Commvault Cloud Topics

Hello my dear Community!I have a question from a customer for which I honestly can’t answer. If a customer is using let’s say 10 TB of Air Gap Protect to protect all his VMs, and he decides to release the license on one of his VMs, and let’s say that that VM is consuming 1 out of the 10 TB, will releasing the license also reduce the AGP consumption? Or will it stay exactly the same? I know there is dedup and all, but lets say that this VM actually has 1 TB of unique blocks out of that 10 TB. Will it decrease the license usage but still keep the data for the retention?I would believe it’ll stay the same but I want to confirm. In Commvault Core, when you release a server that uses FET license, it does release that capacity back right away. I want to know if it does the same in Metallic.Thanks in advance.

Hi, after upgrading from CV 11.28.100 to 11.32.56, my customer noticed that the JAVA GUI is suddenly trying to connect to: ipm.commvault.com. From a security perspective, they would like to know: Why is it trying to connect to that host? What data is being sent? Can this be disabled somehow? Any suggestions?Thanks in advance!

Getting this error when trying to install with ExpressMedia v11.24 on Windows Server 2019. Not sure what to do about it. 

Is there a way to know the installation date of COMMSERVE?

Hi All,- Commserve active is physical server first instance Server1 and second instance Server1_HA in primary site with Media Agent backup primary data- Commserve standby first instance Server2  and second instance Server2_HA is VM DR site- Commserve Media Agent is physical server Server3 for aux copy primary backup to DR- subclient DDBBackup auto created in Server1 and Server3 and backupQ1. what is suggest for recover if HA node crash? backup whole windows node for recover or reinstall new windows and join HA cluster?Q2. if require backup Commserve active whole Windows system for restore, should backup Server1 > File System > defaultBackupSet > default or backup Server1_HA > File System > defaultBackupSet > default? Q3. if require backup Commserve active whole Windows system for restore, should also backup Server1_HA > SQL Server > Serve1\COMMCAULT > default database?Best regards    

     Error Code: [18:183]Description: Failed with Oracle DB/RMAN error [RMAN-03002: failure of delete command at mm/dd/yyyy 14:35:15 RMAN-06091: no channel allocated for maintenance (of an appropriate type) ]Source: <client name>, Process: ClOraAgent Ora DBA gave the following lines to be added to script, but still it not helped allocate channel for maintenance type 'SBT_TAPE';allocate channel for maintenance type disk;Other instance archive log from other hosts are using same schedule where the scripts are placed in, they running fine. but this instance

Hello,I have configured Commvault to Protect AS400 and the progress of Backup is good it takes a few mins, but for restore operations it takes a time like 5 hours comparison to backup complete in 45 mins does anyone have some advice? 

Hi dears, i had old configuration of live sync but the engineer has deleted the CS DR, when i deployed new Standby node but during the live sync configuration i have found that old standby node still visible in livesync wizard and a wrong info is exsit regarding primary and passive nodes based on troubleshooting and search i have found that there ares the below scripts to remove and cleanup the failover instances but i cannot find/download the scripts. can someone assist by providing a link to download the below scripts?RemoveFailoverInstanceClientPropCleanupStaleFailoverAssoc thanks in advance.

Hi All,- primary VMs backup to primary site local disk library retention keep 7 days 1 cycle- second backup from primary backup to DR site local disk library retention keep 7 days 1 cycle- tape backup from source second backup and tape retention keep 28 days 4 cycle- tape backup from source second backup and tape retention keep 365 days 12 cycle- tape backup from source second backup and tape retention keep 1825 days 5 cycleQ1. any suggestion for Storage Policy CommServeDR retention keep if CommServeDR only backup to disk?Q2. any suggestion for Storage Policy CommServeDR retention keep if CommServeDR backup to disk and tape?Best regards

