Self-Hosted Q&A

Looking for some advice.Have upgraded Commvault from V11.24 to v11.28.   I have notice that majority of the backup jobs are stuck in the waiting state.Just checking out if someone had a similar issue.  The streams appear to be fine.  What is weird is per policy only 1 or 2 jobs are running out of a 100.This is a bit odd considering that this is backup to disk.  Have the following settings in place in all of the Media Agents/Storage policy1. Optimize for concurrent lan backup2. Device streams set to more than 100 per Media Agent ( some are even 200)3. The jobs running are only using 1 or 2 streams.Have tried to suspend aux copy to see if some of the jobs can run but still the same.The SQL backend for Commvault is SQL server 2019 with Windows 2022 as the OS.Running out of ideas. Any help is appreciated..

Hi,I have been using some custom ondemand backupsets for about a year to essentially spool (if that’s the correct term) content from some NFS paths to tape. Each backupset has one subclient, one directive obviously, and one content file which each day is updated to contain 2 directories. What I can’t seem to find is how the number of readers is set or limited. Did readers disappear and replaced by the folder level multithreading? If so, then I think I can figure it out. Basically my read on this is (historically) each path in a content file was “a stream” but in 11.36 the notes seem to imply each content file is a stream, either way, IMO with my configuration the job should be limited to 1 stream - Can a vaulter confirm? If this is the case then why do I see 4 streams for that “job” which should be technically limited to 2? Does the number of Network Agents factor in along with the Number of threads? I just don’t see where this is explained.thanks!

Hello,I have a VMware vSAN cluster. I configure a few VSA servers.While I’m trying to start a backup, I get this error message on every VM:[Object policy is not compatible with datastore space efficiency policy configured on the duster Snapshot creation attempt took [00:01]] Please check the virtual machine snapshot tree.Object policy is not compatible with datastore space efficiency policy configured on the duster Snapshot creation attempt took [00:01]] Please check the virtual machine snapshot tree.ks. [Object policy is not compatible with datastore space efficiency policy configured on the duster Snapshot creation attempt took [00:01]] Please check the virtual machine snapshot tree.[Object policy is not compatible with datastore space efficiency policy configured on the duster Snapshot creation attempt took [00:02]] Please check the virtual machine snapshot tree.[Object policy is not compatible with datastore space efficiency policy configured on the duster Snapshot creation attempt

Hi, I am using Threatscan and my daily Threat Analysis job scan’s my three policy copies Primary to disk AUX to disk AUX to tape is there a way for this job to only scan the first copy ? when it gets to the tape copy its looking for tapes that have been removed from the library.  on version 11.40

Hi Commvault CommunityI am performing backups of a NetApp cluster. This backup consists of two logical partitions (called "vserver", in case you are familiar with NetApp) and each of these partitions is domain-joined offering CIFS/SMB file services. The content of these servers are thousands of files, but we could say that their size ranges from medium to large.The backups for these two servers are performed using the NAS Files agent — we are not using NDMP. Most importantly, the backups are written directly to a tape library. Each server’s backup goes to its own LTO9 drive, always as a full backup — we do not use incremental backups.Over the past few months, we have noticed a drop in backup performance. No infrastructure changes have been made; the only change was updating the Commvault maintenance release.Here is a comparison of backups for the same server on different dates. Both servers have essentially the same data, but in the May backup, we can see a latency increase, which caus

Hi Team, I have 6284 file servers. When I try to export Protect-->File Servers list as csv/xlsx the row count always 5000. Is there a limitation ? How can I change to max ? Best Regards.

How can we finetune the the file activity of the the threat indicators on individual servers.We have some servers in our environment that triggers on specific occasions, as false positives.One instance is SCCM servers, which triggers when updates are modified and prepared.Another is a large fileserver that has some batchjob running at intervals modifying large amount of files. Could turn them off, but would like to check if I’m able to finetune this to get less false positives. I see there is additional settings to exclude paths, Enable I/O detection patterns and training dataset size.The two last ones I cannot find any clear documentation on what they do. Maybe someone has some more information?

We have RedHat Linux 10 version installed on physical server and connected to SAS attached storage. We are planning to make this as Linux media server with DDB. Could anyone help with the commands in an order required for the entire configuration like Enable Multipathing, Scan all LUNs, Assign proper device..etc basically end to end setup.

When you connect to a local account, the console is connected normally, but when you connect to an AD account, the console's row occurs.

If you connect to a local account, Commserve will connect normally, but if you connect to an AD account, a row will occur

A row occurs when you connect to an AD account

Hi, we have to move our current commvault (live sync) env to another domain and new ipaddresses.We have 2 locations with each 3 backup servers and each 1 commcell console.What is the best way to do this?remove all the backup and comcell servers from AD, change ipaddresse and add them to the new domain? How about the license, this is connected to the ipaddresse? Do I have to change some settings in the comcell console like name management? any other things to think about……..

If you log in to Commcell after accessing your local account, it will connect well. However, if you log in to Commcell after accessing your AD account, the line is stuck in the pop-up window.

Hi Community,I’m experiencing a strange behavior from my CommServe.When running Check Readiness on some clients, the first attempt (and sometimes the second) shows the status as Disconnected. However, after trying 3 or more times, it finally changes to Ready. Network connectivity is stable with no significant latency. The issue occurs with multiple clients, not just one. Once the client is marked as Ready, backups run without issues. Has anyone encountered this behavior before?I appreciate any guidance or similar experiences.

