/source VMs should remain online and untouched during the test. I am aware that I can achieve something like this with old-fashioned Virtual Lab managed by deprecated CommCell Console 

Hi Commvault-UsersI’m looking for a good way to find all client computers with subclients which have the setting “Retain jobs indefinitely” in the retention tab.As we have around 500 client computers with multiple subclients checking all the subclients manually is not a good solution.Any Ideas?The following screenshot shows the setting marked in red of the subclient: RegardsJan

We are affected, although we have Commvault Version 11.32.89 in use.Is there a way to update Apache Tomcat to newer version?

Hi:Do you know if Commvault Cloud can backup & restore Microsoft Power Apps and App Services?Regards,Paul

Hello,I must edit Storage policy, what will be with backup up data?Will it be possible to restore this data after I edit Storage policy.Best regards,Elizabeta

Hello community, I am testing Command Center redundancy  current configCommand Center is used for end users to perform backup é restore tasks & API callsMetrics are uploaded to cc01 (Command Center/WebServer/Metric Report Server)The command center is a SPOF and I want to add redundancy Target config  I used this documentation to configure 4 new servershttps://documentation.commvault.com/2024e/essential/configure_high_availability_web_console_and_command_center.html2 Web Servers and 2 Command Centers Commserve and comm

Hi Today I noticed a job running which I presume was initiated by CommCell which I have no accesses too Index Restore Commserve Management.  If anyone knows what this entails I would be much obliged.  We are running Metallic (Commvault Cloud ) Regards  Tony  

Hi,We’re running 11.32.73.The Tomcat version used have at least two vulnerabilities, CVE-2024-52316 and CVE-2024-38286.When checking the windows service it says it’s version 10.1.8. When checking the catalina.jar file it shows version 10.1.19.Still we need to get past 10.1.30 to fix CVE-2024-52316 which have the status Critical.When do you plan to update the Tomcat version?

So we started migrating vms from vmware cluster 1 with nutanix storage  to pure cluster 2 with purestorage, about 1000 vms: we have intellisnap on both. The diffrnece is we have 50 datastore in nutanix vs 10 on pure, we have configured the job one subclient per lun, the proxies were in nutanix platform but I migrated few to pure, although the controller proxy still in Nutanix, however we seem to be having issues during the first phase when cv proxy requests a vmware snapshot of the vms..it was working all fine however as per the patching process we keep the snapshot on some vms overnight.  My understanding was as long as the networking among proxies does not change atleast the first phase should go smoothly without any load issue irrespective of where the proxies are located either in nutanix or pure cluster...it appears the request to create a vmware snapshot taking too long..we are using the same set of proxies...

We have a standard patching process wherein we take a snapshot and leave the server running and then the snapshots are committed the next day just as a fail safe ; from what I understand this process should not be used to patch Commvault windows proxies as could have issues during the backup copy process (we use intellisnap; like hot-add)  

Dear Support Team, One of the my customer having 4 servers vmware ESXi host and its booting from SAN storage. Is there any option can we take entire ESXi host image backup and restore into new IBM storage. Regards,Mani D 

Hello Is it possible to disable the email users receive when failing to enter the 6 digit two-factor authentication code? To clarify when a user enters their login info they need to enter the 6 digit code after their password. Failing to do so will send an email to the user with a one time login code that is viable for 30minutes.I would like to disable this email being sent when failing to enter the authentication code upon login.Is this possible? 

Hello Team,I am new to commvault so need your help in understanding the restore steps for MS SQL database in AG.My requirement is to restore one of the production DB which is in AG to its UAT environment. The UAT database is also in AG. we will be overwriting the existing database on UAT while performing restore. Please suggest what will be the steps.

Im planning to upgrade our Commserver from Commvault v11.32 to v11.36.  I was reading the document and it says since v11.36 comes with SQL 2022 you need to manually uninstall the SQL ( which technically means uninstall everything including the Commvault modules etc ) and reinstall . Is there a more seamless and supported way on doing this?  Seems like Commvault has drop the ball in this process. Use to be able to keep existing version etc. 

Started the Exam but cant finish it, when i try to open cant able to retake it , sent mail to enablement but failing

How can I restore a SQL database without using a .bak file? When I attempt to restore the database to disk or to an out-of-place location, the restore process generates a .bak file. I'm not sure how to restore the database as a regular database file with its associated transaction logs. Documentation hasn't provided any clear guidance. Can anyone help? Thanks!

Hello community, I have multiple plans configured like thatPlan XPrimary Copy Onprem disklib01 Secondary Copy OnPrem disklib02 source primary Cloud copy AWS Glacier source primaryI had an alert from the AWS network team & finops because network traffic from on-Prem to AWS increased a lot between february and march and they want to know why. Is there any report that can help for this ? Thanks  

Hi,We’re about to start upgrading the agents on the client servers and I’m curious how others are handling this activity. Of the course the goal is to have a successful upgrade and don’t cause any disruption.For the overall approached we will be using this:Updating Commvault Software on a Server Grouphttps://documentation.commvault.com/2023e/essential/updating_commvault_software_on_server_group_01.htmlWe will be grouping our client servers into patch groups of 25 clients.Besides stopping the schedule policies and any running jobs what else should we be aware of? Also is anyone perhaps using a blackout window when performing the upgrades? It looks like you can add that to a server group but I’m not sure if it’ll work or not? It’s just to be 100% sure nothing will start while performing the upgrades.Last thing, we have some SAP HANA log backups that are being triggered from client side so they will not be stopped when the schedul

We have metallic Saas license for endpoint, we are trying to push agent using silent method with authcode. it has completed for one laptop.but we dont want the laptop user to pause or start on demand backup.can the user do on demand backup or pause the backup or restore the data without username and password.no owner for the laptop as of now. does the user has access to pause or run on demand backup or restore the backup using edge monitor app. 

Dear Team, we have 6 node hyper scale 1.5 and we are planning to change Data protection network IP’s with respective VLAN. However will not going to change storage pool network IP’s remain same.Please help me how to perform IP change and the pre requisites. Regards,Mani D  

Whie Doing the folder level restore to same machine getting below error, But Drive has a enough space. here is not enough space on the disk. Failed while restoring [C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults\CV_JobResults\2\0\XXXXX\ForGuestVM\log\lastlog] on machine [XXXXX].Source: tpapwcvltpxy007, Process: clRestore 

Like Commvault, Exagrid has Point intime recovery itself. But i dont know how it work when using Commvault + Exagrid. In Exagrid I recover data at a time but when go to Commvault, all data showed is not change anything

Hello,we have an issue with DDB verification job it shows the below error2964  22d0  09/08 11:02:46 676720 Verification failed with error [751][Library [HQ_DB_ExaLibrary], MediaAgent [AUBEGHQBKPEXGM3], Drive Pool [], MountPath[\\ip address\HQ_DB1\3DFVM3_09.04.2024_13.51]: Cannot impersonate user. User credentials provided for disk mount path access may be incorrect. Advice: If the issue persists, please upload log files from CommServe, MediaAgent and Client and contact your vendor's support hotline with the job ID of the failed job.].the scenario is that we have 3 media agents with shared mount paths between them due exagrid best practicesand im sure the user account is correct