Commvault Cloud Topics

HelloRecently our Windows VSA proxies started to bluescreen during backup when we are using HotAdd as transport Mode. Switching to NBD works fine, but is a lot slower.Happens in 2 different ESX cluster running both vSphere 7.3 and 8The server BSOD with messageHYPERVISOR_ERROR (20001)The hypervisor has encountered a fatal error.Arguments:Arg1: 0000000000000013Arg2: 0000000000000000Arg3: 0000000029b92701Arg4: ffffe800005492c0 Anyone else experienced recent issues with HotAdd backups?  

Hello All We take adhoc backups every day for patching activities and we search for each and every client in Command Center and trigger incremental backups for those clients(more than 100 every day). Is there a way that we can trigger the backup for these clients using RESTAPI. Foreach through these clients and trigger the incremental backup. I was able to authenticate and generate the authentication token but cannot trigger the backups for those clients. Its my first time with RESTAPIs. Would be grateful if someone can point in the right direction. I am using PoweShell. Thanks

Hi,Currently this is the only 2 options available for Agent types in our Restore job history.Seems there’s no option to select other agents unless you use the Java GUI built in reports. 

Hello,We are running into the issue with Office365 restore jobs when we refreshed the Media agent few weeks ago. All restore jobs would still need the old MA content Lib alive, which is we do not want it . So what ‘s the best way to move these Content to the new MA ?ThanksKent Old MA Lib New MA Lib 

Hi Vaulters, Regarding SAP HANA, we’ve got two sites, first one being replicating its SAP HANA to the second (using HANA replication). With commvault, how can we manage this type of scenario ? Do we only need to back up data in the first site, or do we need to implement another MA on the second site to back up the replicated data also ? It's more of a design concern. Any provided suggestion would be appreciated. Regards.

Hi,We will be adding 2 more expansion modules (160 slots and 16 LTO8 drives in total) for out tape library. I haven’t done this task before, so I wonder do I need to stop the Commvault service on all of my Media agents when I do the detect the new expansion modules with the Expert Storage Configuration? Thank you.

Hi,I am block replicating a 225 TB drive, however, every now and then I get a message:I should be concerned if such errors are acceptable. On source: 1476 7e8 10/13 14:25:49 22 [xxxxx8] BlrWinFsHasher::copyNextHashes() - Empty hash result received.1476 308c 10/13 14:25:50 22 [xxxxx8] BlrCtrl::connect() - Connection to xxxxxx01/10.xx.x.xxx:571491476 7e8 10/13 14:31:50 22 [xxxx8] BlrHead::addEvent() - Exception for pair 22: Unexpected mixing error in source.1476 7e8 10/13 14:31:50 22 [xxxxx8] BlrHead::error() - 0xEDDD0001:{BlrSmartSync::thread(295)/Int.1.0x1-Timed out waiting for more hashes to come from Tail ESX}.1476 7e8 10/13 14:31:50 22 [xxxxx8] BlrHead::error() - Delegating recovery to main thread1476 308c 10/13 14:31:50 22 [xxxxx8] BlrHead::headThread() - Error recovery1476 308c 10/13 14:31:50 22 [xxxxx8] BlrHead::headThread() - Interrupt smartsync pair 221476 308c 10/13 14:31:50 22 [xxxxx8] ~BlrSmartSync() - Sh

This is just an informative message for customers using FREL appliances. In case you upgrade an existing FREL appliances that is based on FR30 or earlier and in case the FREL is unable to connect to the public Internet than the upgrade to FR32 will cause the FREL to go offline. During the upgrade to FR32 it tries to pull some packages from a public repo which is not possible. I have an outstanding ticket for it and the only solution now is to refresh the appliances with the FR32 FREL.I in all honesty also hope development reconsiders the current approach and implement an automatic FREL refresh function that can automatically re-deploy FREL appliances preserving the current configuration using a one-button refresh option. This is a much better approach than offering a solution that can push out FREL OS updates. 

 Good day to you All, I am encounter the Maintenance release upgrade failed on only single client rest of the linux and win was success. Upon check the autoinstaller.log found below error. 104656 1ef58 10/10 16:33:54 113928 ProcessNewCacheRequest Cache operation type in request is [GetCacheInfoNew]104656 1ef58 10/10 16:33:54 113928 ProcessNewGetCacheInfoReq() - Getting cache information for client [host*8400] from [C:\Program Files\Commvault\ContentStore\CVMedia\11.0.0\Windows] for the requested release and OS104656 1ef58 10/10 16:33:55 113928 [CalculateCheckSumForCacheFiles] Computing file-checksum information for release [11.0.0] os [WinX64] cache directory [C:\Program Files\Commvault\ContentStore\\CVMedia\11.0.0\Windows]104656 1ef58 10/10 16:33:55 113928 [CalculateFileCheckSumForOS] C

Hi,What are the plans for adding OS patches to the Commvault software repository? Same as hyperscale?i know there is a CMR for it for a while. We want to prevent that we need to redeploy the FREL’s each time or do manual actions on the FREL for regular basis. thanks

Hello, What are the coin and procs to enable JMSynthFullJobHighWaterMark. I know that standaard are 50 jobs  but we are using index V2 with more then 500 vm's. What are the recomended settings for synthetic full to not blast the MA.  We are currently running 4 Ma's

I received an incremental backup after a full backup, but the date of the file change was 1972. The file does not change, but it is being backed up incrementally.How should we solve it?

