Self-Hosted Q&A

Kindly note that we tried to use the archiving function in CommVault and the archiving didn`t work properly, need assistance to archive some files 

We are preparing to phase out our NetApp FAS3220 storage and migrating data to other platforms. Currently, we have three LUNs created on the same NetApp volume. These three LUNs are connected to a Windows cluster server and presented as drives D:, E:, and F:. I created an IntelliSnap backup job on the cluster client with block-level backup enabled and included all three drives (D/E/F) in the same backup set. I also configured a proxy computer (same OS version as the file server) for backup copy operations. When running the backup job, the process hangs at the file scan stage: One snapshot is created successfully at the NetApp volume level. Three snapshots with the same prefix (volume snapshot label) are shown as mounted to the proxy in netapp. On the proxy, only two drives appear, and the job remains stuck for more than 6 hours. Troubleshooting Performed: Tested with SnapTest: creating and mounting a snapshot for a single LUN/drive works without issues. When attempting snapshots for al

Hello,Do you know if it is possible to have the same information “Distribution By estimated media size”  but 1 month ago. I want to check the growth per Agent type on a specific library Thanks

Hello everyone,My customer had a question we can’t seem to find the answer for. We’re wondering if we can have different retentions for active users deleted items and for users that are deleted/disabled in EntreID. As far as I can find Commvault doesn’t see a difference between deleted items and deleted users.  Or has someone found a “Work around” for this?

Hi.A Hyper-V cluster was upgraded from 2016 to 2019 by removing a single host at a time, then reinstalling the server with Windows Server 2019, and joining it to the cluster again. This process was followed with all hosts, one at a time. When all hosts were reinstalled with 2019 and rejoined to the cluster the functional level of the cluster was upgraded to 2019. Job error:Device not found : [getVolumeInfo failed: Unable to get the volume/device information corresponding to mount point []. Error:[Failed to get extents for GUID:[\\?\Volume{fee5e662-9548-44e6-817a-8927aac20033}] Error:[The device is not connected. ]] (MM.60604)]<br/>Source: prihpv03ap, Process: vsbkp I used Powershell to verify that the GUID above still matches the disk presented on the host and the Mount Path C:\ClusterStorage\XXXXX.When I present a new SAN disk to the cluster and configure it as a CSV the IntelliSnap backup completes successfully.Is there some sort of disk identifier that remains on the disk that

We have ran into this more than once with  on-prem 11.36 whereby either a synth or full runs for an org. While the jobs exist prior to the full, the objects cannot be seen, downloaded, or restored.So the question is - does the cloud version work differently?Then - if not, is it a limitation in Sf or “the SaaS world in general?”?If fulls are unavoidable but you lose every aspect of jobs prior, then what? I see nothing in the best practices about this.thanks

After setting up livesync for the CS’s, someone inadvertently set a plan for the “empty” default SC which is auto created when that new primary SQL client is created. Since the plan cannot be deselected from the default SC nor can the schedule be disabled obviously, the thing fails every day and if we disable the activity on it that also is flagged for various checks, so, it’s rather annoying. How can we forceably detach a plan from it and keep it silent with no SP assigned to it like it should be?thanks

We're asking our DevOps community pros to take a quick 5-minute survey about team structure, current tools, and pain points. Your feedback will help us better understand your needs and guide improvements to our products and resources for DevOps. Click here for the survey You can also find background on our recent launch here: Thanks for your input!

Hi Team,We have had LiveSync in operation for some time, but have only been testing it with TEST failovers, not production.We are now ready to move to a full, PRODUCTION failover, but to make sure it goes as smoothly as possible, I thought i would run this past the community.Apart from the Commvault docco that we will be following:-https://documentation.commvault.com/2024e/expert/planned_failovers.htmlIs there anything else that we need to be aware of?We are on SP36.We would be looking to leave the failover in place for a few hours, so we are hoping this process is now mature enough to not cause us problems.  But if you had problems with it, it would be good to hear what happened.Thanks 

In 11.32 I see commvault has API collection, from where we can fork it. Where can I find Commvault REST API collection link to import in Postman for 11.36? I did not understand deprecation notice.If I have to import the collection to postman how I can do it in new versions? ReplacementThe Postman support feature is no longer available to visualize and interact with the latest Commvault RESTful APIs. As an alternative, the Commvault API website lists the Commvault APIs that you can interact with.https://documentation.commvault.com/2024e/expert/deprecation_notice_for_postman_support.html

Hi Team, We have a MySQL InnoDB Cluster consisting of three nodes. I'm using Commvault 11.36.69.Is MySQL InnoDB Cluster supported? I couldn't find any documentation. Do I need to configure the InnoDB cluster especially?

Hello,In order to recover space, some days ago I deleted all jobs from one Storage Policy Copy, but I don’t see the data has been deleted from the local disk library, and when I check the forecast report there are no pending deletions.I have run a DDB Space reclaim job with Clean Orphan Data selected, I have waited a day before rechecking again, but there are no changes.Any ideas on how I can reclaim and recover this space?(Or if it is a matter of time, how long should I wait? Could I check the delection process status?)  Thanks in advance.

I have downloaded the required driver files using the command  .\CVInstallGCPDrivers.ps1 "C:\CVDrivers" download.    When we are trying to install the drivers, we are facing following issue.  And drivers files are getting removed automatically from the folder once we run the command   

Hi Teams, Something's confusing me, and I'd like to clarify. I see that encryption is enabled in the subclient configurations as "Network and Media (Agent Side).The following explanation explains this: When selected, for backup operations, data is encrypted before transmission and stored encrypted on the media. During restore operations, data is decrypted by the client.https://documentation.commvault.com/2023e/expert/advanced_subclient_properties_encryption.htmlEncryption can also be enabled/disabled at the storage pool level. If I don't enable encryption at the storage pool level, won't Commvault still be considered to have encrypted the data as it's written?What's the difference between these two?Is data encrypted on the fly, and is the line between the Media Agent and the client secure?

Hello together,I was moving one of our customers from NAKIVO Backup (https://www.nakivo.com/) to Commvault Backup. It worked … but. On NAKIVO the customer used immutable snapshots. Commvault Intellisnap seems to use writeable snapshots and I did not find a way to change this behaviour. Did I miss something or is this not supported? Here you see the snapshots on the Alletra … there is a lock symbol for the immutable snapshots and this is missig when Commvault is starting the Intellisnap backups. Regards.Michael  

Hi folks,We want to inform our users that software version 11.32 requires Microsoft .NET 6.0, which reached its End of Support (EOS) on November 12, 2024.📢 Introducing Version 11.32.73 (or higher)This latest update eliminates the reliance on the now-outdated .NET 6.0 and introduces support for the more secure and modern .NET 8 long term support release. Support for this version of .NET expires in November 2026.We strongly recommend that all users of version 11.32 upgrade to 11.32.73 or higher to ensure the best experience and maintain a secure environment. You can download a copy of maintenance release 11.32.73 or higher directly from the support portal, or the store site.

Setup: I have primary and secondary storage locations. Data gets copied from primary to secondary with Aux copies.  I have 3 Aux copies that are not tied to global deduplication DDB’s and are instead “using their own DDB” for the Aux copy to the secondary). I’m Looking to add more mount points to my media agents (to add more storage capacity) and I ran across this (copilot answer to “To determine whether a library is part of a Network Storage Pool in Commvault”):A Network Storage Pool is a logical construct that combines: A Disk Library. One or more MediaAgents. A Global Deduplication Policy. When configured, it enables shared access to mount paths across MediaAgents using DataServer-IP transportMy question is: If these Storage policies Aux copy are not tied to a global DDB, then its not part of a Storage pool (this appears to be the case when looking at Storage resources → storage pools as I can see only the Global DDB’s in the pools)? and if so if I add new mount paths to add stor

Hi Team, After upgrading from 11.36.32 to 55 and then 68, MSSQL Job Type is now empty in Job Controller. Will it no longer appear? It was actually useful in some cases. Is there any logical reason to hide this ?  

Hi. I’ve created a API script to backup a specific VM. I want to create an alert to send a email after the jobs completes. I used, Add Alert->Job management(data protection), selected everything for Agent type. also Want to just send the alert when the API user is the one starting the job (used token for that).I’ve also selected “Send individual notification for each backed up VM”Anyway, it’s not working. 

Hello All,My company has two lines of business and a single CommCell for both. Each line of business has its own virtualization environment with VMware and NAS data, all based on NetApp, with different storage policies for each line and kind. There is only one Media Agent and one DAS disk library on that Media Agent used for all policies, plus a third AirGap library. We use IntelliSnap for both VMware and CIFS. After the NetApp snapshot (for both NAS and VMs), we perform a backup copy for VM and NDMP for CIFS, sending all data to the same DAS disk library with a single mount path, plus Aux copy to AirGap.Now, we want to split that CommCell to separate the lines of business, and we have a new disk library and a new Media Agent ready for the line of business that will be moved to the new CommCell.I’ve reviewed the documentation on CommCell Splitting and CommCell Migration, and I believe Splitting would be the right approach. However, I don't fully understand when and how the backup data

Hi there, im having issue deleting a client, it fails at ProcessRequest in GetAndProcessAuthorization workflow, and im out of ideas why. Both account the requester and the one im accepting the request for deletion are part of master group. Any help is appreciated.

Background: We have 2 media agents at a secondary site that each have a single “data” mount path to storage that we just hit 256 TB on (OS refuses to expand them further, its using 64kb blocks).  The media agents have their storage/mount path mapped to that dedicated storage volume (like X:\) and then they also map (in commvault) to the other media agent.  So each media agent can read/write to either X:\ on either media agent.Note: All the volumes in commvault are pointing to the same dedicated storage array (that only commvault uses)Questions: Since we cannot expand the existing mount path storage beyond 256 TB for either mount, a few options are being explored:Make a new volume and format it to 128 kb blocks, so it can grow to 512 TB is needed. Then do a “move mount path” of the 256 TB bound volume to the 512TB bound one. result: we have a single mount point per media agent, and it just is really big. using 128 kb blocks seems like a “probably don’t want to do” from some online thing

Hi,I`m reviewing some of the statistics within the Health Report and one of them is the Scale Statistics which in my case are showing the following; It recommends to run a “DBMaint -recommended” but my questions are;1- Considering I will be upgrading to 11.36 soon. Do I still run the DBmaintenance as recommend separate prior the upgrade or simple cheking the box for DB Maintenance during the upgrade covers it all?2- Proactive DBMaintenance: says it tries to defrag indexes when it reaches certain criterias. Are those criterias documented available to customers? Any alerts that can be enabled in case it fails?3- It shows Commserv DB is 151GB and tempdb and log “too large” - are there published parameters that specify what too large is?4- Is there anything such as a too large CSDB? When is it recommended to spin up a new CS instance? Any documentation on this?Thanks in advance.

Hi Team, We have our AWS environment with 90% of Windows base servers and 10% Linux based servers.We have recommended our customer to use Linux base Media Agents and Linux base Access nodesMy question is will Linux base access node be able to perform file level recovery for snapshot base backup. Performing mount activity for Windows snapshot backup on Linux Access Node will work or not. Also please recommend Commvault best practices for the same.

Hi Experts,In one of my customer, Azure VM streaming backups along with iDA for several workloads being used. I was referring the possibilities to implement Azure VM intellisnap backup and going through some documentation. In context of feasibility study, I am unable to find limitations for performance, granular restores from Snap and Backup Copy both covering for Azure VM snapshot backup and iDA’s on AZURE VM’s like SAP, Oracle, PGsql, MYSQL, MS-SQL. Need community help pointing me to the relevant stuff.Thanks in advance for your suggestions!