Commvault Cloud Topics

Hello, Could you please share with me a link or document to check the FS and Oracle DB backup compatibilité with LPAR and AIX OS ?Hardware : Power7, Power8OS Version AIX 7.1  AIX7.2Thank you in advance.

Hy everyone,I’m trying to backup virtual machine in fusioncompute but it’s fail.I’m using Centos 7 as my Virtual Server Agent, and in fusioncompute i can see the process to create and delete snapshot, but after that it’s fail.Here is a screenshot with the error message.  Please help me.Thanks.

I have a customer who experienced a cyber attack and  his servers hacked and his passwords changed’I have the Commcell  ID of the Commvault , but there is no access to the customer's email,Can I recover the password?Thank you .

Is there a recommendation for exporting large mailboxes to PST? I’m trying to export a 90 GB mailbox. Trying to use the search feature does not really help unless I’m using it wrong.  Thanks for any feedback.   

Can anyone help me explain how the log truncate is  happening in always available group, consider  I have two nodes , can anyone explain me how the transaction log backup is happening and how the truncation is happening 

Hello, I’m trying to run a qscript on my linux Commserve in 11.34.3 and i get this error :[root@redhatcs01 Base]# ./qoperation execscript -sn GetClient_Info.sqlexecscript: Error 0x13b: Qscript execution failed.QScript[GetClient_Info] CS[commrhelcs01] DB[CommServ]Qscript Output:Failed at RunStringQuery_QS! Error: [Failed to execute SQL Script!]. if anyone have information about using qscript on Linux Commserve ?Kind regards,Christophe  PS : Happy new year 2024 !!🥂

DB2 backup size is 25TB, separate on 16 disks. I saw below article.Q1, any suggestion on maximum number of concurrent parallelism queries for my 25TB DB2 restore?You can improve restore operation performance by using parallelism.If the database contains a large number of table spaces and indexes, you can perform a restore operation more quickly when you set a maximum number of concurrent parallelism queries. This takes advantage of the available input/output bandwidth and processor power of the DB2 server.https://documentation.commvault.com/2023e/expert/using_parallelism_for_enhancing_db2_restore_performance_01.htmlQ2, any suggestion on the number of buffers and buffer size for 25TB DB2 restore?ou can improve the performance of restore operations of backup images

Hello,in a workflow for automated mail restore from a Exchange DB, I need the parameter folderTag and mailboxTag. How I can request/get this values for a specific user from a recovery point? As part of the recovery point creation and mining, I can see the edb file info and  folderTag/mailboxTag of user within the Exchange database, in the Commvault logs…  but the logs roll over, so no source to grab the parameter for the specific user. Thx, Kay

I would like to know if there is a report on the historical growth of the Total Data on Disk Size attribute in a dedupe engineAny information provided is appreciated.  The total disk size as we know is the size of the reference jobs and data written

We are experiencing issues with our HyperScale cluster. The backups seem to be functioning, but we are receiving the following error message during backup:Error Code: [13:244]Description: [Deduplication failure] [Dedupe disk media] [Encountered a network error. Could not connect to the CVD on the target MediaAgent to launch the DDB engine.We also see this error message in the storage pool in Command CenterCreate Storage Pool Failed[Reason:There is an issue with HyperScale X storage configuration. The CV services are restarted on all nodes. Anyone know a solution? /Camilla

Hello All I’m searching for the workflow to migrate sub-clients from vCenter to vCloud director 

i have started a aux copy job with 5 jobs and later i found it is selecting all the new jobs to be copied in the same aux copy basically i want only the jobs which are present at the time of aux copy job started to be replicated can i achieve it only by disabling the below pick data from running backup job do i need to set  QueueConflictingAuxCopyJob to 1

I try to purchase exams like Certified Expert .I saw that the old site https://ea.commvault.com/ are “moved “ to https://commvault.csod.com/loginWhen I try to access on It ALL my old certification are not reported !!!!BUT if I follow the link from old cert.notification (2022) I can still access to the old https://ea.commvault.com where my previous certifications still present .How can I move to get exams for Certified expert 11.XX.X Exams ?Thank you

Hello a user wants does not want Commvault to truncate the transaction log backup. they are already running a job that does that. How do I turn it off off? and specifically on certain SQL instances?