Hello  In Commvault, the available snap engines for HPE include HPE 3PAR, HPE EVA clone, and snap. HPE MSA is not listed among these supported engines. so question arises: Does the Commvault HPE IntelliSnap engine provide support for HPE MSA? if yes, which one need to select? thanks

Has anyone kicked the proverbial tires on this yet either from a NAS or S3 target? Curious to know if CV is qualifying it internally or if it’s on anyone’s todo list. 

Due to the lovely time of the year (which is all the time) we have auditors wanting to know every nook and cranny of Commvault. The current ones are wanting to know the full list of each specific process and Services that Commvault would be using on the client and media agent. I found this document <Click Here> inside the documentation which displays certain services and processes, but still missing a few like BlrSvc and CIMgrS. I just need to compile the name, if its a Commvault or OS process or service, and a brief description of what they do.  Is there something like that somewhere? 

Hi,We have a Domino 12.0.2FP1 server, what has succeed daily Notes database backups (Incremental, Full), but transactional backups failed with error: [CreateIndex index processing failed - no index archive files.]::Client [OST0VWMA02] Application [CreateIndex] Message Id [234881129] Error code [14:105]Our Commvault version is 11.28.56The Client and MA have enough free space on disks, MA was restarted. Transaction log backup running for seven hours, error messages are repeated. Uploaded logs are from a short trying, what was killed. But error messages can be seen.Most interesting part of the JobManager.log for me is: “ArchiveMgr Failed to get valid archive file.” and “Set pending cause [CreateIndex index processing failed - no index archive files.]”Can it be any Domino Server issue? Because it is an upgraded Domino server.We have an another Domino 12.0.2FP1 server, where tran log backups has no any issue.Does have anybody

We took on September 25th. The storage policy was set as below. Deduplication: Enabled Retention: set to 1 day and 0 cycles Worm Lock: DisabledOn the 26th, when the retention period had ended, CommVault sent in delete requests to the Cloud Storage for deletion of the metadata and indexes. However, no delete requests were sent for the archived data chunks. The Cloud Storage responded to these delete requests by deleting the metadata and indexes and responding to CommVault with a positive 204 response.MediaAgent CloudFileAccess log: 5916 1760 09/26 12:15:28 ### [CVMountd] RemoveFile() - deleteimmediatezerocycle/7Z8CZ4_09.25.2023_11.54/CV_MAGNETIC/V_3222/CHUNK_14571/CHUNK_META_DATA_145715916 1760 09/26 12:15:28 ### [CVMountd] RemoveFile() - deleteimmediatezerocycle/7Z8CZ4_09.25.2023_11.54/CV_MAGNETIC/V_3222/CHUNK_14571/CHUNK_META_DATA_14571.idx5916 1760 09/26 12:15:28 ### [CVMountd] Remo

Hi,can anyone knows if Office365 Index Server DR app from Commvault store supports also Exchange On-prem Index server configuration ?Can We use this workflow / app to protect our On-Prem Exchange Index server creating DR Index Server and switching to it in case of failure ? RegardsAlex

Hi, Our company bought U software. We will base on this in our product. My question is, if we have any doc about Commvault_linux-x8664_Media_11_32 (linux installer) other CLI switches? because I need for example download only this part (pkg.xml):Using repository https://downloadcenter.commvault.com - Retrieving Feature Release info............................... Done - Retrieving Feature Release binary info........................ Doneto make better automation of our CI.Could you help us? BrMatt

Hi we are currently using platform release .28 but was wondering how we can go too platform release .30 

Hello All, Does having the ~ key in folder name hide the folder from being backed up? For example “~new folder”. I am looking at doing a restore of a file in a folder that has that character in the name. Thanks!

I am configuring new Library and would like to know how can i move my data with infinite retention to new Library. 

Good Day Community,I have a customer that has been using Content Indexing for several years. Now we want to move to the newest Indexing methodology using the NEW Index Server.I know there is absolutely no migration path from one to another. But luckily, the customer has all the backup data sitting on disk. So my strategy is simply to re-index the data using the new methodology, in a new Index Server. I should end up having the same results doing a search since all the will be re-ingested.Is there something else I should be aware of? Or is this the best approach to achieve this?Many thanks in advance for your input.

I’ve started to integrate the api within Databricks. With common script and managed to extract all client / sub Clients using the documentation provided from customer Support.I asked internally to our SysAdmin that manage CommVault,  to give me an extraction of the data from CommVault (All Clients).The list given from sysAdmin does not match with what I extract from API ( Like 4000+ hostname in mismatch).My Question is :Has someone encountered this issue? Shouldn’t route /Client return ALL  and I Mean ALL clients that I see on CommVault application? Why do we encounter a mismatch between API and commVault Extraction?

Hi, I’m looking for some clarification on backup and retention of Onedrive version history. If I’ve understood the backup correctly it will only back up the latest version of an object at every run. As described https://documentation.commvault.com/v11/essential/130942_backups_for_onedrive_for_business.htmlWhat is the reasoning for this limitation? Retention is configured to be kept for a certain time, say 6 months after deletion, how does this affect the version history? Is versions removed from retention 6 months after being overwritten by a new version, or are they removed when the last version of a file is removed?  Regards,John Robert