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SaaS (Metallic) Q&A

Get help with your As-a-Service deployments and workloads (formerly Metallic)

  • 257 Topics
  • 761 Replies
257 Topics
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Commvault Certified Expert
ShaneCommvault Certified Expert
asked in SaaS (Metallic) Q&A
Pending prune jobs/records

Hi All, Is it possible, in Metallic, to see how many records still need to be pruned in SIDBPrune.log or SIDBEngine.log? Thanks',

1205
Mike Struening
Vaulter
S
Commvault Certified Expert
ShaneCommvault Certified Expert
asked in SaaS (Metallic) Q&A
Reinstall existing agent without creating a second instance

Hi all, In Metallic is there a trick to reinstalling an agent on a server where Metallic was inadvertently uninstalled? When I try install locally it installs a second _2 instance, and I cannot Retire that instance because nobody in the Company seems to have permission to do so. And the Approvals page is empty.

1174
christopherlecky
Byte
S
Commvault Certified Expert
ShaneCommvault Certified Expert
asked in SaaS (Metallic) Q&A
Disable backup location for future backups

HI all, Metallic. When toggling “Disable backup location for future backups” in the mount path properties of an on-prem library, the settings seems to have no effect. If I return to or refresh the page the option is “un-toggled”. Anyone know how to prevent new backups from going to a particular mount path? Thanks,

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M
Vaulter
M
Bit
MikVikBit
asked in SaaS (Metallic) Q&A
MacOS Ventura

Edge Monitor does not work on MacOS Ventura. Updates expected any time soon?

1115
M
Vaulter
M
Bit
MMNZBit
asked in SaaS (Metallic) Q&A
List of all deleted mailboxes

Hi, Is there a way to create a full list of the mailboxes that have been backed up including deleted mailboxes? I can search for a deleted mailbox and can find it in the mailboxes but the default list shows only mailboxes with a status of Active. Thanks, Muhammad

931
M
Vaulter
Zack Brigman
Vaulter
Zack BrigmanVaulter
posted in SaaS (Metallic) Q&A
Product Release – Oct 11th, 2022

NEW features and enhancements are here! In this release, we're excited to announce a number of new Metallic innovations including our expanded support for OCI and Azure VMs. And for even more information on recent Metallic releases, join our Metallic Community Live Webinar on October 27th where our experts give a deep dive look into the latest enhancements to the Metallic platform. We hope to see you there! October 11, 2022 Release Recap: New Features Expanded OCI Support Plan Deletion Authorization Consistent Backups for Azure VM New Enhancements Server Plan Simplification Metallic Enhancements for Azure VMs Additional details regarding this release can be found on our release notes page.

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Bit
SojiBit
asked in SaaS (Metallic) Q&A
metallic backup gateway

whats the procedure to reinstall a mettallic backup gateway after a crash

1443
Mike Struening
Vaulter
J
Bit
JPSBit
asked in SaaS (Metallic) Q&A
Metallic and O365 backup flows documentation

Hi All, I’m trying to create a Visio to document how the backup flow from our O365 tenant to Metallic tenant/data stores. Only basic flow I found on the documentation is this one https://docs.metallic.io/metallic/120504_office_365.html Wondering if anyone has anything that have more details, showing the APIs involved, Enterprise Application on AAD, etc. Please point me in the right direction. Thanks

3423
Ryan Carr
Vaulter
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Bit
LorisBit
asked in SaaS (Metallic) Q&A
Search Box on Add (Azure AD) Group on Content Tab for Office 365 One Drive Backup

Hi to everyone I have some problems while search for Azure AD Groups into the Agg Group feature inside Content tab for One Drive Backup How it works? I have problems if i have group with whitespace on the name. IE: I have a Group with Name “Staff Q00125: Cloud Apps” If I write only “Staff” in the textbox the group in returned while writing “Staff Q” nothing is returned. How can search for groups with whitespace? There is any possibility to use wildcard characters? I.E. “* Q00*”? thanks for your help Best regards

393
Ryan Carr
Vaulter
Heath
Byte
HeathByte
asked in SaaS (Metallic) Q&A
Metallic Recovery Reserve cloud storage Vm Restore question

Hello everyone, I am trying to push the company I work for into retiring Tape Backups and get more into cloud storage. I am working with our Reps for pricing, but I do have one question that I know will come up to a degree. Currently we backup our VM’s over multiple tapes, The jobs do a few VM’s depending on what they do so one job may backup 7-10 VMs and span them over a tape or two. If we point these Aux to the Cloud instead of tape when I go to restore from the Metallic Recovery Reserve will Commvault need to download the entire “tape” of that backup or can it pick what it needs from that one file? Also if it does have to download everything where does that get stored while its restoring. The reason I ask is if I will need to redo my VM backups and just put them all on separate jobs. It may be a simple question but I figured I would ask here about it. Thank you for any info you can give.

