Commvault Cloud Topics

Is there a way to change from Laptop client to file Server? Maybe a qscript?Do you have to uninstall and re install the agent to fix this?

Good evening folksWe currently use Commvault to backup our Exchange Online (EXO) environment and I have recently been reviewing Commvault DR options and have become a bit stuck for EXO.The components involved for EXO backups I believe are …-Access Node-Index Server-Web Server The access node and index server I understand why their needed but I am at a bit of a loss as what role the web server plays. If I change the web server under properties of the access node to another web server the restores fail so clearly the websites play a crucial role. I have read the CV documentation but am still no further forward - I can see that there is some sort of search svc installed.Any clarify that can be provided would be much appreciated.

Hi,I took the Commvault Professional exam yesterday. Unfortunately not successful. Is there a way to see which questions I answered incorrectly? Even the order in the review doesn't seem to match the order of the questions in the test. Thanks in advance and best regardsChristian

Hello teamHave a question about HSX RA disks for Boot and MetadataFor boot i saw reccomendations Create a RAID1 volume, but for MetaData i didn’t see anything, jus 2 dedicated NVME\SSD disksI’m trying find some info see below for Cache (CVFS/Hedvig) as i understand we use EC 4+2, so for this disk we doesnt need a RAID1 - yes or no?for Logs (Index cache/DDB) can we used RAID for this disks or its just dedicated NVME\SSD?  and one more question whats happening if a metadata disks will go offlain or crushed in one or more nodes? 

Hi, We are adding a HSX node to a cluster with 4 nodes with 18TB drives. 18TB drives are no longer available for Dell server so we have to go with 20TB drives, that according to doc will be formatted to 18TB usable volumes. Is the requirement for 768GB RAM based on usable drive size or the actual size?Are we able to run these servers on 512GB RAM as the drives will be 18TB usable to the Storage Pool? /Patrik

Dear sir,I am trying to enable the WORM storage lock on our test server but can’t find any solution ho to do it. Will you help to find the solution?Thank youWith Regards.

LTO 6 Tape is showing No data in New tape library LTO 9. backup is available on LTO6 tape 

Hi, We have installed VSA on physical mediaagent for SAN based backup.We have provided the access node on advanced options of subclient.Backups completed with SAN transport mode. While performing full VM restore, in the access node list it does not show physical VSA(aka MediaAgents).It shows all other VSA in the environment. We have all prerequisites installed like mono packages etc. We are in 11.32.59 and physical MA are redhat 9.x machines.Please advise.

Hi all, just looking for some advice.  I have a CommCell that had SSO enabled for years and I can see all the local Support Team accounts under users in the CommCell. I have disabled SSO on the AD domain’s configured and now I am planning on setting up MFA.  My thinking is to do the following Create an MFA group Enabled MFA for above group. Create new CV only local accounts for CV Admin staff and add these to the MFA group.Q, is this what others out there are doing ? also for old SSO accounts, can these be added to the MFA group so they can't logon and more with MFA. Thanks 

We have installed new tape library,  but  in the new library old  tape contents are not available  size is also showing 0 . in old library the barcode was 000882 but in new it takes name as 000882L6

Dear Commvault experts, Could you please elaborate on the following error code: NetApp multi-streaming within an individual content path is not enabled because we could not create a snapshot on the path [content_path_name] [Event Code 39:515]?On the NDMP subclient properties tab, we attempted to enable NetApp multi-streaming within an individual content path. However, after starting the full NDMP backup job, we encountered the error message mentioned above.Is this something we can investigate on the Commvault side, or should we focus on the NetApp storage array? Based on your experience, are there any significant benefits if using this option?

I have an HCI cluster 23h2 that I want to add for VM protection, but I'm unable to add the cluster in Commvault.The error message reads: 'Failed to install the File System Core Package. The credentials entered may not have permission to use WMI on the remote machine. Please check WMI configuration and user credentials.'Source: cv-hci, Process: DistributeSoftwareI verified credentials all is right. 

Hi Team,In our Infra, We are try to restore exchange mail box from the tape backup its getting hung in 60%Please share and suggest for this above issueHere with shared the  Jobs logs for your reference

Hi All,Is it possible to configure a VMware Access Node (deployed using the Open Virtual Appliance (OVA) template supplied by Commvault) as a Kubernetes Access Node?Is it possible to use it alternatively as a VMware Access Node and as a Kubernetes Access Node?I note that OVA “Access Node and MediaAgent 2024E” provides Oracle Linux Server release 9.4: 5.15.0-208.159.3.el9uek.x86_64. And that system requirements for Kubernetes Access Node require Oracle Linux 8.6, but I imagine this is a minimum value required…Thanks in advance for any explanation!Regards,Luc

I am doing a hardware refresh of my Commvault Environment and would like to setup Both Commserver & Media Agents on Redhat Linux.Is this supported and can i migrate from Windows Commserver to Linux?Can only see online that Commserver only supports Redhat 8.10 and Not Redhat 9 and does the fileystem partitioning also matter?