Hi All,- primary backup many VMs to primary site local disk library with synthetic Full and daily Inc policy schedule 7PM- second backup synchronous copy synthetic Full and Inc from primary backup to DR site local disk library - tape backup synchronous copy Inc from source second backup - tape backup selective copy weekly full from source second backup Refer aux copy schedule. By default, the Continuous option is selected and auxiliary copy operations run at 30 minutes interval. that these operations will be performed only when new data that needs to be copied is found on the primary copy (or source copy).Q1. if primary backup start 7PM and finished 9PM, when will second backup start? is 30 mins after primary finished or when primary backup progress 30 mins (because new data that needs to be copied is found on the primary)?Q2, refer Q1, when will tape backup execute? is 30 mins after second backup finished or when second backup progress 30 mins (because new data that needs to be copied

Hi,I see in the documentation that Azure SQL, Azure PostgreSQL and Azure MySQL do not support incremental/differential backups.My question is, will incremental/differential backups be supported in future releases?I see other services like Azure CosmosDB does support incremental backups, so I wonder if it’s just a matter of time for the others to support the same… Another question would be, how is point in time recovery achieved for these PaaS DBs? I could only find information about log backup for Azure SQL… how would PostgreSQL and MySQL achieve point in time restore? are logs backed up for these too? Thanks!Sergio

Hello,I want to setup secondary copy to cloud.Primary copy is using local disk library and DDB with single partition with path X:\DDBWhen I will create storage pool for cloud storage, should I create (or not) separate folder on disk X:\ for new pool DDB partition? For example X:\CloudDDBThere is recommendation from documentation that sounds strange for me: “When you create more than one storage pool using the same MediaAgent and DDB disk, make sure to specify the same DDB path. Do not create separate subfolders on the DDB disk for each storage pool.”https://documentation.commvault.com/11.24/expert/12411_deduplication_building_block_guide.htmlMaybe there is mistake? Two different DDBs pointing to same disk path?Thanks.

Hello, we are planning to install an Azure Stack HCI 23H2 cluster.Does CV (11.28) currently support this version for Backup and Recovery? I find in the documentation “Azure Stack HCI version 20H2 and more recent versions”.Thanks in advance.Jörg

Hi All, i have an short question regarding the edit of one report. I try to change tha date format in the Replication Status - report.  i opend the report clicked on edit selected the last syn time and edit the   i changed the date to this settings. I saved the deployed the report. in the html view all fine. in the html mail and pdf mail all fine but in the csv export its not fine the csv report is not ussing the date formatter wich i choice.  do you have an idear why ? 

hi guys, i just replaced old MA server to new MA server - the library and access node of cloud apps. when i start backup job for teams, about 5 teams are sucessfull and about 1500 teams failing due to  Failed to restore latest metadata files. Manual intervention required due to old or missing files. so i on the access node add “nSkipTeamsMetaDataCheck” - still same backup failing. on the commserve node i add “bShowTeamsConvertJobToFull” run teams backup job and issue persist.  there is a CVTeamsBackupLog:  32944 4468  08/14 20:44:02 13920 Downloading metadata files from JobID=11955 for IndexingGUID [D90396AFX4D8CX40EAXBBE3X1E0DEB468560]32944 4468  08/14 20:44:02 11955 CvRemoteFileCacheClient::DownloadFiles Caught error for file [D90396AFX4D8CX40EAXBBE3X1E0DEB468560.zip]: [0xECCC0016:{CvRemoteFileCacheClient::DownloadFiles(1008)} + {CvRemoteFileCacheClient::DownloadFileFromServer(896)/ErrNo.22.(Invalid argument)-Error Code: RFCTransferRespType_Failure received for file [D90396AFX4D8CX40

VMWare Image of Commvault Software with 11.36I have downloaded and imported to the VMware ESXi ，Could you tell me the username & password for this VM? Regards,Li

We just received an alert that the sku for autoscaling is being deprecated. Is there a new one we can use, and I assume an additional setting to define the new sku. I will attempt to use the windows sku, but I fear it may be next in line for deprecation. One or more image versions within the plan commvaultlinuxfr32 from the publisher, commvault, have been scheduled for deprecation. As of August 16, 2024, you have workloads that are running on these images. These workloads will continue to run and will not be impacted. However, additional instances cannot be deployed after the deprecation date.