4253
J
Vaulter
Zack Brigman
Vaulter
Zack BrigmanVaulter
posted in SaaS (Metallic) Q&A
Office 365 eDiscovery enhancements

We are excited to announce that OneDrive and SharePoint have been reintroduced to Metallic eDiscovery Edition, enabling Office 365 eDiscovery customers to search and export OneDrive and SharePoint datasets (in addition to Exchange). The reintroduction of these workloads joins other recent Metallic eDiscovery enhancements including our upgraded search function for faster query results, improved load balancing for continued stability, and new, streamlined UI. The following video provides additional information on these recent enhancements. If interested in enabling OneDrive and SharePoint within your existing Office 365 eDiscovery environment, please contact support@metallic.io .

2032
Damian Andre
Vaulter
Michael Woodward
Commvault Certified Expert
Michael WoodwardCommvault Certified Expert
asked in SaaS (Metallic) Q&A
Metallic Azure AD SAML

Hi everyone, I’m looking to setup SAML for a customer using Azure AD as the identity provider.I’ve set it up in my lab (Metallic Subscription plus Azure AD), the default mapping of users works to a role that’s specified General Tab of the Identity Server. Is there a way to have Azure AD detect the group membership and apply it to a Metallic User Group? I’ve Tested based on what I understand the documentation to be, but I’m probably missing something fairly fundamental. Do I have to set a custom SAML attribute to map the groups through or is there another way? Thanks in advance.

111616
Michael Woodward
Commvault Certified Expert
T
techyogi
asked in SaaS (Metallic) Q&A
If AD admin recreates a deleted account with same name then will the existing backups be overwritten?

i have following scenario. There was a user XYZ whose regular backup was taken and now he left company we delete his account from AD. So, as per infinite retention Policy , his data should remain in metallic forever? am i right? Now, if AD admin recreates his account with same name then will his existing backups be overwritten? Is there any way to get that data back?

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Jos Meijer
Commvault Certified Expert
N
Byte
ncampbellByte
posted in SaaS (Metallic) Q&A
Metallic Delete/Restore Authorization

My organization is considering enabling the Delete and Restore Authorization features in Security IQ. This will constitute a big change in our restore process because of how rapid our customers tend to want their restores completed, and requiring secondary authorization will slow down our process quite a bit, especially in the case that those authorized are either on PTO or otherwise unable to approve restores. I was wondering what methods the community uses to prevent slower service when it comes to restores that require secondary authorization? I’d like to hear how other organizations might prevent slow/loss of service when needing multiple users to be online in order to perform restore requests so maybe we can improve our process.

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L
Byte
A
Bit
AuRiSmithBit
asked in SaaS (Metallic) Q&A
On-Premises MA to Metallic Storage (via Express Route)

Hi All. We are looking to configure a secondary copy from on-premises into Metallic storage. We’ve had storage provisioned by Metallic and this storage has been added into CommServe successfully and is showing as Ready. Now, to avoid impact to our Internet connections, we are will be using a different WAN connection, and have a supportive network design established to carry the data across our secure WAN and eventually ingress into Metallic via an Express Route. I am aware of this article https://documentation.commvault.com/v11/essential/145407_configuring_azure_expressroute_and_private_link.html which has helped us understand what is required to permit connectivity from our Azure virtual network across to Metallic. The query I do have however is: After the cloud storage is added as a Library and assigned to Media Agents - I see there isn’t really any further configurables to ensure data is written actually honours the network path/routing we desire it to take. I would have expected a

4473
Mohit Kshirsagar
Vaulter
M
Bit
miguellopezjshBit
asked in SaaS (Metallic) Q&A
Add Cloud storage - Media agent - No data available

Hi When adding a new Cloud Storage, metallic keeps asking me for a Media Agent. I have 2 cloud storage already configured in different AZURE regions (EastUS and WestUS), and i need to create a new one in UK. We are sending backups directly to Storage Accounts in azure, with out mediaagents o gateway servers.

