Self-Hosted Q&A

Hi Team,We have facing issue in our commvault infra. While running auxillary copy job media marked as appendable its not full , after appendable is not reusableThis appendable media is not full, also tape is getting stuck inside the drive,if we can reuse this appendable tape without erase the existing data(because we data retention in 5 years) please share any solution for this issue

Hi Team,We have facing issue in our commvault infra. While running auxillary copy job media marked as appendable its not full , after appendable is not reusableThis appendable media is not full, also tape is getting stuck inside the drive,if we can reuse this appendable tape without erase the existing data(because we data retention in 5 years) please share any solution for this issue

Hello All,I am using restore validate workflow. IT worsk fine on standalone nodes. When I try is on MS SQL Always on it fails. Does COmmvault support it on MS SQL AG?

Does anyone know which URLs need to be reachable by a Commcell for an access node for EntraID backups?  These are the URLs I know, but perhaps there are more or this information is incorrect or outdated. I can't find anything about it in the documentation.https://graph.microsoft.com/https://developer.microsoft-tst.com/https://login.microsoftonline.com/Thanks in advance.

Hello, Anyone know how to migrate/convert SP to Plan? 

Hi all. I have a Storage policy copy where I have deactivated the copy by removing the check mark in the “active” check box, because I don’t want to use the copy any more and just want to age data out.My questions is. Now that I have deactivated the copy, will data age out, or will data only age if the copy is active?I ask because it seems that data is not aging when the storage policy is not active.  Regards-Anders 

Hi,I need to change the DNS on my three HSX nodes. Can I use the following BOL steps to change the current DNS entries ? https://documentation.commvault.com/2023e/expert/133471_adding_additional_dns_entries_for_nodes_01.html Regards 

Hi,the Download Software Job via Commserver is not working, because of missing File for LinuxError Code: [68:70] Description: Could not download the file [CVUpdates/11.0.0/BUILD80/SP32_5494260_R1191/linux-x86/CumulativeUpdatePacks/CU43/\linux-glibc2.3\Base32\libObjectOps.so.gz/d:\Commvault\ContentStore\SW\CVMedia\11.0.0\SP32_5494260_R1191\Unix\linux-x86\LooseUpdates\CU43\linux-glibc2.3\Base32\libObjectOps.so.gz]. Source: xxxxxxx, Process: DownloadSoftware  anyone else having this problem?Regards,Alex

Hello all. I’ve noticed when restoring a GPO object, a new GUID is created.Is there a way to restore with its existing GUID?

Hi,I’m currently doing MongoDB sharded cluster implementation. I manage to backup the sharded and config server, now trying to do some test restore.Is there any ways that I can simplify the process, without affecting the production server.I understand that I can do out of place restore, but I do need to prepare another set of mongodb server which currently I’m having difficulty to provide the resources.The “Restore files only” option, can I use this to test the restore to another path within the production server? Will this option shutdown the server? regards,Fauzi

Hi Team,We have facing issue in our commvault infra. While running auxillary copy job media marked as appendable its not full , after appendable is not reusableThis appendable media is not full, also tape is getting stuck inside the drive,if we can reuse this appendable tape without erase the existing data(because we data retention in 5 years) please share any solution for this issue

Hi Team,We have facing issue in our commvault infra. While running auxillary copy job media marked as appendable its not full , after appendable is not reusableThis appendable media is not full, also tape is getting stuck inside the drive,if we can reuse this appendable tape without erase the existing data(because we data retention in 5 years) please share any solution for this issue

Hello can I upgrade my Commserve directly from 11.20.40 to 11.28.83 (2022E)? I have windows 2012R2 on the CS (virtual machine) ,This is CS and MA together in one VM . Thanks!

Are you able to Aux copy directly to S3 Glacier Deep Archive (cool tier), without having write to hot tier?

Dear support,If enable Encryption (in Disk configuration - check below pic) for both primary and Secondary copy, will be also encrypted the traffic between them?The goal here is to have “full” encryption, not only for backed up data, but also in Aux copy operations. Please for your feedback,Nikos

Hello, please, I need your help, I have to set up continuous replication of a VM and I can't find the correct configuration.  

 Hey folks,A few months ago we made a major update to our cloud portal and replaced the classic dashboard with our new Cloud Command dash. The team is keen to hear what you think about the new dashboard.Answer the poll and leave a comment below!👇 Backup health report in the Cloud Command dashboard 

Hello to all,We are interesting to deploy Data Isolation / Air Gap (within a traditional Commvault environment) for a secondary site in Azure.Is there any required Commvault license for Air Gap (in traditional environment, no Commvault Cloud SaaS) Looking required configuration for the Azure Side. Best practices for Commvault configuration.Please for your feedback,Nikos

Good morning! We’re setting up a PG instance with Commvault.  We’re running on RHEL which has a default block size of 4k, but it appears PostGres uses a block size of 8k.  Should we be setting RHEL to use 8k blocks for the database mounts?  If so, can you tell me why?  Our OS folks are curious. I appreciate any guidance you might give.Thanks - Chris

Hi all,since a few days ago two servers appear in the “Missing SLA” section of the SLA report but, as far as I can see, they are regularly backed up on daily basis.These are new servers, recently integrated in our Commcell with the role of Media Agents. Any idea about why this happens? Thank youGaetano

Hello Commvault Community!One of the environments had a problem with backing up virtual machines in Azure.Some virtual machines return an error during backup:"91:413 Encryption status of one or more disks doesn't match the setting in ADE Extension of VM [XYZ]. [All] disks are expected to be in encrypted state.Source: CS, Process: JobManager"The problem occurred for version 11.28.100I see that there is a patch for SP30 with a similar description: Lengthy restores of Azure ADE virtual machines can fail with the error "Failed to setup encryption settings for the VM" - 6577 (11.30.53).https://documentation.commvault.com/v11/expert/files/service_pack/updates/11_30_83.htm However, I don't know if this is a fix that applies to backups, because the description refers to recovery operations.I created this thread to ask whether this may have an impact on the situations on SP28 or whether these are completely independent scenarios and matters that should not be combined.Could I ask you to verify

When the backup is complete, the records disappear in 10 minutes in Job Controller  I want to make sure that it doesn't disappear Until I refresh it  

  HelloPlease help, I am trying to integrate an Oracle server that has a "Red hat" OS and I get the following error.It may be something very easy but please if someone can answer, I will be grateful.

Hi ,  we have aux copy to tapes which is our 3rd copy , and we can see big data app job being copied to it frequently , how can we exclude it 

Hello All,I have a question regarding the behavior of an SQL cluster. Scenario:This cluster is made up of 2 VMs with shared disks. There is also a witness client to this cluster. The witness client was rebooted unexpectedly, and so I’m assuming Commvault determined that the cluster was lost, since a backup set and instance were automatically created on one of the client nodes. What brought our attention to this was that we received an alert that this subclient could not be backed up since there was no Storage Policy associated, and permission not configured, which was to be expected.My questions:Is this normal behavior? (I believe that it is?). If so, why would Commvault do this given it can’t be backed up anyway with no storage policy associated, etc...? Is there an option to disable this behavior? Am I correct in saying that by the witness client being rebooted, the system assumed the cluster was lost? Also, this is not the same as a failover, yes? If an actual failover occurs, would