Is there a command you can run to check the status of all Hedvig Nodes in a cluster?In gluster it was “gluster peer status”Thanks

We have an Active Directory Forest with 6 sub-domains. What are the best practices for backing up this configuration?Backup of AD objects only is not suitable. Backup is needed in case of complete loss of the entire AD server.Would it be better to back up the entire virtual machine with AD or is it better to back up individual elements.

hi,i am trying to delete a storage policy copy.When I delete it starts a workflow but I don’t get emails and the job keeps failing.I was trying adding approvers on the workflow but can’t seem to get it working. below are the errors, any help would be great. ApproversCount></ApproversCount><restrictedWorkflow>true</restrictedWorkflow><requestXML><App_DeleteStoragePolicyCopyReq><processinginstructioninfo><user /><locale /><formatFlags /></processinginstructioninfo><commCell /><archiveGroupCopy /></App_DeleteStoragePolicyCopyReq></requestXML><RequestType>Delete StoragePolicy copy</RequestType><INP_OBJECT>XXYYZZ</INP_OBJECT><INP_REQUEST_XML_TAG>App_DeleteStoragePolicyCopyReq</INP_REQUEST_XML_TAG><INP_ERROR_CODE_TO_CHECK>string(/App_GenericArchiveGroupResp/error/errorCode)</INP_ERROR_CODE_TO_CHECK><INP_ERROR_STRING_TO_CHECK>string(/App_GenericArchiveGr

Hi,Please anyone can help me to resolve this problem, i’m sure all of my mounts paths are online and i can’t find which mount path is offline as it not mentioned from the job itself

Hello, I’ve logged a case at Commvault support but.. they’re reviewing logs.. (🙄)https://support.commvault.com/Case/Details/241010-316 (for those that would have access to the case to spot the details of the issue).On a linux physical MA, with of course dedicated NVME disk properly setup with the lvm to have enough spare space to perform lvm ‘snapshots’ of the DDB volume, one of my MAs got a stuck DDB backup job during the night.The ddbbackup job has been killed (😏) and even restarted later (🤐) and as it was not working again server was rebooted, before another ddbbackup attempt was initiated. Of course, it failed.Then, I was called and looked at the problem, and (my gosh, sorry for that) CHECKED THE LOGS of the job… Right away I spotted that the ddbbackup was stuck upon querying ‘vgdisplay -v’ to get the list of volumegroups where the ddb volume is most likely configured. No need to get into details for this.So, something’s wrong with the VG/lvol. Then I issued the ‘lsblk’ command

Hi,In My env we created two different libraires recently we changed a storage policy for few clients and i didn’t run any manual backup after changing the storage policy. i leave as it as  schedule. my concern is Do i need to run manual full backup/ How SF will copy the previous Full?Note: We are using Same Index cache but Libraires are different. 

Hi all, In our case, it seems that the export location is nearly full. However, the jobs in both the disk and tape library associated with the DR backup appear to be of regular size. What’s strange is that the DR backup is committed every 3 hours.My questions are:Is it possible to change the default retention period (90 days) for the export location? Where can I check and modify the schedule for the DR backup? Is it possible to delete DR backup jobs from the export location when there is insufficient space? Your help will be much appreciated!

Hello Commvault Community,We have development commcell to test VMware and Nutanix Backup. We managed to add both to the Commcell environment, but somehow it always failed to fetch information about VM list in the VM group sections. And it only happened in the Command Center, we manage to browse fine in the Console.Is there any fix or log we can check for this issue.Note:CS, MA, Commandcenter is in single machine.Screenshot attached.

As a part of the architecting media library for GCP cloud to ensure redundancy, availability across regions, low latency, and cost optimization have selected GCP cloud storage multi region nearline buckets.Considerations:In GCP there are 4 types of storage class and differentiated in terms of cost of storage, location, retrieval, and operations, you can choose best as per your requirement for retention data.For high availability of storage, GCP provides multi-regional buckets in which objects are geo-redundant stored redundantly in at least two separate geographic places separated by at least 100 miles. As multiregional storage is geo redundant no need to setup secondary copy for high availability purpose this will also save the storage cost. This also enables you to share same storage to media agents in another region to restore data from same buckets if required.Configuring GCS bucket:In order to secure data, we have restricted public access and configured permissions which restrict

Hi FellowsAfter reboot, installation continue but failed, because the language cannot find find the source DVD ???If I start the installation (from program files\CommVault\installer… the only option I’ve got is “Download packages to install on a different computer”I’ve tried to install CommCell on this computer (Win2019).I’ve tried also to install IIS before...same Any suggestion ?ThanksJasmin