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A
Bit
R
Byte
Robert OuzenByte
asked in SaaS (Metallic) Q&A
npsp__Rollup__mdt object in Salesforce in Metallic

Got this error InvalidBatch : Failed to process query: UNKNOWN_EXCEPTION: An unexpected error occurred. Please include this ErrorId if you contact support: 1788310944-129049 (848646109) Any ideas how to fix ? I don’t want to exclude Regards Robert

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Mike Struening
Vaulter
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Bit
Gary BimsonBit
asked in SaaS (Metallic) Q&A
Deleted email

A user may have deleted emails, but I do not have specific time as to when. Is there a way to see the mailbox size for each day it was backed up?

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S
Vaulter
Ken_H
Byte
Ken_HByte
asked in SaaS (Metallic) Q&A
How to free up space in Metallic cloud storage

My CommVault Metallic cloud storage hit 100% full. I’ve deleted several months worth of backups and have run the data aging process multiple times but it still reports as 100% full. What’s the trick to freeing up space on Metallic cloud storage? Ken

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Ken_H
Byte
A
Byte
Aishwarya UpadhyeByte
asked in SaaS (Metallic) Q&A
Metallic CV kubernetes -Backup

Hi Team , I am trying to explore and backup Kubernetes - I wanted to backup the cluster which sits on Azure. Using the second Way - Azure AKS -Direct backup to cloud storage. I have a few questions - What are VS Credentials? Where is this access node sitting? How do we resolve this issue? Following is the SC attached :

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A
Byte
J
Vaulter
JDizVaulter
asked in SaaS (Metallic) Q&A
What value do I use for this link to setup additional Azure Apps?

I am trying to follow the instruction from the Metallic Documentation, Register the Azure App for Teams in the Azure Portal (metallic.io) On Step 7, what value do I key in? Command_Center_name.domainname.com?

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J
Vaulter
S
Bit
singhalyogiBit
asked in SaaS (Metallic) Q&A
asbuilt Guide for metallic

Is there any options to get asbuilt guide for metallic? I am in middle of KT from ex backup admin and i am not sure if he has all things documented . so , is there any way to generate as built guide like we do in CommCell console? or any report which would show , what is configured, how its configured

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K
Vaulter
S
Commvault Certified Expert
ShaneCommvault Certified Expert
posted in SaaS (Metallic) Q&A
Media Agents automatically updated to 11.2801.22 and VMWare jobs fail

Is there a way to prevent these automatic updates to the Media Agents from running? Version 11.2801.22 breaks VMware backups and I have to keep manually reverting to 11.2801.11. Very frustrating!

13726
Onno van den Berg
Commvault Certified Expert
Ryan Carr
Vaulter
Ryan CarrVaulter
posted in SaaS (Metallic) Q&A
Metallic Reporting | Backup job summary

What is the Backup job summary report? Why should I use this report? Where can I find the report? What can it do? What is the Backup job summary report? The Backup Job Summary Report displays information about backup jobs that ran during a specific period of time. Why should I use this report? This report is a very powerful tool for admins to review the status of their jobs. Users can capture trends or reasons for job failures. Frequently checking this report will help make sure your company’s SLA is being reached. Where can I find the report? From the main panel select Advanced View in the next pane select Reports then navigate to the Monitoring section and select Backup job Summary What can it do? The default pane will show you the job summary of all jobs run from a 24 hour period. It will show what was successful, failed. It shows the app type and the throughput of your backups. you can select parts of the pie chart to filter to a more granular level or can create a specific filter

2361
Mike Struening
Vaulter
N
Byte
ncampbellByte
asked in SaaS (Metallic) Q&A
How is MS Teams data backed up in relation to other O365 products?

We recently began onboarding our Office 365 products to being backed up in Metallic. As I understand, Teams data is stored in SharePoint (Team Files), OneDrive (one-on-one group chat files), and Exchange (hidden folders associated with the chats/teams/channels). I would like to know, is Metallic uniquely storing this data separate from the other Office 365 products, or is it pointing to the data in the other products? So if we loose the data from a team, could it be reconstituted from the data that Metallic backs up from the other products, without having to specifically backup a that team? Obviously it would probably be much easier to simply restore the team itself rather than rebuilding the team from data, I am just curious if this is something that is possible.

2262
Ronnie Kaftal
Vaulter
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