Getting Started

Hello, I have an issue about snap jobs. below is the error I getFailed to prepare snapshot. : [Error in Initializing the HDS container context. Error[62602:Failed to acquire the login lock.]]Source: SV-APP-MA01, Process: vsbkpPlease for the solution anyone… Thanks

Hi All, exist 11.32.35 via Add/Remove Software - copy software in C:\Commvault\Data\SW\CVMedia\11.0.0\SP32_5494260\R1191, if upgrade 11.32.56 or future release, should remove the folder CVMedia before copy new version software? Best regards

We are receiving High no of failures with this errors from different MA in my environment, Jobs are completing fine when we automatically we resume manually/automatically also some times.  But we would like to know what could be the reason for this issue, we could see All product services are running fine, NW connectivity is good.   Pleas help with the suggestions.  Failed to start phase [Archive Index] on [**********] due to network error [One or more errors occurred while processing the request. (ERROR_ERRORS_ENCOUNTERED.774), Failed to launch On Demand Service on host [10.46.x.xxx*********8400]. Status is [ERROR] (W32.774)]. Will attempt to restart. Please check if this product's services are running on the remote host.  Failed to start phase [Archive Index] on [fihewpbkpma07] due to network error [One or more errors occurred while processing the request. (ERROR_ERRORS_ENCOUNTERED.774), Failed to launch On Demand Service on host [10.46.x.xxx**********8400]. Status is [ERROR] (W32.77

Currently we are backing MongoDB up using Mongo IData Agent with Big Data. We are using the LVM option but are wanting to use the SAN Snapshots. Would we need to setup the Mongo Database to used the SAN Based Snapshots. To enable this would we need to install Mongo DB on a  NPIV based LUN. Is there any documentation on how we would configure this.  

Hi All, We may require setup script update Nutanix instance IP and proxy VSA after failover to DR, check with web site provide VMware https://documentation.commvault.com/2023e/expert/changing_proxy_esx_server_for_vmware_instance_vmware_command_line_01.html, but cannot found for update Nutanix https://documentation.commvault.com/2023e/expert/command_line_configuration_virtual_server_agent_for_nutanix_ahv.html May we know how to use command update Nutanix instance IP and proxy VSA? Best regards

We have a use case scenario to take backup of 24 SQL instances via command center.Is there a way we can group them together so that a single backup can group those SQL Instances together in one go?

hello,  Can a restore job be created or scheduled for a backup that hasn't happened yet?For instance:I would like to perform a restore every Sunday using the backup that occurred last Friday.

Hello I need to capture all backup and restore jobs activities logs to be exported to splunk. I’m looking at the “Program Files/Commvault/CoententStore/Log Files” which *.log file contains Backup/Restore Activities?

Hi All, If backup job or aux job Status display Waiting due to library offline. will waiting job expire and kill by auto if waiting a long period? If yes, which setting control? if the library online again after a few days, will waiting job continue start backup? Best regards  

Why do the values of Front End Backup Size and Full Synthetic backups in the Chargeback + License Summary reports show a significant discrepancy? The total of the reports falls considerably below the actual value of the synthetic backups. I'm seeking to understand the reasons behind this disparity and find solutions to align the values in the reports with the actual synthetic backups

Hi All,- Commserve with MA connect via hypervisor VSA VM backup VM1- subclient content with VM1 and crash consistent backup, software compression select on client and deduplication generate signature select on clientrefer above setting, may we know as below- if VM1 without commvault agent, which one would compression? client or VSA?- if VM1 with commvault agent , which one would compression? client or VSA?- if VM1 without commvault agent, which one would generate deduplication signature? client or VSA?- if VM1 with commvault agent, which one would generate deduplication signature? client or VSA?- we assume VSA execute all, is correct? may we know more detail if client execute and without commvault agent? Best regards

Hi All,Commvault 11.32.35, when right click Policies>Storage Policies > policy_name, I cannot found “Create New Silo Copy” Best regards 

We have a NFS Hybrid Store Setup - We are planning for OS Upgrade for NFS Backup Hosted MA server ( Linux) - Please share the Migration plan &  Best practices. 

how to partition disc in linux to install after commvault in it

i have just installed commvault 2024 plateforme in a vm that contains oracle linux 7.9 and after installe it i wanted to launch the commcell console by using the command : console , but it didnt work . 

Hi All,one of media agent version 11.32.35 with DDB incorrect uninstall all Commvault software, the IndexCache and DDB folder still available we could not find recover procedure from 2023E (11.32), could follow https://documentation.commvault.com/11.20/reinstalling_mediaagent_to_different_location.html reinstall commvault media agent in the same server and recover? Best regards

The Proactive DBMaintenance shouldnt run on the secondary commserve right? I ask because if the CommServ db is constantly at restoring mode the job cant access the db.

What is the maximum API concurrent calls  supported by Commvault ?Please share any documentation link for reference.ThanksLeena

Hi team,We recently set up a trial version of Commvault 11.32.54 on a Hyper-V guest machine. When we attempting to add Hyper-V host (which the guest machine located in) in web console, it shows “Something went wrong. Please check the log for details”.We have installed VSA on both commserve and Hyper V host, and the Hyper V account that is used for authenticate is a part of the “Hyper V Administrators” group.How can we pinpoint the misconfiguration causing this issue?  

We are currently testing Intellisnap in our environment with Hitachi. We can create snapshots and communicate with the array just fine the issue occurs once commvault has taken the initial snapshot in VMware and goes to mount it for copy to storage.In the configuration we use a dedicated server ESXSERVER-A for the snapshot which it does. When commvault then mounts the snapshots to copy it uses random servers in the environment Lets call them ESXSERVER-B and ESXSERVER-C.After the job completes it would appear that Commvault is having issues with Clean up of the Snapshots.Questions:Why is commvault not using the specified ESX host to manage and mount the snaps after the initial snap? Is there a way to control this in additional settings? 

Hi All, Refer subclient CvFailoverLogShipping, I try create aux copy to DR disk or tape library and it will not copy. is the “CvFailoverLogShipping” just for schedule transfer SQL DB and log for backup and restore to standby Commserve only and it did not require keep long retention or offsite? if it did not require keep long retention, because it will use disk space, could setup short retention day? e.g. 1 day, any suggestion? Best regards

When installing an agent on linux server lets say a cluster of  postgres servers, do i have to specify the unix group? Cant you backup the servers without the unix group?

je n arrive pas à cocher “ utiliser le partage réseau “ dans config disaster recovery 

i have installed commvault software on a vm that contains oracle linux 7.9 when i tried to log in the command center i received this message 

Hello All, I am new in Commvault  I want to know About Hyperscale X, Can I Setup Commvault Hyperscale X in Window VM?