Getting Started

Hello, In my configuration, the CommServer and a Windows System are both members of a domain. When I try to add the Windows System as a laptop, the job fails with the error shown below.68:574 Required media version [11.30] with transaction Id [4859364] is missing in the Software Cache. CommServe may be installed with a lower version media. Please check the media in Software Cache and try updating the CommServe before updating clients.Source: win-c7k6li9lpl7, Process: DistributeSoftware I looked into the software cache on the CommServer but couldn't find anything. I need some assistance here.  CommServer Version : 11.30.43  [Hitachi Data Protection Suite]

Hello community,I’m wondering about cloud libraries redesign to provide offsite copies for resources protected in certain Azure region. Since we don’t have express route in our configuration, I’m wondering how to keep costs low. Basically, we are running at Metallic, but most of Commvault configuration is available to us. So, there are two major scenarios I’m considering:use set of new AZ Storage Accounts with native Geo replication (GRS) to keep egress costs more controlled. So there would be primary copy keep at hot LRS in RegionA and secondary at cool GRS RegionA (replicated to paried region) use Commvault native auxcopy, this will trigger significant egress upon transferring data from one AZ region to another due to extensive data reads. So there would be primary copy keep at hot LRS in RegionA and secondary at cool LRS RegionB  What are you experiences? Will GRS with additional amount or reads caused due sFull etc. generate significant additional costs too? Or maybe there’s someth

Hi Team, We have observed, Media information available only last seven days in auxiliary Copy Job Summary Report.  If we generate report prior to seven days destination media shows blank. Please find below snap and do the needful.  

Hi guys, Is there any good reason to create a dedicated plan for SQL, or would it just be the as active the SQL option and specify the RPO?Regards 

Hi, We are trying to restore a backup job from SharePoint Online, and we have successfully managed to run the backup job. However, we encounter the following error when attempting to restore. [Error decrypting password] We have tried restoring back to SharePoint Online, to the proxy server, and to a SharePoint on-premises SE server. Unfortunately, we receive the same error message regardless of where we try to restore to.Does anyone have any tips or suggestions? Thanks!

Hi guys,I’m wondering if there a way that I can divide and assign an amount of Endpoint users licenses to a particular tenant?Like, I have tow tenants configured (tenant1 and tenant2) and 50 endpoint licenses. From here I want to hardly assign 10 Endpoint license to tenant2, where admin of the tenent2 only can use a maximum of 10 Endpoint licenses. Any idea on haow I can acheive that?

Any Idea ..! 

Hello all,Would it be possible for Commvault to provide a script to enable CIS hardening for Windows 2019/2022?I see there is a virtual imagen of “CIS L1 Hardened Commserve 11.28 for WIndows 2019” at CommVault Store, but our customer is asking for a physical CommServe….I also see there are scripts for Windows 2016, but no scripts for windows 2019 or 2022.Please advise. Thanks in advance!Sergio

Hi, could you help me please?I'm installing Commvault version 11.30 on Linux RedHat 8.2. The installation was successful, but when I log in, I get the following error message below. Error [0x80070306:{CCvNetwork::SendXDRMessageInternal(5343)} + {CCvNetwork::SendXDRMessagePrivate(5098)/W32.774.(One or more errors occurred while processing the request. (ERROR_ERRORS_ENCOUNTERED.774))-Message (0x34000220/APPMGR_HANDLE_XML_REQ) is not allowed from client (commvaultrhel/commvaultrhel.mycompany.com/SockIP(/opt/commvault/Base/Sockets/AppManager network access)/205.17.211.103:AppManager network access/0/0(AppManager network access) AppMgrSvc(136786:b980c700)) authenticated with built-in certificates.}] re-sending request to server.

Good day Community,Are there updates for Remote Office Appliances (ROBO)? And if so, is there a procedure to download the new firmware and to update the appliance?Thanks in advance, as usual.

Hi,I have a problem with Commserve failover replication.the job stops in the database restore phase with the error “received failed message for job [], phase [database Restore].Can you help me please? 

How to calculate how much network bandwidth is required if I am backing up 5TB of data and backup window is 12 hours? 

Hi, Facing issue with installation of Media Kit , while trying  ./cvpkgadd i am receiving an message and not proceeding further ...like below i tried below commands as well…Need assistance …..

Hi Community,I’m trying to deploy the CIS pre-hardened ova image and i can’t login on windows.i have deployed three times the .ova and respect the password complexity rules.it doesn’t work.I see older topics but it seems that it’s not fixed.Please advice Christophe

Hello everyone.I hope you're well.I currently have Commvault version 10 R2 and want to upgrade to R3. Can you provide me with the steps to get Commvault version 10 R3 and where can I see the requirements for version 10 R3? 

