Storage and Deduplication

Hello,My demo CommCell was upgraded to FR26 recently and MA is getting AWS authentication issues ever since. Version: 11.26.3Storage: NetApp ONTAP S3 CVMA.log7040  104c  12/27 15:39:06 #####  [DEVICE_IO]  Message: AWS authentication requires a valid Date or x-amz-date header7040  2d84  12/27 15:39:06 #####  [DEVICE_IO] GetFileSize() - Error: Error = 44106CloudFileAccess.log7040  22f4  12/27 15:43:09 ### [CVMountd] OpenFile() - <bucket>/3672BF_06.01.2021_10.33/CV_MAGNETIC/V_3888/CHUNK_152953/SFILE_CONTAINER.idx, mode = READWRITE, error = Error = 441067040  28f0  12/27 15:43:09 ### [CVMountd] OpenFile() - <bucket>/3672BF_06.01.2021_10.33/CV_MAGNETIC/V_3044/CHUNK_121116/SFILE_CONTAINER.idx, mode = READWRITE, error = Error = 44106CloudActivity.log7040  25b8  12/27 15:42:59 ### [CVMountd]  Message: AWS authen

Backup successful.  Restore produced Tape server halted with error NDMP_MOVER_HALT_MEDIA_ERROR

I hope this is simple to answer for someone.  I looked in the Azure portal but was unable to find what I was looking for. We’re new to using Azure archive for our secondary copies, and the billing seems higher than expected.  Actual billing is showing about five times higher than estimates.  We’re wondering if some data is in hot or cool rather than archive.  Is there an easy way to identify what is in hot, cool, and archive by a chart or something in the portal?

Have some alerts that just started showing up in the past couple of days for a particular AWS cloud libraryCloud MountPath(s) without pruner MediaAgent [ {Library[Lib1] MountPath[[store2] s3-backup] DeviceName[Device_94]} ]  (yesterday and today. Same time each day)andFailure Reason: Failed to check status of parent directory, media agent cannot access the storage. (started on the 19th and occurs roughly at the same time each day) (Additionally this error first occurred when the cloud storage was associated with a different Media Agent.  )The library has two mount paths, and the mount error mostly comes from the 2nd path.  Although it once reported the other.Checked the jobs for the storage policy related to it, and it seems that nothing is missing.Have looked through the logs and other than the similar alert text, I don’t see what could be causing the alerts. There are multiple storage policies using

Failed to mount media with barcode [CV1041111M8]. Reason: The required media is currently in a different library. Advice: Import this media into the correct library and retry the operation. whY is he complaing for DR server WHY?    this job was run by HQ media server and also copy by HQ media drive now my issue is why is it complaining of media that did not even write the job  

Hello everyone, hope all of you had a good time in Christmas with family and friends and all are just fine,  .I got a question that I think is easy to resolve:Recently I noticed a warning icon in the Deduplication Engines in CommCell Console, and I wanted to know how I can fix this. Above there’s a screenshot in how it shows to me: Thanks, 

I want to move my data from one mount point to other in a DDB setup...These mountpaths are from different storage.Basically we are decommissioning an old storage that was used to store Infinite retention backup so will have to move all those data to a new storage.Please suggest the best approach for this

Hi! I’m trying to add S3 Compatible Storage as a Cloud Library, but I get error: 3292  1194  12/20 10:31:44 ### [cvd] CVRFAMZS3::SendRequest() - Error: Error = 440373292  1194  12/20 10:31:48 ### [cvd] CURL error, CURLcode= 60, SSL peer certificate or SSH remote key was not OK I already troubleshoot it and I was able to successfully add the storage as a Cloud Lib using “nCloudServerCertificateNameCheck” mentioned in another thread  (Thanks @Damian Andre ! ) The thing is that the provider has a valid certificate Issued by:CN = R3O = Let's EncryptC = USwith root

