Self-Hosted Q&A

we have strange issue , media agent is online and library is offline , and coming back online after sometime , some times media agent goes offline and come back online , and client backup is happening without any issue sometimes getting error saying unable to connect with remote machine . we dont have any firewall in between all are on same vlan , no antivirus ,the issues is intermittent , our media agent is a physical server Dell , we configured teaming for network in switch independent mode 

Hi,we want to create a role with least permissions for workflow approvals. Also I do not know on wich Entity I have to set the user and the role.Why I am asking is that we want to use the several Authorization Workflows in Commvault.Multi-Person Authorization to Minimize Insider Threat (commvault.com) Kind RegardsFlorian Kaiser

Hi All,Could you please confirm if Commvault solution can be configured to backup the following AWS components:AWS VPC Subnets Route Tables Internet Gateway NAT Gateway ACLs AWS Security Group AWS Transit Gateway - Route tablesThanks and Regards,Rahul Raina

How do I change the main admin commserve account password in Commvault? I know the current password I just can’t find where to change it.

Hi,Each job gives Read, Write, Network, and DDB lookup metrics.I’ve always understood “Network” to be “waiting on data transfer from the Client to the MA.”But I have a Client which is its own MA, and does parallel copy directly from itself to S3--but the “Network” number is still sometimes the highest percentage.What does “Network” mean in this context? (The DDB does live on a different MA.)Thanks!Sheree

HiWe want to be able to scale better but we need to still utilize our existing SANs as storageso as far as I can read we have two optionsSAN Data Server NAS box in front of our SAN (HNAS or something like that) I would to hear from people who use SAN Data Server what is your setup like and have you found any problems that I need to consider before going that route?  We have fiber channel connection from all MediaAgent to SAN today so we only need to buy a server and put the QLogic cards in then the infrastructure should be in place..Best regardsBjarke 

We are wanting to move the Command Center off the CS onto a standalone WebServer so when we present the Command Center to our customers, they are in essence logging onto the WebServer and not the CS.Can someone confirm this is the correct procedure to follow?Web Server Hardware Refreshhttps://documentation.commvault.com/2023e/expert/web_server_hardware_refresh.htmlThanks in advance.

Hi Everyone,We have multiple commserve’s available, in one of the commserve when I tried to execute below SQL query to fetch the data it’s taking more than 7 mins to complete where environment is smaller in size. But when I executed the same SQL query in other 6 to 7 commserve environment’s it was completing in 1 Sec only. Even I’ve performed the Full DB Maintenance as well, but the issue is still same. Can someone let me know what could be issue here. SQL Query:SET TRANSACTION ISOLATION LEVEL READ UNCOMMITTEDSELECT A.agentId, A.agentName, A.clientId, A.clientName,    agentStatus =        CASE            WHEN A.clientStatus IN ('uninstalled', 'hidden (unknown)') THEN 'uninstalled'

Which Commvault Jobs feed that log? I have some major events with the following message: Error occurred in Disk Media, Path [/cvault/hua/nfs/XXX_02/dat/Y66R1O_08.08.2022_13.02/CV_MAGNETIC/V_648334] [Check whether the path [/cvault/hua/nfs/XXX_02/dat/Y66R1O_08.08.2022_13.02/CV_MAGNETIC/V_648334] is accessible.]. For more help, please call your vendor's support hotline. I can do listing on that dir so, yes, the path is accessible.  Commvault 2022E. Disk Library with NFS Mount Paths.     

Hello I received this message in the event viewer : Do you have any ides to solve this issue ?Thank you!

Sry, wrong section

In the past few months, “file activity anomaly alerts” have been exploding in my commvault warnings. Consider this thread a continuation of my previous thread here. For instance, we have Microsoft Configuration Manager use its built-in backup function to back its files/databases up twice a week to a location on our file server, and then later Commvault backs up the whole file server.Here’s a few of the files which it always sticks on, some related to Config Manager, some random other onesDescription: A suspicious file [P:\Project\Staff\DISASTER\SCCM\SSCBackup\CD.Latest\SMSSETUP\AI\LUTables.enc] is detected on the machineDescription: A suspicious file [P:\Project\Staff\DISASTER\SCCM\SSCBackup\CD.Latest\splash.hta] is detected on the machine

I”m using a Plan to configure backup policies, etc.I would like to disable the option to do T-Log backups in particular associate. I’ve not been able to do this within the Plan. However, I’d prefer to use a Plan setting to Remove single client this. Am I missing something? 

