Self-Hosted Q&A

Hello, just wondering in order to “increase” security to SQL DB of CommServe, following CIS Level 1 hardening, is it a good idea to remove sysadmin permissions from local / windows user from SSMS?After this action, is there any way to connect to COMMVAULT SQL instance?Where we can find the credentials for these sql local users?Please for your feedback!

Hi, Our MySQL DB admin has removed some transactions logs from DB side. No we recieve following error in incremental backup. our full backup is a snap backup. So after the full, incremental are also failing with the same error. what we can do to fix this without purging logs from D side ? Really appreciate the help at this point.

Hey,quick question:I am currently unable to delete a media location.My question, is it possible to delete the tape locations via a Qscript?

Hi Team, The Library of Storage Policy Copy, which I marked in the red frame in the screenshot below, will be closed. For this reason, we need to move the data to the "Private Cloud Library" that we have just created."Private Cloud Library" is not listed as Storage Pool when creating new Storage Policy Copy. There are already 2 Storage Policy Copy attached from "Private Cloud Library".The question is: How can I add a Storage Policy Copy with different retention addressing the same Library? Is there a limitation?If I can't get past this, is there any suggestion on how I can move the data?   

[Catalyst\53X0E7_10.20.2021_13.11\CV_MAGNETIC\V_298] [-1910 OSCLT_ERR_OBJECT_KEY_NOT_FOUND] getting following error. 

Hello,Our customer is currently backing up a large CIFS share using another backup solution once a month. The solution has been configured to do the incremental forever with 7 years retention. The backup lands on diskpool and migrate to tape as last resting location. After the backup completion tapes send to vault. How can we mimic same method with Commvault with a tape library.  There is no disk to tape migration neither incremental forever without doing any synthetics full with Commvault.I thought best approach might be listed what do you think?Define a NAS client  with CIFS credentialsRun a manual full backup to Tape library using maximum amount of drives with multiple streaming.Define a monthly schedule as to directly tape library as target Set basic retention 2555 days 1 cycle.Maybe once a year run a synthetic full just for precaution (!)This still lack of disk to tape migration but at least similar to current solution.

Hello, I am trying to NAS backup with NDMP agent but when i am running incr backup its taking to long or de backup faile. The volume have more then 14M small files.  What is best practice to backup it? Intellisnap maybe? 

Hello all!We are in the middle of Proof of concept Postgre backup implementation process.No one of our backup team does have any experience regarding this backup type. So far we do have implemented backup that I am able to see those two Backups sets:I am trying to understand the difference between those two subclients. They were configured automatically. I have found this in documentation:So in case that we would like to do Full Backup of All DBs i should use Dump Based Backup?But when creating backup for this subclient (Dump Based Backup)backup size is about 250mb… DB team checked server configuration and it said that DB is more

 Source DR DUMP : Clustered Commserve Destination Commserve : Single server DR restore status : Completed successfully. Issue : SSO is not working  Hi Team - We have done the DR restore from Windows cluster to standalone server, After DR all clients are communicating to the new commserver and we can able to run the backups and restores, But SSO is not working, which is configured on Old Cluster setup. Could you please help on this please.  

Hiis it possible to restore HanaDB to windows folder \ BAK file?i want to transfer DB data from site to other sitethanks

Hey Guys! (CV240229-614 Incident already open, but no helpfull results so far)We need to restore mailboxes from 2015. We made in the past a HW SNAP, and copied the SNAP to Tape, where we have the Data now.When i start the Browse, open the Information store, all DBs have the Size 0kb, but that should be normal in this case.After i selected a DB file and started the recover database job, it goes instantly fail without doing anything. (Same when i start Mailbox Recovery)I know you need a lot more informations - which one should i provide you additionally?Thank you guys!Because of that short job runtime, we have also nothing helpful in the logs: @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : atsw-cvltcs01File    : JobManager.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@14904 5bd8  03/01 09:51:54 15169823 CVTHREADSTART

Hi Folks,I am trying to install Commvault 11.34 Trial on Windows 2019 Server. However, in the final stage of the installation process, Commvault is asking for the SQL Server sa user password. After changing the sa password several times using SQL server management studio, checking if the user logging is enabled, etc.. it’s still returning as invalid password. NOTE: The SQL server was installed by Commvault 11.34 installation package.How can I fix this issue?Thanks  

Is there a way to enable the Root User on a Hyperscale 1.5 node from command line? It was disabled when we deleted the storage pool and I was unaware we cannot run the umount command as the cvbackupadmin user.  

 Hello, please, I need your help. I'm trying to add an ENDPOINT with Linux Mint 21.1 operating system locally, and when I try to install it, I get the following error. In the Commvault documentation, Linux Mint 21.1 is not listed as a supported operating system. However, I wanted to know if someone managed to install it or how I could proceed since the client only uses that operating system. 

