SaaS (Metallic) Q&A

I’m trying to restore a OneNote notebook and it’s not restoring in Teams. The error suggests to check “Notes.ReadWrite.All” permissions in my Azure app and I’ve confirmed that the permission is there and valid. 

I just recently set up Office 365 for Metallic, but I don’t see the storage details. Where can I find these?

Hi all,I’m trying to do a restore from an old domain to a new one from an Archive mailbox, I was wondering why the restore keeps creating another folder and going to the old domain?

Hello,we are using Metallic from quite some time, but for the past few weeks, we have observed that after weekly patches, the backup system breaks down. In most cases, we are unable to perform backup and recovery tasks on Saturday and half of Sunday. Not to mention a set of minor and major glitches that, for example, cause backup jobs to be skipped without any notification for no reason because of a broken backup schedule. Thus, if one doesn’t monitor the backup jobs carefully, one will not even be aware that such a problem exists. During downtime, reporting is also broken in most cases. Recently due to constant issues it’s difficult to be regulatory compliant using the Metallic SaaS/BaaS platform. What’s even more important, currently we cannot rely on backup system which by design should be our last line of defense.  Where can we expect Metallic platform to be more reliable, stable and quality oriented?   

I just recently noticed an error during my OneDrive Online backups causing the jobs to fail. The error I’m getting is“Section size is greater than 2gb, Consider splitting into multiple sections As the section continues to grow in size, please consider deleting this section and splitting it into smaller sections of less than 2 GB”.Is this something I can fix on my own?

Hi all,Trying to browse guest files and folders to perform a restore on an EC2 instance but I’m getting this error  "The required SSM Agent is not installed on the instance".Can someone help?

we are using laptop plan which was by default created , now we have requirement to remove the below alert or atelast edit send to user on the below alert No backup for last 4 days Typei dont see the alert in manage - alert - alert defenition to edit nor am getting option to remove it from plan. if i create a new plan i can see there is an option to edit it in the plan level , we can remove or add

HiI’m seeing that we add new environments to our Dynamics 365 instance, our Metallic backup doesn’t automatically add them to the backup and we have to add manual. This happens even when we have everything selected for backup.We also see that sometimes these sites show as “Not accessible” in the status.Can someone help?

It says my credentials are incorrect when my jobs run even though I can use them to log into VMware vCenter. How can I troubleshoot this?

i know i can hide the app while installing with third party tool  ,  how can i hide the app with with interactive installation.WindowsEndpoint64.exe /silent /install /authcode authcode /hideappsbasically our intention is user should not get option manage or restore backup, for some reason i am not able to install and activate the agent with auth code , its only getting activated while sign in with user email and pwd

In my environnent I want to separate production from development, what are the best practices regarding hypervisors, one for production and another for development or anything...For Azure VM backup

My company has an enterprise subscription and I’ve been advised that the CEO’s mailbox may be greater than 100GB. If that is the case will it still get backed up in Metallic? It hasn’t been migrated yet.Thanks in advance.Gerry

Hi,we use Metallic to backup TEAMS.I get a warning in the log like at the attachment.What can i do to solve this?RegardsDennis

Hello I’m trying to understand the versioning of Metallic towards Commvault. I assume that Metallic is just a Commvault with some GUI changes and feature limitations to improve user experience. So, I can see that Metallic agent is running at version 11.3001.36 The most adequate Commvault counterpart seems to be 11.30.23, Platform Release 2023 Preview Version  It means that Metallic users are running on preview versions with different patches or these patches were not yet deployed at Commvault? Or it works differently, how then?

Hi , the data that's backup’d  in metallic cloud , be copied(AUX copy  or similar ) to On-premise  Commvault (Hyperscalex or similar)?  any lead would be appreciated ?

Hello,I would like to ask you advice on my VMware backup Plan.  I took this over from someone else and have been reviewing it.  I have a local storage archive for 90 days and online for 7 years.  I have 8 revolving recovery points being backed up.  The under RPO the backup frequency shows run incremental every 24hrs.  Under Database options the RPO is every 4 hours for log backup and full backup every 3 weeks.  My main concern is the incremental job every 24 hours.  I’m new to Metallic and want to make sure that this configuration is recommended and enough.  I know the engineer helped set all of these plans up so I think it may be fine but I want to be sure.  Thoughts??

We want to share an upcoming change applicable to Metallic customers who are using VM V1 indexes. If you see an in product notification about this upgrade then this FAQ is applicable to your environment.This is a backend upgrade process with no direct impact to customer operations. This upgrade greatly improves the overall backup and restore efficiency. Below is an FAQ regarding the upcoming V1 to V2 migration plus links to additional documentation. What is the purpose of this update?Customers were asking for better control of operations with individual VMs, configuration of security settings for individual VMs, and other related VM improvements. VM V2 indexed client will enable those improvements for the customers.Please see the documentation for additional details on the V2 indexing feature. What is changing with this update?The Metallic team is migrating the indexes of V1 hypervisor clients on all Metallic rings to V2. This is a backend upgrade process with no direct impact to any c

We’re new to using Metallic for Salesforce backups/restores and running into an issue when trying to seed data to a Sandbox: Most of the data is seeded correctly, but records aren’t created with the correct record type. For example, all of our Account records are created with the same record type, even though the source data includes a mix of record types. The same thing occurs with Cases and other custom objects. Does anybody have any tips about how to resolve this? We’ve included the Record Type object in the seeding template but this doesn’t make a difference.

Hi,we backup teams with metallic. After a cyber attack we want to scan all attachments in teams. Is it possible to restore all attachments with metallic to scan them?RegardsDennis

We had an exchange online app running backups. the backup jobs looked fine. however the index status had fallen behind several weeks so when i went to a restore, i could not restore anything for the past four weeks. I had to create a ticket, they had to get somone on the backend to startup our index job. to catch up it took several days, during which i could not run a recent restore. is there a way to get a notification if an index starts to fall behind?

Hi I started a full backup of salesforce with metallic at 95% it got suspended with this error, can someone clarify what does this mean and how to get this fixed. Backup job has been suspended by user System. Reason:[].Source: cms01104c1az01, Process: JobManagerMaximum entity limit 300000 reached.Source: blp01104c1az01, Process: SF

I am setting up Exchage Online Metallic backups.. i see if i follow the express configuration there is no need to create a service acccount but the custom config requires that. Is there a reason the express config does not require that and do i need that created is i use express configuration. I tested and backups worked fine without it, also restores. Also same situaton for sharepoint online. Is the service account required for the express configuration?

Custom Aapp Authentication is required to be enabled at Tenant level in order for backups to run. Is this mandatory prereq or is there a workaround it?

Hello,I wanted to share feedback about recent reporting change called “New Self-Service Report Option: Provides simple report selection options that allow admins to subscribe to reports of interest.” Actually, it’s not an option, it forced all the user to use predefined report’s only where most basic “backup job summary report” is completely gone. Reports are totally out of control now and existing ones are non-editable.  Can you revert that change or at least make it truly optional?  

Good day, I am trying to find below setting on a company level on Metallic, as the owners are unable to set this. Privacy - Prevent admin access to your data Thank you