Commvault Cloud Topics

Hi, I inherited the Commvault environment and the Commcell Console uses an AD service account to authenticate logins. Because the service account password does not meet our AD password requirement, I’ve changed it to a new/more complex password. However, I did not update it in Commcell before I logged out. Now I can’t log in any more. It gives an error “Failed to get properties for user [domain_user] in Commcell Console and in qlogin:  “qlogin: Error 0x103: Failed to get properties for user [domain_user]”. Is there any way to update it? I can’ change the password to the old one because it does not comply with the AD password policy so it refuses to accept the old password. Thanks.

Hello,Currently, we are using version 11.20 of Commvault on a Commserve Windows 2012 and SQL version 2012 server. The Commserve is a VM.  We want to upgrade the Commvault version to 11.28 and we need to upgrade the OS version and SQLServer to Windows 2022.What is the correct method to follow to upgrade Commvault?Can we  upgrade the OS and SQL version into 2022 and then install version 11.28 of Commvault : in this case, we need go through intermediate versions? Could this cause database corruption? Or is it better to rebuild the VMs?Thank in advance for your response.

Hello,have anyone experience with backing up VMs when VMware Native Key Provider is beeing used?One of our customers is thinking about encrypting the VMs for security reasons. From what I saw in the documentation the VMware Native Key Provider is only working for VMWare infrastructure products.I am not quit sure how this will impact the backup regarding to, ddb increase, if the data will be browsable with/without an agent installed.Any thoughts about this topic?

Hi Team,When the pre-post script is run, does Commvault only look at exit code=0 or exit code=1? Are there any other exit codes we can check?

Hi All, As far as I know, Intellisnap backup is the one of the great option in physical environments. It brings, lot of benefits and improve backup performance.As per my understanding, during the VM Backup, the software snapshot taken by hypervisor, whereas in Intellisnap,  hardware snapshot taken by storage and mounted in the VSA. But, I couldn’t figure out, how the IntelliSnap backup works in Cloud (Azure) and how its beneficial over Azure VSA backup in terms of backup performance.Because, both scenario, its a software snapshot and it suppose to be mounted in the VSA to perform backup copy nothing but streaming backup. Can anyone provide more information and also share if you know any whitepaper. Thanks,Manikandan  

I have comcell server which takes backup of all my Physical and Virtual Machines. I have few servers which are on DMZ network and cannot connect to comcell server. I have setup a Virtual Machine. Which has access to both DMZ network and Comcell. Can I use this server to take backup of the DMZ network servers. if so what all are the requisites?

Hello Everyone, I have been researching the differences between using Commvault backup and Azure backup for backing up Azure Virtual Solution (AVS) VM instances, especially when dealing with a potentially large number of VMs (up to 1000). Here are a few points I have found so far:Commvault backup allows for selective file and folder recovery from Linux VMs, while Azure Backup (MABS) may not provide this capability. Azure Backup (MABS) might have blind spots when it comes to VMware vApps, whereas Commvault backup offers better support in these cases. App-consistent backups with native Azure Linux instances may require manual scripting with Azure Backup (MABS), but it's unclear if this applies to Azure VMware Solution (AVS) backups.However, I would greatly appreciate your input and validation of these points, as well as any additional insights or considerations regarding the advantages of choosing Commvault backup over Azure Bac

Hi all, We’ve got SharePoint Server 2010 on Windows Server 2008 R2, and the CV agent is currently on version 11.24. After upgrading to 11.32, backup keeps failing with the following error:Error Code: [27:209]Description: Failed to Initialize necessary components. Please look into logs for details .Process: CVSPScan CVSPScan.log:4012  1     01/16 12:18:42 4419945 CVSPServerFactory2013 CreateInstanceFromAssembly - Exception creating instance CVSPDocServer2010Namespace.CVSPDocServer2010 from CVSPDocServer2010 - System.InvalidCastException: Unable to cast object of type 'CVSPDocServer2010Namespace.CVSPDocServer2010' to type 'CVSPServerInterfaceNamespace.ICVSPServerInterface2013'.   at CVSPServerFactoryNamespace.CVSPServerFactory2013.CreateInstanceFromAssembly(String assemblyName, String typeName)4012  1b70  01/16 12:18:42 4419945 InitializeCo

I have 3 locations worldwide with different companies. I want to back up these locations with a secondary copy of the backups at the main location in a storage pool.  Is this possible with an auxiliary copy?or what is the best way to do this? 