Can’t download 11.36.65 using console or command center. Powershell does reach downloadcenter.commvault.com on 443 from the Commcell. T1 support says the site is down, but no outage is reported on CV anywhere that I see. Can anyone confirm the outage? If so, when will it be back up?

Hello,, Do you still need a global account for Teams backups? And every time a new Team group is created, the global account is added to the group. Is this still necessary? If not, how do I disable it? Currently we are on CV 11.36.60 Thank you

Hello All,Our Openshift admins want from than us to exclude all PVC in OpenShift. Is there a way to exclude PVC as more dynamic approach ?

Hi Commvault Community,I'm working with Commvault Threat Scan and need help verifying if the daily Avira signature updates are occurring successfully. According to the documentation (https://documentation.commvault.com/2024e/expert/commvault_threat_scan_requirements.html), updates should happen automatically every 24 hours via an outbound connection to https://oem.avira-update.com/update on port 443.However, I reviewed updateinfo.log and found nothing related to Avira (no success messages, errors, or timestamps).Is there a specific log file, command, or Command Center view to reliably check the last successful Avira update and current signature version? Or a way to force a manual update and log it verbosely?Best regards,Nikos

Hi,our tape library has a defect and i must change to another one.I have changed it in our storage policy: Is this enough or do I have to consider anything else?RegardsDennis

Setting up a separate web server aside from the Commserver and doesnt seem to work.    Command center is not showing all the data from the dash board   Can see error from Web server logs for the dedicated web server WebServer.log15756 9     08/16 15:33:41 ### _+_PublicSharingUser_ UserInfoForLogin - Failed to get user info from mongodb cache. message : Invalid User Details., errorCode : 11215756 9     08/16 15:33:41 ### _+_PublicSharingUser_ UserInfoForLogin - Failed to get user info from mongodb cache. message : Invalid User Details., errorCode : 11215756 9     08/16 15:33:41 ### _+_PublicSharingUser_ PopulateProviderInformationInLoginResponse - Failed to Get Provider Information For User. message : Invalid User Details., errorCode : 11215756 43    08/16 15:33:42 ### _+_PublicSharingUser_ UserInfoForLogin - Failed to get user info from mongodb cache. message : Invalid User Details., errorCode : 11215756 43    08/16 15:33:42 ### _+_PublicSharingUser_ UserInfoForLogin - Failed to get us

Hello, After each linux update i am seeing this msg belove, what is this exacly and can i store it on /opt/hds location instead at etckeeper?? 39 files changed, 130 insertions(+), 23 deletions(-) delete mode 100644 CommVaultRegistryBackups/Instance001/20250121082400.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250128033422.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250128042923.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250128052422.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250128061923.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250128071422.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250128085924.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250128095423.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250129025925.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250129030925.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250129

Hello all,I have a virtual environment on VMware that I back up with Commvault. The first copy is stored on local storage, and the second copy is made to Azure Archive Blob combined with the Cool tier. For both copies, I have deduplication enabled. I have a question about the restore process when deduplication is enabled: will the restore process recall/rehydrate all data related to the deduplication database, or only the data related to the specific job I need to restore?I have been looking for information in the community but could not find anything regarding deduplication enabled for the Archive tier.Thank you in advance.

Hi Expert Team, We are getting below Vulnerability for Nexus scan on AzureHCI nodes where VSA proxies are installed.These VSA nodes are used only for HCI VM backups not VMWare.We have earlier raised one case 240809-322, but it was specific to VMware. Now the question is how these plugins loaded when we are not doing VMware backups using this proxy.Can it be deleted manually? If deleted will it have any impact on HCI VM backups?    Plugin Name:  SQLite < 3.50.2 Memory Corruption libcurl 7.9.1 < 8.4.0 Cookie Injection libcurl 7.69 < 8.4.0 Heap Buffer Overflow libcurl 7.32.0 < 8.9.1 DoS (CVE-2024-7264)  Plugin Output:   Path              : C:\Program Files\Commvault\ContentStore\Base\VMWARE\VDDK\VDDK801\bin\libcurl.dll  Installed version : 7.84.0.0  Fixed version     : 8.9.1  Path              : C:\Program Files\Commvault\ContentStore\Base\VMWARE\VDDK\VDDK800\bin\libcurl.dll  Installed version : 7.82.0.0  Fixed version     : 8.9.1 Plugin Output:   Pa

Is anyone else using Azure Blob discovery in Commvault? Specifically under Protect → Object Storage → Object Storage Groups?I’ve defined several Object Storage Groups to automatically detect new Azure Storage accounts. Discovery itself works—new accounts are picked up as expected. However, I’m running into issues with excluding certain accounts from backup. 🚫 Exclusion Logic ChallengesIn one subscription, we have Storage accounts that should not be backed up. We’ve applied a tag to those accounts and created a rule in the Object Storage Group to exclude them. But it doesn’t work.From what I can tell, the rule behaves like an inclusion filter, not a traditional exclusion filter. That means I have to define what should be backed up, rather than what shouldn’t. This is problematic:There’s no support for wildcards. It’s difficult to write a rule that includes “everything except these few tagged accounts.” ⏰ Discovery Timing FlawAnother issue: the Azure Blob discovery job runs daily at 10:

Dear Community, We are Planning to deploy Data Isolation / Air Gap ( Primary is in On Prem ) for a secondary site in on Prem. Logically isolation DC is my 3rd Site and sending the secondary copy from DC1, DC2 to my DC3( isolation site).We are Planning to enable the AIRGAP between my Primary Site and new DC. I have found one article from Commvault ( attaching here ) Please let me know if any additional information and share us the best practices and use cases if any for such configurations.