Hi Everyone, We've got a customer intended to provide BaaS to its customers through Commvault. His main concerns are related to security. As his has customer which have their data located on-prem and which should be protected in the new BaaS. The concern is how the network design should be in order to transmit the data from the end customer DC to the new BaaS platform without exposing all the CommCell nodes to the internet. We heard of Network Gateways, but actually we do not have any clue how this can be done. If Network Gateways is actually the solution in order to only expose other nodes (CS and MAs), does that mean even the Management Plane (Access of the Tenant to the CommandCenter for Backup Management) is transmitted over the NetGw ? Any details regarding this would be nice, thanks in advance. Regards.

We want to have Azure Blob containers Immutable feature turned ON.Primary - Incremental - 30Days - AzureBlobContainer1Monthly Full backup Extended retention - 365Days - AzureBlobContainer1With Commvault Deduplication.Commvault DDB resides on the Media Agent.How so we handle DDB and the extended retention of INCR and Full on the Container1? Will the data on the container1 expire post INCR has reached its retention for 30Days? Currently we are not sealing our DDB. Do we need to seal the DDB when using Azure Immutable storage? Can we have one Azure Immutable blob and inside them have multiple folders with multiple retention? How does Commvault Retention linked with Azure blob Immutable - Access Policy - Retention Interval? What if Azure Retention Interval on AzureBlobcontainer1 is set for 30Days and My Commvault retention is for 365Days. what happens to the same data on 31st day?

Good Day Community,Few questions regarding Auto Recovery from VMware to Azure AVS (Azure VMware Solution).First, I do not see clearly on the documentation site if Auto-Recovery supports VMware to AVS replication (although it is VMware to Vmware (theoretically), I’d still like to validate if it is supported.Second, will the restore still be an incremental restore.Thisrd, if the customer decides to go with Auto-Recovery between VMware and standard Azure VMs instead of AVS, will the restore still be an incremental restore.Many thanks in advance for your kind help.

OK,  have CommVault running on a windows server,  And would like to back up a ESXI server and associated SANS.  Any suggestions on how to go about doing this.

I was busy writing some code last week and while I was coding the authentication part I noticed the following. When you perform an authentication attempt against the API you will get output information back which contains information that can be used to perform a brute-force attack.Return information after an invalid authentication attempt:Now in case you use a valid username than you will see the Loginattempts incrementing:This means you found a valid account, so let's push forward until it the account is locked!So the API is also giving back the time you have to wait until you can try it again. Exposing this kind of information makes it easier for people with bad intentions to perform brute-force attacks. Sure companies nowadays should embrace/use MFA, but when you want to automate certain actions, for example through a CI/CD pipeline, than the MFA becomes a blocker so you'll have to diverge back. I think it's time to come-up with something better that can be used for automation task

HiI am trying to install a couple of Linux clients as part of an Oracle RAC Cluster backup/restore test we are running. We haven’t used Oracle RAC before so all a bit new, but when i try and install the two clients we have the install fails with this error.RNG error number from CVwhen i check the SW Cache details cannot see that it is disabled or how it could enabled/disabled etc. i can see the SW cache in the CommCell browser and no where does it give me the option to enable or disable it? In the Web UI dont even really get the to be able to view the cache (manage>system>maintenance does not include anything that calls itself an SW cache but hey why would the commcell browser and web ui call things the same!!!!!)I am at a loss as to what i need to change?Version 11.32.xx (2023E)ThanksJames

I’m trying to launch a backup copy manually for testing purposes but it fails with the following error.Here is the log produced by this attempt.@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : comcellmachineFile : JobManager.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@2908 22f8 05/22 15:25:28 3075603 Servant [---- IMMEDIATE BACKUP COPY WORKFLOW request ----], taskid [49503], SP [samplepolicy]2908 22f8 05/22 15:25:28 3075603 Database No jobs to be materialized, ret = 2202908 22f8 05/22 15:25:28 3075603 JMGUIReport2::sendJobCompleted Sent job completed message to GUI.Launching an auxiliary copy works ok. Snaps are created on source and destination Netapp filers (using openreplication).We are running Commvault version 11.32.45.

Hi  all, we notice that at https://github.com/Commvault/terraform-provider-commvault, the latest update is a year old. I can’t imagine that this is finished and bug-free. Can somebody update me on the future of this project?Is it abandoned? Thanks!