Hi Team,I am running a job to cloud and the job comes up with “Reservation lookup failure”andError Code: [62:1539]Description: [Cloud] There is a name lookup error.Source: NZVMCVSA01, Process: CVD Any thoughts on the origins of this error? It looks like something in the cloud is the issue. cheers4884  59a0  12/20 14:04:49 206728 Servant    [---- IMMEDIATE BACKUP REQUEST ----], taskid [5536] Clnt[NZVMCVSA01] AppType[Windows File System][33] BkpSet[defaultBackupSet] SubClnt[DDBBackup] BkpLevel[Full][1]4884  e0    12/20 14:04:50 206728 Scheduler  Phase [4-Scan] (0,0) started on [NZVMCVSA01] in [0] second(s) - ifind.exe -j 206728 -a 2:1136 -t 1 -d NZVMCVSA01*NZVMCVSA01*8400 -r 1639710108 -ab 0 -i 1 -cs AWSSYD-COMMCELL -s "DDBBackup"  -jt 206728:4:1:0:51234  -systemFiles  -mountPath  -seb  -lf 205120 -li 0 -ls 0  -attrEx 04884  2d18  12/20 14:04:52 206728

The documentation isn’t clear - Do we schedule the vault tracking report to run after it's vault tracking export policy starts, or after?

We make daily backups of our servers.Every month we write the backup data on tapes.The retention period for these tapes is one year.For December, we create an end-of-year backup with unlimited retention time.Our goal is to have an annual backup for December and reuse the remaining months' tapes after one year.Due to server retirement, there are monthly tapes that we cannot reuse without first deleting the contents (Retain time until: infinite). If we do so, we lost data.Is there a solution to this problem?

In my organization, I have two HP MSL4048 tape libraries containing two Ultrium drives which uses LTO7 tapes with a capacity of 5.47 TB. The firmware for both libraries are the same. The Use Appendable media setting is 14 days.For the two years, for one of the tape libraries, about once every two months one of the empty tapes gets written to but it doesn’t fill up to the capacity. And if in three days the tape is not written to, then it will not be written to at all and will choose a different tape, even though it’s before the appendable setting of 14 days, and its media info properties clearly states Yes of it’s appendable. The other tape library on the other hand will always fill tapes to its capacity.Attached file no_writing_prematurely.jpg shows such an example. The last time it was written to was on 12/6/21, and the tape is not full and there’s 7 more days to be appendable. But it will not be written to at all. As mentioned, this occurs about once a month with a r

Hello,I’m wondering what’s the proper approach to data verification in native cloud environments. The environment is built within the cloud, CS, MA, Cloud Libs etc. are placed in the same cloud solution, so the infrastructure traffic basically stays within the cloud.  The only reference that I’ve found in the docs was:Tip: By default, the data verification schedule policy that is created by the system is not configured with data mover MediaAgents that use a cloud storage product, because the read operations from the cloud are very slow and are performed on low latency media. If necessary, you can perform the data verification on the cloud storage manually.To run data verification on data that is stored on archive cloud storage, first recall the data to the main cloud storage location. Then you can run the data verification job on the recalled data.

Hey all - we are having a VSS failure for our DDB backups.  Providers look fine but seems like there is some sort of issue with it.Windows Application Log error says the provider could not be started.  The provider referenced is the Galaxy VSS Provider Service.  It is telling us there are no associated devices.This has been working just fine and then just randomly started failing on Nov 22nd.  Nothing has changed on the media agent.When running the vss creation manually - the error is VSS_E_UNEXPECTED_PROVIDER_ERRORCustomer will most likely open a ticket but wondering if anyone has any ideas?PS- we rebooted just for the heck of it...

Hello,I would like to discuss the issue with a cleaning tape.Our cleaning tape is marked as deprecated and it is not possible to use it for cleaning anymore. Is it possible to somehow reset the counter for number of uses? We tried to delete the cleaning tape and rediscovered it, but the Commvault remembers the number of uses. The cleaning tape seems to be new, on the tape library there is written, that it was used almost 60 times.Any help much appriciated!

