Skip to main content
commvault.com commvault.com

SaaS (Metallic) Q&A

Get help with your As-a-Service deployments and workloads (formerly Metallic)

  • 250 Topics
  • 727 Replies
250 Topics
J
Bit
JPSBit
asked in SaaS (Metallic) Q&A
Metallic and O365 backup flows documentation

Hi All, I’m trying to create a Visio to document how the backup flow from our O365 tenant to Metallic tenant/data stores. Only basic flow I found on the documentation is this one https://docs.metallic.io/metallic/120504_office_365.html Wondering if anyone has anything that have more details, showing the APIs involved, Enterprise Application on AAD, etc. Please point me in the right direction. Thanks

3283
Ryan Carr
Vaulter
L
Bit
LorisBit
asked in SaaS (Metallic) Q&A
Search Box on Add (Azure AD) Group on Content Tab for Office 365 One Drive Backup

Hi to everyone I have some problems while search for Azure AD Groups into the Agg Group feature inside Content tab for One Drive Backup How it works? I have problems if i have group with whitespace on the name. IE: I have a Group with Name “Staff Q00125: Cloud Apps” If I write only “Staff” in the textbox the group in returned while writing “Staff Q” nothing is returned. How can search for groups with whitespace? There is any possibility to use wildcard characters? I.E. “* Q00*”? thanks for your help Best regards

383
Ryan Carr
Vaulter
Heath
Byte
HeathByte
asked in SaaS (Metallic) Q&A
Metallic Recovery Reserve cloud storage Vm Restore question

Hello everyone, I am trying to push the company I work for into retiring Tape Backups and get more into cloud storage. I am working with our Reps for pricing, but I do have one question that I know will come up to a degree. Currently we backup our VM’s over multiple tapes, The jobs do a few VM’s depending on what they do so one job may backup 7-10 VMs and span them over a tape or two. If we point these Aux to the Cloud instead of tape when I go to restore from the Metallic Recovery Reserve will Commvault need to download the entire “tape” of that backup or can it pick what it needs from that one file? Also if it does have to download everything where does that get stored while its restoring. The reason I ask is if I will need to redo my VM backups and just put them all on separate jobs. It may be a simple question but I figured I would ask here about it. Thank you for any info you can give.

4253
J
Vaulter
Zack Brigman
Vaulter
Zack BrigmanVaulter
posted in SaaS (Metallic) Q&A
Office 365 eDiscovery enhancements

We are excited to announce that OneDrive and SharePoint have been reintroduced to Metallic eDiscovery Edition, enabling Office 365 eDiscovery customers to search and export OneDrive and SharePoint datasets (in addition to Exchange). The reintroduction of these workloads joins other recent Metallic eDiscovery enhancements including our upgraded search function for faster query results, improved load balancing for continued stability, and new, streamlined UI. The following video provides additional information on these recent enhancements. If interested in enabling OneDrive and SharePoint within your existing Office 365 eDiscovery environment, please contact support@metallic.io .

2002
Damian Andre
Vaulter
Michael Woodward
Commvault Certified Expert
Michael WoodwardCommvault Certified Expert
asked in SaaS (Metallic) Q&A
Metallic Azure AD SAML

Hi everyone, I’m looking to setup SAML for a customer using Azure AD as the identity provider.I’ve set it up in my lab (Metallic Subscription plus Azure AD), the default mapping of users works to a role that’s specified General Tab of the Identity Server. Is there a way to have Azure AD detect the group membership and apply it to a Metallic User Group? I’ve Tested based on what I understand the documentation to be, but I’m probably missing something fairly fundamental. Do I have to set a custom SAML attribute to map the groups through or is there another way? Thanks in advance.

109816
Michael Woodward
Commvault Certified Expert
T
techyogi
asked in SaaS (Metallic) Q&A
If AD admin recreates a deleted account with same name then will the existing backups be overwritten?

i have following scenario. There was a user XYZ whose regular backup was taken and now he left company we delete his account from AD. So, as per infinite retention Policy , his data should remain in metallic forever? am i right? Now, if AD admin recreates his account with same name then will his existing backups be overwritten? Is there any way to get that data back?

854
Jos Meijer
Commvault Certified Expert
N
Byte
ncampbellByte
posted in SaaS (Metallic) Q&A
Metallic Delete/Restore Authorization

My organization is considering enabling the Delete and Restore Authorization features in Security IQ. This will constitute a big change in our restore process because of how rapid our customers tend to want their restores completed, and requiring secondary authorization will slow down our process quite a bit, especially in the case that those authorized are either on PTO or otherwise unable to approve restores. I was wondering what methods the community uses to prevent slower service when it comes to restores that require secondary authorization? I’d like to hear how other organizations might prevent slow/loss of service when needing multiple users to be online in order to perform restore requests so maybe we can improve our process.