Hello everyone.From the process manager you can see that all the services are active, only the Commvault Tomcat Service has not started. I can't start it from the Process Manager and neither manually from Windows Services. I already checked the permissions, ports, connections and everything is fine.This is the warning/error messages from the Tomcat.log: 2023-04-14 11:03:30,245 [main] WARN  org.apache.catalina.startup.Catalina- Catalina.start using conf/server.xml: Error at (31, 77) : org.apache.catalina.mbeans.ServerLifecycleListener2023-04-14 11:03:30,245 [main] FATAL org.apache.catalina.startup.Catalina- Cannot start server. Server instance is not configured.2023-04-14 11:03:35,190 [main] ERROR org.apache.tomcat.util.digester.Digester- Begin event threw exceptionjava.lang.ClassNotFoundException: org.apache.catalina.mbeans.ServerLifecycleListener    at java.net.URLClassLoader.findClass(Unknown Source)    at java.lang.ClassLoader.loadClass(Unknown Source)    at java.lang.ClassLoader.lo

Dear team,👋😁I am seeking your valuable assistance to address technical issues that I am experiencing with the Commvault agent (11.28.52), which is installed on a machine with a MediaAgent role and Oracle database agent and file system agent (as shown in the attached image). The machine in question is of considerable size, in terms of terabytes, and encounters various issues which I would like to describe: The MediaAgent role was installed to send all information through SAN. However, it appears that this MediaAgent role has led to several client restarts. When attempting to stop jobs locally, Commvault processes remain running on the server, causing slow performance and interrupting the proper functioning of the databases. Even without any active jobs running on the client, Commvault processes continue to run every hour. The HP-UX 11.31 Itanium operating system server VPAR is hosted on a Superdome platform and has an Oracle database of 35TB. Its function is limited to acting as

Hi Community,I’m trying to deploy the CIS pre-hardened ova image and i can’t login on windows.i have deployed three times the .ova and respect the password complexity rules.it doesn’t work.I see older topics but it seems that it’s not fixed.Please advice Christophe

I have this package (Commvault.tar) and i have install it in most of the AIX server but i created a new server and i try to use the same package. it will not install. i get no error but the installation just stopped.# ls -lrttotal 416-rwxrwxrwx    1 root     system           52 Aug 19 2021  cvpkgseed-rwxrwxrwx    1 root     system          119 Aug 19 2021  version-rwxrwxrwx    1 root     system          132 Aug 19 2021  silent_install-rwxrwxrwx    1 root     system        64985 Aug 19 2021  detect-rwxrwxrwx    1 root     system          132 Aug 19 2021  cvpkgadd-rwxrwxrwx    1 root     system           52 Aug 19 2021  support-rwxrwxrwx    1 root     system           10 Aug 19 2021  pkg.xml.description-rwxrwxrwx    1 root     system       106318 Aug 19 2021  pkg.xml-rwxrwxrwx    1 root     system         9593 Aug 19 2021  Commvault.app.xml-rwxrwxrwx    1 root     system            8 Aug 19 2021  .oemdrwxrwxrwx    6 root     system          256 Apr 20 11:35 aix-ppcdrwxrwxrwx    4 root  

Hello, I have an error when trying to copy sessions from disk to tape, I get a message "does not need to be copied". I had previously copied this session to a tape and now I also need to copy it to a different tape.  

Hi Guys,I can’t reach  the web console as you can see below: I did some troubleshooting but without any success It possibly escaped me,  some trick to solve the issue.So,  who would like to collaborate to fix this type of primary problem?Thank you in advanceI will be waiting  for  your feedback.Regard RC Any suggest 

Hi,We are going to refresh our Commserve server to a new hardware, but we are looking if its possible to deploy its DB on different SQL server. We searched Commvault documents but all deployment procedures found are to deploy DB on the same server. 

Error Code: [13:138] Description: Error occurred while processing chunk [14591] in media [V_78], at the time of error in library [DiskLib] and mount path [[Hostname] /ws/hedvig/CVLTBackup], for storage policy [StoragePolciy_Filesystem] copy [_Auxcopy] MediaAgent [media Agent]: Backup Job [185]. Unable to setup the copy pipeline. Please check connectivity between Source MA [media Agent] and Destination MA [dmedia Agent]. Source: media Agent, Process: CVJobReplicatorODS  Error occurred while processing chunk [16705] in media [V_85], at the time of error in library [DiskLib] and mount path [[media Agent] /ws/hedvig/CVLTBackup, for storage policy [StoragePolciy_Filesystem] copy [_Auxcopy] MediaAgent [media Agent] MediaAgent Backup Job [202]. Unable to setup the copy pipeline. Please check connectivity between Source.CV Version: 11:28:44Hyperscale node act as media servers

Hi I was wondering how we disable Authentication for Agent InstallationIt shows as greyed out in commcell, I am aware this feature offers extra protection I would just like to disable it whilst we install multiple servers. 

I’m going through a design process for HyperScale X Reference Architecture, and have found the page in documentation for the HyperScale Input Validator:https://documentation.commvault.com/2023/expert/137367_hyperscale_input_validator.htmlThis mentions to download the tool from the Commvault Store on the following link: https://cloud.commvault.com/webconsole/softwarestore/#!/150/720However, I can’t find the tool in the store even by searching.  Is it possible that this tool can be re-published?