I’ve been asked by the company lawyer to recover an email.  I can go into Compliance Search, specify the user in the FROM area, enter a search term and find the desired email.  So far so good.  Next I select Export to > PST > and enter a file name.  My question is:  Where does this file go?  It’s not in the Downloads folder of my local drive or anywhere on my local machine.  It’s not on the CommVault web server and not anywhere on the CommServer either.  So… any ideas?Ken

vmware client is configured and hyperscal x media agents are added as the proxy , we are using san mode and hyperscal x having visibility to datastore,our commserver or Media agent doesnt have intellisnap installednow we are setting up intellisnap for one subclient - array has added ,array config - added 3 hyperscal x media agent as access nodes -snapshot properties - we dont have any media agent in local host , do i need select remote snapshot MA and select hyperscal nodes ? in this case any additional package need to install . since media agent has visibility to datastore i belvi it ll be proxyless backup . but we having error . i have add the log   

Hello All,, i have question “how many mailboxes can be handled by 1 service account ?” environment : Exchange On-PremisesProblem :  archive job complete with one or more errors Reason 1 : Throttling from office 365. Failed to process mailboxes due to [The Request failed. unable to connect to the remote Server]Reason 2 : Throttling from office 365. Failed to process mailboxes due to [EWS Error in enumeratings folders. Reason : The Request failed. unable to connect to the remote Server]  

Hi,I have an environment with a CommServe and six Media Agents. Now, we have been asked to add a new environment to our existing CommServe. However, we are unable to establish a direct connection between the two environments. As a solution, we have decided to use two Media Agents from the existing six as proxy gateways.These two Media Agents have interfaces that reside in the existing environment, and we have connected another interface to the new environment. We have also configured network pairing and added the clients to the hosts file.The problem arises when we try to add a new client (SLES 11 + Oracle). The process fails with the attached error.Could anyone help us identify the missing configuration? 

Hello everyone,The Privacy & Risk Management team at my company has asked if our in-house file server could be added to the Compliance Search within CommVault.  Currently, it only searches M365 emails.Can a Windows file server be added?  If so, is there documentation on how to do it?Thanks in advance.Ken

HI,after updating to rel 11.32.35, I receive this warning:"Failure Reason:srv-access01 Warning A VPC endpoint is not in use for the EBS service. For optimal EBS direct performance, configure a VPC endpoint for the EBS service in account: 605181552103, vpc: vpc-63f86e03., srv-access031 Warning Could not save network configuration. Transit Gateway tgw-0783e3f3a72b93ff5 was deleted or does not exist."What remains to be changed to eliminate the warning, in addition to having applied the changes to the policy on AWS for the IAM user (CMVAdmin) as suggested by (https://documentation.commvault.com/v11/essential/requirements_and_usage_for_aws_iam_policies_and_permissions.html) because the Transit Gateway tgw-0783e3f3a72b93ff5 exists and is operational.Thanks in advance

Hello,we’ve recently upgraded from 11.28 to 11.32 and a colleague who is responsible for Kubernetes told me, that since then the “Add cluster” Button is missing.Since it is still available for me I reckon it is a permission thing, but I didn’t find any permission which would fit.Does anyone know which permission he would need so he can add clusters?  Thank you!Kind Regards,Jakob

Why I can’t see when was the last day that the DDB was verified on?     Another question: why DDB name from the last Screenshot isn’t the same as “Storage Pool_11 [11]” ?   

We are using Commvault intelisnap to backup AWS EC2s, the current challenge is if a new LZ is created, We do not know in time and will miss some backups.Are there any configurations in Commvault can automatically discover this new LZ and send out the notification, so we can add the backup in time.

Need some help with a use case. We have separate help desk for different areas. The file share we are backing up has acl’s’ that allow each specific help desk access to their respect share\folders. I have different sub clients for each share and the corresponding help desk group assigned to the sub client security but i get an error stating the user does not have overwrite on restore unless I put it on the actual server security. Any thoughts would be helpful

Hello everyone,I have my CommVault installation configured to email me a Backup Job Summary Report every morning at 8:00 AM.  This has been working perfectly for the past 5 years.  Last week I upgraded from 11.30.80 to 11.32.35 and I still get the 8:00 AM emails but weirdly I’m not able to open them.  Outlook just seems to spin and spin even though the size of the email isn’t any larger than it was under 11.30.80.  [Edit] I can run the CommVault Console and generate a Backup Job Summary Report and it works perfectly fine.  It seems to be a problem specific to the emailed version. [/Edit]Is anyone else having issues with being unable to open emailed reports?Ken

I’ve created an export set in compliance search.  The job is failing on some items, and I want to be able to provide this to the end user so they can see what is not able to be retrieved.Downloading the export set works fine; I get a .zip file with the successfully restored items contained within.The option to download the manifest gives me another zip file that appears to be full of .xml files and a few images that I don’t know what to do with.What format is this manifest?  I need to be able to open it.