7931
L
Byte
A
Bit
AuRiSmithBit
asked in SaaS (Metallic) Q&A
On-Premises MA to Metallic Storage (via Express Route)

Hi All. We are looking to configure a secondary copy from on-premises into Metallic storage. We’ve had storage provisioned by Metallic and this storage has been added into CommServe successfully and is showing as Ready. Now, to avoid impact to our Internet connections, we are will be using a different WAN connection, and have a supportive network design established to carry the data across our secure WAN and eventually ingress into Metallic via an Express Route. I am aware of this article https://documentation.commvault.com/v11/essential/145407_configuring_azure_expressroute_and_private_link.html which has helped us understand what is required to permit connectivity from our Azure virtual network across to Metallic. The query I do have however is: After the cloud storage is added as a Library and assigned to Media Agents - I see there isn’t really any further configurables to ensure data is written actually honours the network path/routing we desire it to take. I would have expected a

4453
Mohit Kshirsagar
Vaulter
M
Bit
miguellopezjshBit
asked in SaaS (Metallic) Q&A
Add Cloud storage - Media agent - No data available

Hi When adding a new Cloud Storage, metallic keeps asking me for a Media Agent. I have 2 cloud storage already configured in different AZURE regions (EastUS and WestUS), and i need to create a new one in UK. We are sending backups directly to Storage Accounts in azure, with out mediaagents o gateway servers.

2232
A
Bit
R
Byte
Robert OuzenByte
asked in SaaS (Metallic) Q&A
npsp__Rollup__mdt object in Salesforce in Metallic

Got this error InvalidBatch : Failed to process query: UNKNOWN_EXCEPTION: An unexpected error occurred. Please include this ErrorId if you contact support: 1788310944-129049 (848646109) Any ideas how to fix ? I don’t want to exclude Regards Robert

373
Mike Struening
Vaulter
G
Bit
Gary BimsonBit
asked in SaaS (Metallic) Q&A
Deleted email

A user may have deleted emails, but I do not have specific time as to when. Is there a way to see the mailbox size for each day it was backed up?

261
S
Vaulter
Ken_H
Byte
Ken_HByte
asked in SaaS (Metallic) Q&A
How to free up space in Metallic cloud storage

My CommVault Metallic cloud storage hit 100% full. I’ve deleted several months worth of backups and have run the data aging process multiple times but it still reports as 100% full. What’s the trick to freeing up space on Metallic cloud storage? Ken

127810
Ken_H
Byte
A
Byte
Aishwarya UpadhyeByte
asked in SaaS (Metallic) Q&A
Metallic CV kubernetes -Backup

Hi Team , I am trying to explore and backup Kubernetes - I wanted to backup the cluster which sits on Azure. Using the second Way - Azure AKS -Direct backup to cloud storage. I have a few questions - What are VS Credentials? Where is this access node sitting? How do we resolve this issue? Following is the SC attached :

844
A
Byte
J
Vaulter
JDizVaulter
asked in SaaS (Metallic) Q&A
What value do I use for this link to setup additional Azure Apps?

I am trying to follow the instruction from the Metallic Documentation, Register the Azure App for Teams in the Azure Portal (metallic.io) On Step 7, what value do I key in? Command_Center_name.domainname.com?

462
J
Vaulter
S
Bit
singhalyogiBit
asked in SaaS (Metallic) Q&A
asbuilt Guide for metallic

Is there any options to get asbuilt guide for metallic? I am in middle of KT from ex backup admin and i am not sure if he has all things documented . so , is there any way to generate as built guide like we do in CommCell console? or any report which would show , what is configured, how its configured

956
K
Vaulter
S
Commvault Certified Expert
ShaneCommvault Certified Expert
posted in SaaS (Metallic) Q&A
Media Agents automatically updated to 11.2801.22 and VMWare jobs fail

Is there a way to prevent these automatic updates to the Media Agents from running? Version 11.2801.22 breaks VMware backups and I have to keep manually reverting to 11.2801.11. Very frustrating!

13626
Onno van den Berg
Commvault Certified Expert
Ryan Carr
Vaulter
Ryan CarrVaulter
posted in SaaS (Metallic) Q&A
Metallic Reporting | Backup job summary

What is the Backup job summary report? Why should I use this report? Where can I find the report? What can it do? What is the Backup job summary report? The Backup Job Summary Report displays information about backup jobs that ran during a specific period of time. Why should I use this report? This report is a very powerful tool for admins to review the status of their jobs. Users can capture trends or reasons for job failures. Frequently checking this report will help make sure your company’s SLA is being reached. Where can I find the report? From the main panel select Advanced View in the next pane select Reports then navigate to the Monitoring section and select Backup job Summary What can it do? The default pane will show you the job summary of all jobs run from a 24 hour period. It will show what was successful, failed. It shows the app type and the throughput of your backups. you can select parts of the pie chart to filter to a more granular level or can create a specific filter

2301
Mike Struening
Vaulter
N
Byte
ncampbellByte
asked in SaaS (Metallic) Q&A
How is MS Teams data backed up in relation to other O365 products?