So i have just backed up my Exchange server on Commvault 11.28.68 and I go and restrore some emails and an error shows up saying“Collection is not yet created for this subclient. Check if playback succeeded.”  How do i get this fixed

Hello Team,In case of VMware backup in a HPE StoreOnce (backup repository), I’m wondering what’s the recommended method to deploy the MediaAgent.  Be physical or virtual?In case of virtual, I see the advantage to configure VM backups with hotadd.In case of physical, probably you have more security & reliability, but still looking for best practice.Please for your feedback,Nikos

Hi,New to Commvault. We are trying to create a snap backup of an Oracle database to HPE3Par but this fails. ‘Strange(?)’ thing is that snap backups of the VM work fine. Do i need to configure something on the vmware/3par side? I can't figure out the error:2199 a36 12/27 11:45:07 ### 3PAR-getDevArrayInfo() - [/dev/sdb] Page 0x83 [lun wwn - ] [is 16Byte WWN - No][is 16Byte ID - No]2199 a36 12/27 11:45:07 215 [GETARRAY] Unable to get array details as given array name is empty. Please make sure to get the right array name from LUN or volume.2199 a36 12/27 11:45:07 ### isRemoteCallEnabled() -  Unable to set the login credentials for SMIS provider2199 a36 12/27 11:45:07 ### 3PAR-TP_prepareDevices[Local]() - Starting to prepare snapshot/clone [1 devices].[]2199 a36 12/27 11:45:07 ### 3PAR-TP_prepareDevices[Local]() - 3PAR-TP_prepareDevices[Local]: Attempting to get array info from host device path /dev/sdb2199 a36 12/27 11:45:07 ### 3PAR-getD

 Native file-system access  Application awareness  Federate management of other required systems

Hi All,CommServe stopped working after the 2023-11 Cumulative Update for Windows server 2019 had been installed.There are some strange issues with the CommServe database. cvd.log:… CheckDatabaseUpgradeInProgressOrRelease() - Product Version [] does not have all required fields.10464 2abc  12/27 14:16:49 ### ValidateDatabase() - Aborting startup as database upgrade is not complete. Please make sure that database upgrade is completed successfully.10464 2abc  12/27 14:16:49 ### cvdPostInitCSChecks() - Failed to validate the database. Will retry after 30 seconds and DatabaseUpgrade.log:validateInputParams() - Database Upgrade Script Version [] does not have all required field.) I am not aware of any Commvault update/upgrade at the time of CU update.We are planning to fix it by DR recovery. Could someone provide us with another option? Thanks.Lubos 

I am reaching out regarding an issue I have encountered while attempting to use Commvault 11.32.35, specifically with the Command Center.I have followed the installation process diligently, including the implementation of .NET version 3.1.32 as instructed. Unfortunately, the Command Center is not responding as expected.To address this issue, I also attempted the installation using .NET version 8, but the results were equally unsatisfactory.I would greatly appreciate your assistance in resolving this matter. If there is any additional information I can provide or any specific recommendations you may suggest, I would be more than happy to follow your guidance.Thank you in advance for your time and support on this matter.Best regards,Ferox

Hello!I’m new on this community, but I’m a CommVault user since 2015. Glad to be here and nice to meet you all!Today I had to urgently (as usual) restore 2 VMs, then I got an email from VMware team saying: “Hey, you missed to write custom attributes on the restored VMs!”Looking at the VMs I noticed that they were right and VMware Custom Attributes were empty. We have +1500 VMs and we use them to keep a log of who installed it, when, which app is running on etc etc.So finally my question is: is there a way to include certain VMware custom attributes in the VSA subclient? And of course restore together with the VM? I don’t want to include all, only the ones I care of.Thanks in advance Stefano 

We are unable to see the option for WORM on CommCell console in Commvault 11.30. According to new releases what exactly is the difference.  

Hello to all,Recently I faced the following issue and I was not able to login to Command Center!In my case there was no alternative in browser, neither an exception to bypass this Clock Ahead error!Finally, the solution was to just update the Chrome browser to latest version!As the documentation mentions “Google Chrome (versions that are not older than a year)” Supported Web Browsers for the Command CenterYou can use the following web browsers to access the Command Center and the Web Console.    Apple Safari (versions that are not older than a year)     Google Chrome (versions that are not older than a year)     Mozilla Firefox (versions that are not older than a year)     Microsoft Edge

Hi Commvaulters, Can someone advise me with the needed network ports to be open in order to perform an aux copy between 2 MAs.We installed a new MA on a remote site, and we want to open only the needed ports between it and the CS (For communication) and between it and the MAs located on the main site.Please to note that we are running CV version 11.24, I know that the main ports are 8400 for communication and 8403 for data transfer.Is there any other once that needs to be opened ? We want to minimize port opening in order to fully secure the remote MA. Regards.

I’m new to REST API and the Commvault API Explorer and my first tests fail.At first I’m creating an authorization token using the Sandbox:Then I switch to the API Explorer and open the login (using the lock on the right hand side) and paste the token I got before:I try to get a list of plans using the “Get List of Plans”: I’m getting a response with an unknown response code:  In