Hi Vaulters, Our customer had some concerns regarding two DR scenarios, in which your guidance would be much appreciated. Below both scenarios :In case of loss of a MediaAgent, how can the data be restored from the storage bay ? Do we have to install a MediaAgent from Scratch ? Knowing that we have a second MediaAgent. In the same case, how about DDB, can it be rebuilt from the Storage Bay backup images ? Our customer also has secondary copies for each storage policy on Tape, how can they restore the data in case of a complete loss of the Infra (Only Tape library remaining) ? Is there any way to rebuild the CS from the tape ? Same for the MediaAgents ?We heard about Commvault’s Media Explorer, but didn’t get what it does exactly, and if it is the main solution for rebuilding the CS et MAs metadata, is it compatible for Tape also ? Kind regards

Hi i have a question about DDB assignment.In my environment i have 2 file DDB for same disklibraryI think it was created by mistake when creating a new storage policy. So my question is can i remove (seal) the 1 DDB that i dont need? and will the storage policy using that DDB switch over to the other DDB? they are both under the same Global DDB.the reason this is a problem is that this DDB is located on the comserve nodes and they dont handle this load well. i could of course move the DDB but i would prefer to remove them instead.

i*m using Hyperscale x nodes that are also Vsaproxyswhen adding a new Fcdisk to the node it will not be discoverd automatically.Is there an option to let discover the Hyperscale node the SAN Disk. ..Chr 

Hi,Good day.We need your expert recommendations on this matter.Just wondering if there are specific parameters on IBM i (client) or Commvault that we can modify to improve our IBM i backup simulation. IBM i Test POCPower 8 running IBM i 7.4 on external storage SAS drivesNetwork: 1x4 ports 1GB (aggregated) but planning to use 10GB in the actual environmentCore: 0.8Memory: 16GBDisk: 84x150GB Current Backup Parameters and Scenario:We tried to run *ALLUSR subclient with 6.5TB capacity and took about 15hrs to finished.SAVE WHILE ACTIVE *NONumber of readers: 8Network agents: 4Compression: On the storage Your inputs are very much appreciated.Thank you.

HiDuring accessing Commvault Partner university site we getting following error while we are login on partner site Regards   

I upgraded from 11.30.80 to 11.32.35 and lost access to the Command Center.  After the upgrade, Chrome started reporting “Your connection is not private” and “the website sent back unusual and incorrect credentials”.  Even though my certificate was still valid, I had my network guy generate a new commandcenter.pfx file using the same password as the old file.  I copied the file to D:\program files\commvault\ContentStore\Apache\conf on my web server then stopped and started Tomcat.  Now when I attempt to go to Command Center now, I get: 404 Not Found.I *suspect* this is more of an upgrade issue than it is a certificate issue.  Does anyone have any suggestion on what to check?  I found this post which had the same problem but what worked for them doesn’t seem to help me.  If CommVault staff see this, I have ticket 240112-474 opened

Hi All,is there some possibility to perform the action of “pick data for verification” for a job of a Storage Policy with a command line? Maybe I have to do it on a lot of jobs and I’m looking for a script.Any help is appreciatedThanks

Using continues replication for a number of VM”s. Some TB’s large. Question is this.When a failover is done. Does it take up double the space? Like is a whole additional VM created and the ‘replicated’ VM still existing in VMWare? Example: Live Syncing 1TB VM.-Failover-Do know hove 2TB of space used on the datastore?

Hello, I need to take intellisnap snapshot backup of oracle/sap oracle database once a day with no backup copy.If i just schedule default subclient (selective online) and not schedule archive subclient, will there be any issues during recovery? Thanks 

Hi all newbie here. just a quick question please,  While trying to restore a Azure vm in Metallic to Azure out of place, I get an error failed to create the container for Virtual disks under the storage account.  Should i speak with our Cloud people about this first before troubling Commvault. as i may not be choosing the correct storage account.   Regards  Tony 

i have used an account which was part of master group for all commvault configuration . later i have customized the permission of this user to minimum. does this affect any configuration which i was perfromed before 

Hi! I am working on VM onboarding PS automation for CV, and I can not find the way how to trigger backup for 1 specific VM (which is final step for onboarding process in our company)The only solution I found is: Backup-CVVirtualMachine, but unfortunately it returns me 404 error.Other ways allow to run backup for Backup Sets only which is not ok for me 😐Is there any other way I missing?Thank you

Hi all!I’ve been trying to solve some issue, but I’m out of ideas already. I’m preparing new Commvault solution for OLVM (Oracle Linux Virtualization, based on oVirt). One of the VMs (let’s name it VM_RDM) has physical RDM disks attached, which are being backed up externally, outside of CV. I need to exclude them from CV backup, but sadly I didn’t find any solution for OLVM.My VM_RDM is backing up properly, but I’m getting status “Backed up with 1/more errors” with description “physical RDM disks are not supported”. I know it doesn’t impact my backups, but is there any way to get rid of this communicate? I can’t use filesystem backup due to requirements. I tried disk filters in “content” page, setting up different plans, subclients etc, but it just doesn’t work. I tried additional setting “IgnoreUnsupportedDisks” (

Hi,I have found how to change the root password on each hyperscale X node.My question is : if the root password is changed, is there an impact for the backup ?Can i change it without impact ?

Hello,We have an hyperscale environment with 3 nodes that works with SFP 10G - we upgraded our network infrastructure Can we just bring the Hyperscale node offline (https://documentation.commvault.com/11.24/expert/stopping_and_starting_hyperscale_x_reference_architecture_node.html) replace all SFPs (from the 10G to the 25G SFPs)and it would work? or there is some scripts  that need to be run after we replace the SFPs?Best regards,

Hi team,We wonder if there are any benefits with run incremental backup before synthetic full [VMware] ?