If we enable tiering on a cloud library that lready exists with data in it, is it only new data (writes) that get’s tiered or is the whole path re-arranged?//Henke 

Is there any reason (technical or best practise) why the DDB policy can’t backup to tape?It’s defaulted to our disk library which is on the same MA as the DDB.Tape feels a bit safer 

Hi all, I start on this community, so thanks about all help you can give me. Near 2 years ago, we make a mis configuration on our infrastucture.Result : We have datas on Tape, which have bad data retention date.When I modify the retention date of jobs, I have 2 different behaviors :When I increase retention date : COMMVAULT show the right date When I reduce retention date : COMMVAULT don’t make any changesWhy ?How can I expect that datas expire at the right date ? My COMMServe is in 11.24.21 Thanks in advance

I’ve used the subjected workflow some times and it’s working.However when I looked at it today it seems it was changed @ some point in time.The documentation isn’t corresponding to whats shown in the GUI.It seems that it’s not possible to target a specific cloud library any longer.Is it just on my installation this has changed, or anyone else seen this?Screenshots provided below.//Henke

We have CommVault Complete licensing and also Metallic Cloud Storage Service (MCSS) licensing. However, the Command Center dashboard lacks a widget for Metallic. Can someone share how to add a widget that would display the %used of a library? This would effectively show MCSS as a % of licensed use. The existing Current Capacity widget only shows the % of licensed Complete usage, not the % of storage used; the MCSS library falls into the latter category since MCSS is not a “Complete” accounting of backup potential, it is an actual % of backup used. From dashboard:From Storage>CloudSo it would be nice to see the cloud library as a pie chart, similar to the complete licensing in t

I do several 10-20TB synthetic full jobs each week which are then aux copied off to tape on a global tape copy policy with a single stream (one LTO drive) with multiplexing enabled.I noticed that under the advanced settings on the synthetic full job the “Use Multiple Streams” option is NOT selected.What I think this means is that each 10-20TB synthetic full backup gets written to disk as a single stream which means it gets aux copied to tape as a single stream.If so am I right in thinking I want to enable this setting so the synthetic full jobs get written as multiple streams as this means they’ll get aux copied as multiple streams?I’m going to be moving the DDB to a new NVMe volume which seems a good time to review things.We’re on 11.20.73.Thanks in advance.

Hi Team, We are in the process of evaluating our recent Aux Copy performance to our DR site as we are scoping for future capacity and bandwidth requirements. It would be very useful if there was a suitable report to show me the rate of throughput and the amount of data copied in a summary format, similar to what you see when running Job reports and aligning by Storage Policy (as opposed to client). Surprisingly, I can’t see a summary of the Aux Copy results in any reports.Although the Aux Copy entry in the report shows the data copied, and the overall throughput it is only for each Aux Copy job. You can see below in this example, where we have a few days worth of Aux Copies:-  What I really need is a report with a summary line at the top of all data copied and th

Hello,I want to use Commvault to backup 10 laptops.The files used are :Vidéo : .MOV, MP4, .RAW, .BRAW, AVCHD, BOO, DOO, TBL,  Editing files:  .FCP ou .SRT Audio : .MP3, WAVE, AACCould I use the deduplication and compression on these files? If yes then what will be the ratio? Thanks.Best Regards,Ben

Hi,I would like to ask on how we can perform recovery of data from our offsite copy. We have CVfailover setup in our environment below are the options we need to perform. From Commcell console in Site A, How to recovery our data form offsite copy which is in a secondary storage of site B? When commserv in Site A went unavailable and the commserv server in site B become  active after successful CVfailover. From commcell in Site B, how to recovery our data from primary and secondary storage in site A? and how to recovery our data from secondary storage in Site B  when commcell servers and storage arrays in Site A a is also unavailable?Refer to the attached photo for the commcell environment. Appreciate a lot to anyone who will provide a response. rolan. 

Is there a calculator (or formula) to estimate the required backup storage capacity for Office 365 Backups (Exchange Online, OneDrive for Business, SharePoint Online & Teams)?For “normal” backups (File, VMs, Databases) there is such a calculator (Link), but I haven’t found anything regarding Office 365.How do others run such capacity calculations for Office 365? RegardsChris