We recently began onboarding our Office 365 products to being backed up in Metallic. As I understand, Teams data is stored in SharePoint (Team Files), OneDrive (one-on-one group chat files), and Exchange (hidden folders associated with the chats/teams/channels). I would like to know, is Metallic uniquely storing this data separate from the other Office 365 products, or is it pointing to the data in the other products? So if we loose the data from a team, could it be reconstituted from the data that Metallic backs up from the other products, without having to specifically backup a that team? Obviously it would probably be much easier to simply restore the team itself rather than rebuilding the team from data, I am just curious if this is something that is possible.

2192
Ronnie Kaftal
Vaulter
A
Byte
AjuByte
asked in SaaS (Metallic) Q&A
Endpoint backup plan and RPO

Hi On endpoint backup plan there is option “RPO” under backup frequency is every 4 hrs. this every 4 hrs. is full backup, incremental or differential, and is there any way we can confirm the backup running every 4 hrs. is full, incr. or diff. Thanks

2164
Onno van den Berg
Commvault Certified Expert
S
Bit
StoteamBit
asked in SaaS (Metallic) Q&A
Metallic "Collection is not yet created for this subclient. Check if playback succeded."

This is regarding Exchange Online backup. We are trying to restore mails form mailbox but it seems not able to mount the backup file. We do not have any error regarding backups (archive). We are not sure to understand “Check if playback succeded.” does it mean mouting the backup file and read it (scan)? we are supposed to have a job for restore but it seems, we are not even starting to mount the backup file We have job history regarding backups (it did backup) but backup size is 0. Something happen during the selection? Where it’s coming from? Someone can help? Thanks ST

2971
Ryan Carr
Vaulter
G
Bit
gfcBit
asked in SaaS (Metallic) Q&A
Custom Schedule on Metallic for O365 Jobs

Hi everyone, We would like to know on detail if it’s possible to assign a custom Schedule (or Job Start Time) for O365 Backups on Exchange, SPO, OneDrive and MSTeams Backup Jobs using Metallic for O365. As per documentation says on Exchange Online App we understand that is not possible (even on the option of Job Start Time appears). The documentation says the following for Exchange Online “Backups run according to the schedule and settings that are specified in the server plan, which the Metallic software automatically assigns to the each Office 365 app based on the region. Backups run automatically every 8 hours. If a backup is already running, then the 8-hour-interval backup is skipped. The 8-hour intervals ensure complete protection for your data if the data size is smaller because of incremental backups.” https://docs.metallic.io/metallic/122670_exchange_online.html Regarding the SPOnline, MSTeams and OneDrive apss the documentation doesn’t point that the backup schedule is automat

6943
G
Bit
jbkriegel
Bit
jbkriegelBit
asked in SaaS (Metallic) Q&A
MCSS + Dedupe question

To leverage MCSS we need to select a MA on premise and then send it to Azure. If you wish to leverage dedupe which is turned on by default the DDB will need to reside on the MA on premise correct? Also the MCSS/Azure is Cool Storage, correct? Any guidance would be appreciated. Thank you. Joe

801
G
Vaulter
R
Vaulter
RamkumarVaulter
asked in SaaS (Metallic) Q&A
Metallic - Cross-Hypervisor restore from VMware to Azure

I have to perform VM machine restore from VMware Hypervisor to Azure resource manager. I was gone through below documentation and need some clarification on this. https://docs.metallic.io/metallic/137982_azure_considerations.html Considerations for converting VMware to Azure VM. Below tasks must be done before starting a source VM backup. Install Hyper-V drivers (hv_vmbus hv_netvsc hv_storvsc) on the source VM - As it’s mentioned Hyper-V drivers, So, will this only needs to be installed if source is Hyper-V VM or is it applicable for VMware VM as well? Run the following command to modify the boot image: (sudo dracut -f -v -N) - what is the actual impact of modifying boot image and will this cause anything for source VM? Considering the source VM OS is Red-Hat Linux - Is above two tasks are enough to start with source VM Backup or is there any additional settings needs to be changed/taken care before start with source VM Backup.

1331
Mohit Kshirsagar
Vaulter
A
Byte
AjuByte
asked in SaaS (Metallic) Q&A
retired endpoint client

Hi We have make by mistake retire one of endpoint client notebook, now we have option listed are deactive or delete, can we again configured for backup. without delete and reinstalled software Thanks

1521
Mohammed Shereef P
Vaulter
A
Byte
AjuByte
asked in SaaS (Metallic) Q&A
First time configure metallic endpoint backup

Hi We are going to purchase endpoint backup solution from metallic, we want to know how to configured backup policies and define backup storage, this is installation and configuration from scratch. Is there any document to configure Metallica tenant, endpoint backup policies etc. Thanks

4626
Onno van den Berg
Commvault Certified Expert
description of image

Popular tags

Badge winners

  • Topic Starter 1
    Jeff Shas earned the badge Topic Starter 1
  • Topic Starter 1
    nadavvhas earned the badge Topic Starter 1
  • Topic Starter 1
    rduartehas earned the badge Topic Starter 1
  • Contributor 5
    cmvt_userhas earned the badge Contributor 5
  • Contributor 1
    DELELhas earned the badge Contributor 1
Show all badges
Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings