Self-Hosted Q&A

Hi,We have requirement to generate auto ticket in SNOW for backup failure using SNMP alerting .We have enabled and configured alerts and we are receiving the alert as well.When filesystem backup gets failed we are receiving alert with client name and below details as expected.Error Code: [24:42] Failure Reason:  Machine Name:However when VSA Backup fails with error , its not showing this above information in alert (Mail body) instead its sending attachement which contains Machine Name & error.Attachement contains below information:-ServerName Failed Unable to quiesce guest file system during snapshot creationCan anyone please help me on how to get the VSA Backup(Machine Name) in mail body using alert or any other method which give me the intended output on email or SNMP ? Thanks in advance.

Hello,I'm new to CommVault, we are just starting getting it set up for production. We currently are running our backups on TSM but are preparing switching to CommVault. Is there a way to send completed log files directly to CommVault per pipe or other methods? That is how we do it with TSM. When a log file has been filled completely it gets piped directly into TSM. No waiting at all. The suggested method of placing the files into a separate archive with the postgres archive command doesn't appeal to us that much, it would nice to have the completed files go directly to a Log Backup instead of parking them, while you wait for CommVault to pull them.Any suggestion would be much appreciated!We are running on RedHat 7 with Postgres 10 and 12.Thanks!

Hello, is there any technical person in commvault available for MSP related topics and questions?I have get the information that could be a little bit diffiicult, but for me us an MSP Partner it is a little bit difficult this answer, so may someone knows someone which is able to discuss with us some msp related points?many thanks and best RegardsPhilipp 

Seeking feedback on the .3 patch for FR22. I have noticed quite a bit of pipeline faults and failures since the patch. We are working with support on these issues, but i wondered if anyone else was seeing similar events and if they too have submitted MA tickets. 

Hello, we are deploying our MSP Environment for MS365 and we found some issues with this in combination with some features where documented but not in the console for some reason. In Detail we are looking for adding users over ad groups for onedrive for business which is documented in theat link but not in the console. We can only add users and this is in big teants a not useable way from my point of view because when you thinking about a big tenant with something like 1000 users you can not add manually this, it is an big error source from my point of view and the feature is there for mailboxes from MS365 which is great but not for onedrive for business. https://documentation.commvault.com/11.22/essential/93693_creating_user_defined_user_group[…]p_s

I have commvault clients installed on the nodes in exadata cluster. Both the RAC clients and the FS clients for this cluster currently backup to commcell A.What do i need to do if i need to backup one RAC client to commcell A and one RAC client to commcell B?Will i have to install a second instance of commvault client on the exadata nodes first?Thanks  

Hello, is it possible to say different service accounts for ms365 backup and give only the needed permissions to this dedicated users in the admin center of ms365 ? If yes can someone may share some information about, i was looking in the documentation but i dont find anything.May there is some documentation from commvault and / or Microsoft available ?Or should it be run over the modern authentication to dont have this issues ? Many thanks and best RegardsPhilipp

As the Kubernetes documentation is very light, I am not entirely certain as to how they function. 1.Full application restore: Does this cache/swap on disk on the VSA proxy before committing to the K8S environment? If so, are the disk space requirements detailed? Is it 100% of the application size?2.Out-of-place full application restore: Do we restore the config files and PVC?  Do we edit the config to have the application connect to a new PVC?3.Will we be able to specify a PVC for restores? Or it just auto-creates based upon the new application name?4.For file level restores to a PVC, you are prompted for volume and path. Path is not covered in our documentation. What is the default location and what is the format for this? Will a browse button become available for path?Backup questions:1. Will we ever be able to read data in from the worker nodes directly?  Or always worker to master to VSA?2.Customers may be using AKS or othe

Hi Team  While configuring a Cloud Library we would like to have separate IAM roles for different Buckets pointing to different AWS location, how can I achieve this?

Hi,I’d like like some guidance regarding how to troubleshoot HyperScale nodes when they’re freezing/crashing. Is there anything I should be looking out for? Further information or tips would be much appreciated. Kind regards,Jon

Hi Team, We’re discussing this internally within our organisation and wish to gain some clarification how we perform I/O against NFS object storage. Kind regards,Jon

Trying to run a Windows File System job and not sure why I’m getting Error Code 17:11 File system scan failed - there is nothing to backup when I have content to back up

Not sure why my restore is failing.  I’m trying to restore data from Exchange Mailbox (Classic) agent to another client but the job fails with the below message: Description: Cannot start restore program on host [DSTCLIENT.domain.com*DSTCLIENT*8400] - a network error occurred or the product's services are not running. Source: MA, Process: fsIndexedRestore  Please help! 

I’m seeing really poor performance for a SQL Server database with a large FILESTREAM. The backup starts out quite fast and then quickly falls back to a much lower throughput. Checking the status tab of the backup operation, I can see that other databases on the same server are backing up quite fast in comparison to the FILESTREAM database. 

Hi CV!I have an Azure SQL Database backup failing with the below errors in the Job Details: Error Code: [30:414] Description: Failed to export Azure database [AzureDbName] to Azure storage. Please look at the SQLiDA log for more details. Source: AzureSQLProxyCilent, Process: SQLiDA  Checking the SQLiDA.log I can see that the database copy operation in the SQL Instance is succeeding, however exporting the BACPAC to the Azure Storage account configured in the agent properties is failing with the below error: The storage account cannot be accessed. Please check the storage account name and key and try again.  SQLiDA.log shows errors trying to access the storage account. 10332 4     10/27 20:00:25 412305 ### CvAzureSQL.AzureSQL.LoggerDebug - Starting to copy from db [AzureDbName] to copied db [cv_copy_1603854025346_AzureDbName] in server [SQLAZUREVM]. 10332 4     10/27 20:01:47 412305 ### CvAzureSQL.AzureSQL.LoggerDebug -

My available free space is running low on the storage library, need to determine why.

I’m running V11 but would like to try out Metallic Cloud storage? What Feature Release do I need to be on?

I am getting slow throughput and need assistance in finding the bottleneck.

I am new to Commvault and could use assistance in deploying the backup agent on my file servers.

I am trying to find the best method to troubleshoot failed jobs within Commvault

Setting up VMWare for first time.  Need to know what permissions to use.

Hi, I am having trouble with Data Aging. I had questions about cycles and days.

Need to move the CV cache as disk is out of space.

My CommServe is not on the internet but I need to update the software cache.

Seeing this error saying no content.