SaaS (Metallic) Q&A

Error code: [19:2586]Description: Another backup job [52212350] is running for client, iDataAgent [Oracle RAC], Backup Set [defaultBackupSet], Subclient [default].Source: cms01101c1us07, Process: JobManager

Hello, when I tried to renew my secret of the Teams Backup, I received this error :  If I try to reach the redirect URL of the Azure app, I have this one : Have you ever encountered this problem?

Hello  Is there a way to download Cloud backups ( Office 365 , Dynamics sharepoint) from Commvault Cloud locally? 

2019 iMac, i9, 128GB RAM, 4TB OWC SSD, macOS Sonoma 14.4.1, backed up by Metallic Endpoint (laptop).I’m getting the error “Some huge extended attributes couldn't be backed up” and “Resource deadlock avoided” on the individual files in an encrypted (Cryptomater) directory under iCloud on my Mac. This is new, only in the past 4 days. I’ve used Metallic to back up this machine for 4 years.iCloud is showing the “Download” icon, so some files are local and the rest are in iCloud. Again, this is very recent, I’ve been using Cryptomater for several years now with iCloud, OneDrive, and Dropbox, all being backed up by Metallic.This is one of the files (~38,000) from the backup log, the file itself is in blue text.Library/Mobile Documents/com~apple~CloudDocs/Personal iCloud/d/XK/OUAILRP7FMCZZD66T3IANTGZFCVBMU/w6CCYXLLi2DYanLNakG6nnvRORcSBXqmMOUvU6OUvA86iDErJTyHO-s=.c9r

Hello,We are running some pre-DR tests and workflows and I have come across an issue with VMWare VM restores (Windows) to Azure.  Basically, the Azure agent does not get installed.  The server can be reached through RDP, but other extensions that require the Azure agent, won’t work.  I worked with Microsoft and they showed me how to install the agent, both online and offline.  However, looking through the documentation, Converting to Azure Resource Manager (metallic.io), I see a mention of installing Hyper-V drivers for Linux, but nothing for Windows machines.Is this normal behavior?Thank you!

Hello,When I try to add content to the various O365 applications on metallic, I get a discover task launched but it doesn't execute.I click on refresh cache, it goes to "in progress" then if I refresh it goes back to "not started". I get the same error for all applications. This isn't the first time I've configured apps on metallic, and it worked fine a few weeks ago.*has anyone ever had this problem?Kind regards Max

IP address subnets are changing at our facilities. We have a need to change the static IP address configured in the linux Metallic appliance. What is the procedure to do so?

Hello,We are running small env using Metallic SaaS,I’ve went through the API options ( api.commvault.com), looking for a way to get the ‘Activity Control’ status of an Azure Oject storage instance ( Blob / Azure file). I’ve Found almost all the instance properties beside the one I need.Is there a way to fetch the activity control status ( backup / restore ) ?   Thanks

i tried adding metallic console in command center it went successful , however while trying access it , it says permission denied, now i am not able unlink as well

I am trying to push the media agent package on an Azure VM from the Metallic portal and it always fail with error 68:224 Description: Connection error. Check if services are running on client Any idea what is causing this error? Thank you.

Hi fairly new to Metallic so bear with me please. text files logs are being created in c:\windows\temp and are on a Azure vm with the  Metallic file server agent installed, i was wondering if anyone had a idea of what is generating these logs, a service or other.    

Hello,We are very new to Commvault Metallic, less than a month old, and the question is, is there a place in the Plans or anywhere else to configure network throttling for remote servers? We also have remote Hyper-V clusters with lots of VMs and would also to throttle those backup jobs too.I know from the documentation, there is an option to throttle the network for Clients and Laptops and we don’t really backup laptops. And I don’t see any options on the Console to do that for servers and VMs.We are throttling our network now on the firewalls, but it’ll be nice if we can do it on Commvault.Thanks in advance for your assistance. Mandi

We are currently having performance issues with our backups of Dynamics 365 and are looking to use the "Enable Table Change Tracking" feature.The owning team have sought clarification on whether or not this option is simply enabling and leveraging the Dynamics 365 Change Tracking feature, and if so, what implications could that have for their environment?Also, is there any indication as to when / if we can expect Dynamics 365 to be included in the core Commvault platform?

My actual question is , if  we want take bakup job of secondary copy or multiple copy. ?how to configure or process ?how many maximum backup copy job can take ?

Hi,i try to backup my Sharepoint online.I have selected “All sites”. If i select next i see no content: Anyone an idea why?The user i’ve logged in is global admin in the Azure tenant.RegardsDennis

Hi,I am using Metallic to backup an O365 Tenant.Can I add a second tenant and start backing up it straight away ? the second tenant is a mix of user & shared mailboxes so will these new user mailboxes just take from my current Tenant mailbox license pool? Thanks 

Hello experts,I have a question about O365 backups on metallic.When creating a plan, it is not possible to define whether the backups will be full, incremental or differential.How does commvault Metallic work with backups? One full per week and X incremental?Kind regardsMax

When selecting system to restore the overview is bypassed and displays the content.  I will have to select the time range from the content page.  This only happens on 1 system from what i can tell so far. 

Hi,I have just migrated my mailboxes to o365 and I am using Metallic to back them up.There is now a need to enable Journaling on o365 so can Metallic backup / archive this mailbox ? What are others doing that have a similar config to mine.Thanks 

Hello community,I have a customer that uses Metallic (I know Commvault Cloud… :-)  ) and they are asking if Metallic backs up the SharePoint retention tags/labels of SharePoint objects. They heavily use those and before implementing they want to make sure they are protected and restored with the object.I looked everywhere and just couldn’t find the answer.Anyone has an idea?Many thanks in advance.

i can see only incremental and log backup for server plan , we have requirement to keep weekly monthly to different retetion , i created custom plan where daily incremental is set and i have removed log backup schedule , when i tried to add anthoer schedule i dont find option as synthetic full , and if i click full its select database agent   

HiI received an alert recently on my O365 usage being exceeded. Whom can I reach to discuss and review this overage and process to purchase additional capacity---Metallic Office 365 - Capacity Usage AlertThe following subscription in <mycompany> has exceeded 100% of purchased capacity.Metallic Office 365 - CapacityWe have begun a 60-day grace period before pausing backups and you now have 57 days remaining. If capacity continues to exceed 100% after the grace period, backups will be paused.To purchase additional users or storage capacity, please contact your Commvault customer success manager or Commvault reseller partner.You can view your Metallic Office 365 - Capacity usage report here.To delete content, please refer to Best Practices for Reducing Storage Usa

Hi Expert, I’m a newbie for Commvault cloud. Would like to check why the exchange backup job operation type name as Archive? But teams and one drive is name as backup. 

We are trying to restore a user's messages from the web portal due to legal issue. When I search for the account it appears to be completely grayed out. And when selected I am unable to see any information about the account. Its almost like its corrupted. The users last backup was from Nov before they quit. I have excluded the name and info but its very strange that this mailbox is experiencing this.  

Hi all newbie here. just a quick question please,  While trying to restore a Azure vm in Metallic to Azure out of place, I get an error failed to create the container for Virtual disks under the storage account.  Should i speak with our Cloud people about this first before troubling Commvault. as i may not be choosing the correct storage account.   Regards  Tony