Hi everyone please i need some help, i try to discovery RDS SQL instances but is not occurred.I have open many cases in support, and they work in issue but they are not finding a solution.All system requirements are OK, but what's even stranger is that it lists every other technology, just SQL, which doesn't.The message in cvd.log and the Command Center is: "All SQL Server instances are configured."i put the screen in attachWe have already exhausted all possibilities for resolving this problem.Pleeeeasee i need helpbest regards for all!!Sandro  

Hello please help.I installed commvault for a client and I have to make ENDPOINT backups.When I add a laptop I get the following error message. I'm new to commvault, I really appreciate your help.Error code: [68:574]Description: Required media version [11.32] with transaction Id [5494260] is missing in the Software Cache. CommServe may be installed with a lower version media. Please check the media in Software Cache and try updating the CommServe before updating clients.Source: win-7r8v7nd73ub, Process: DistributeSoftware 

Hello I have CS in 11.30.23 and MA in 11.30.52 (they both physical servers - windows 2012R2)and I want to upgrade to 11.32 version and the SQL you can see in the image that I attach below:Can I do the upgrade directly ?or maybe I need to upgrade the windows from 2012R2 to windows 2016?Thank you very much :)

CV 11.32.43Recently upgraded from 28 to 32 and immediately noticed more than a single backup job running for the same snapshot.A little more context -  Run a full snapshot job on a VCenter Client, then a Backup Copy. Job started no problem.Few hours later, the automatic scheduled kicked in and another backup copy job on top of the one I started manually started as well (two running simultaneously for the same snap) - the new job, picked the VMs that were still waiting on the first job. While looking at the FR11.32 documentation I found the link below. Can someone confirm that this is correct link for what I`m experiencing?https://documentation.commvault.com/2023e/expert/managing_backups_based_on_snapshot_retention.htmlIf so, the article mentioned additional setti

Hi Folks,First, many thanks for the information here. I’ve solved a lot of issues just reading answers found here.Ok, here’s the rundown. We changed the Commcell service account password on the AD side. We thought we went into Commcell Console and updated the credential there. Everything was working fine, until a short time later and now we cannot login using our AD account (If I’m reading correctly, is that because the service account can no longer connect to the AD for an LDAP lookup?)Looking into the EvMgrS.log I can see this entry### EvSecurityMgr::userLogin() - processAdUser returned [-105], "Failed to connect to the domain server. Please contact Commcell administrator to check domain service credentials."### EvSecurityMgr::userLogin() - Socket [0x0000000000001264]: LOGIN ERROR: Invalid login/password attempt with UserName [domain\user] from [server], Attempt [1/3]### ::sendResponse() - FAILED [Failed to connect to the d

Hello all!We are trying to create a group in Commvault for all hosts which have backup activity disabled.We do have found this setting: But a problem is that if machine contains agent backup types “inside” itself and backup is disbaled on agent level it won't show in this group. For example - if server SVR001 contains SQL and File System backup and we will disable ONLY File System backup on SVR001 it wont show in group which will be configured as screenshot above shows. My question is - how to show all disabled backups? No matter if backup is disabled at Client Level, or at agent level.

Hello all,I just hit a situation. When trying to change the LiveSync default storage policy, documentation told me that the new user defined storage policy for the commserve livesync feature should be NON deduplicated.Happens that this environment has as storage options an HSX RA appliance and tape storage.HSX RA is per design a deduplicated storage pool.Has any one faced this situation? I did not want to create another disk pool to satisfy this NON deduplication necessity. Is there any way out?Regards,

Looking for some input on the use of Data Access Nodes when backing up NFS shares.I noticed during a backup failure that my Proxy 1 in this case was down and backups went into a pending state. However there are several over proxies also available for the job as shown. So it is my understanding that the job will NOT go the list and pick the next one available. How do I make sure that Commvault uses the next available proxy on the list if first one or any of them fails?Can you point me to the right documentation where it talks about the failover for those nodes since I could not locate one?Thanks

Hi CV support, I got a backup job fail and checking the logs i found error message:12482 30c2 02/28 21:09:06 871906 CPostProcessingOptions::LoadConfiguration(116) - Defaulting to one read per physical disk, the collect files will not be divided further.12482 30c2 02/28 21:09:06 871906 CReportingThread::Init(18) - Reporting thread initialized12482 30c2 02/28 21:09:06 871906 CReportingThread::AddTask(144) - Task [JM Progress Report Task] Registered with reporting thread with timeout [300] seconds12482 30c2 02/28 21:09:06 871906 CReportingThread::AddTask(144) - Task [Performance Counters Logging Task] Registered with reporting thread with timeout [1800] seconds12482 30c2 02/28 21:09:06 871906 CScanJobFileSystem::Configure_JobReferenceTime(651) - Full backup will not query for new subclient content12482 30eb 02/28 21:09:06 871906 CReportingThread::Run(23) - +++12482 30c2 02/28 21:09:06 871906 CScanJobFileSystem::Configure_ArchiveB

Hello,we need a hardware refresh of search engines and there is no indexing anymore. All agents that were indexed are not active anymore. So we only have to keep the old index. The Commerve is on SP32. I tried to do all steps described here:Search Engine Hardware Refresh (commvault.com)The installation of the search engine (SP24 package) failed with an error: 8080  1     02/28 09:18:31 ### ### ### - Server Error:  (Error) Paket [Search Engine] is no longer supported in the current version. Please refer to the documents or contact your software provider for information on alternative options. [67109659].I am struggling around with Commvault support, the only question I have: How to install the old search engine (SP24 package) with an SP32 Commserve? Is there an addional setting?  Than

Hello, i have a problem when i make a backup from some mssql databases with the transaction log backup.Then comes the “warning”/”info”: Failed to set up DataPipe. The connection with this product's Communications Service on MediaAgent may have been reset. Check if the service is running. When i make a full backup it works fine. My CommVault version is the V11.34.5 on the CommCell and the MSSQL iData Backup Agent on the client side. Thanks a lotDietmar