Commvault Cloud Topics

 Hi All,We are backing up SQL server as an AWS EC2 instance. There was change were done in which SQL server EC2 instance replaced with new EC2 instance with same name and data. From our end we released the Commvault license and when Commvault was installed onto the new EC2 instance by default client for with we have released the license should get Commvault license and should be showing up. But this don’t happen and new client with same name was created. Please help me to know why new client with same name was created.From my end we missed that the new EC2 server will be created with new OS. Old EC2 has 2012 and new has 2016.Request you to please help me to fix the issue. 

We had to configure backup for new NDMP servers. Backups are running fine on the start but then go into pending state at some point with error:Error Code: [39:501]Description: Client [stpbdedck8s001] was unable to connect to the tape server [swfjdedcba203] on IP(s) [10.100.226.93] port [59022]. Please check the network connectivity.Source: swfjdedcba203, Process: NasBackup  

HelloLooking for anyone who has used Commvault together with Snapvault and would like to know some best practices. I have used both Intellisnap and snapvault in the past but not together.Here is the setup (which was setup before I joined the company). The environment consists of 2 primary AFF and one seconday FAS for the snapvault. All backups are handled with snapshots, so no data is actually sent to the MA or a library. Commvault is only the orchestrator for snapvault and provides vCenter integration through VSA proxy.Plans are in use, and ESX datastores are added to the plansBackup workflow: VSA Proxy tells vCenter to do vmware application consistent snapshot, then the Array MA send commands to Netapp array to create snapshot. Vcenter then removes vm-snapshot and Commvault considers the backup job complete.Backup copy is disabled on the storage policy, otherwise it created a snapclone from the snapshot and mounted it as a

Hello fellow Commvault users,I have a question regarding the upgrade of Commvault from v10 to v11 while also migrating from Windows Server 2012 to Windows Server 2016. I am seeking to determine the best course of action for this process.Option 1:Start by formatting the server and upgrading it to Windows Server 2016. Perform a Disaster Recovery to restore Commvault v10 after the OS upgrade. Finally, proceed with the upgrade to Commvault v11.Option 2:First, update Commvault v10 to v11 while the server is still running on Windows Server 2012. Once the Commvault upgrade is complete, format the server and update it to Windows Server 2016. After the OS migration, recover Commvault using the Disaster Recovery process.I would greatly appreciate your input and feedback on which option you believe is the most efficient and reliable for upgrading Commvault and migrating the OS. If any of you hav

Hi Team, We have a very large, Infinite retention Storage Policy, associated to Storage Pool “Pool1”.It has grown to the point, that we will soon be creating another Storage Pool and Storage Policy. Let’s call these Pool2. All clients from Pool1 will be migrated to Pool2, so Pool1 will stop receiving any fresh data, since Pool2 will start receiving it all. The question I have is around the massive, leftover DDB’s from Pool 1. They are 2 x 1.8 TB and are hosted on the two Media Agents associated with Pool1. Since Pool1 will stop receiving data, I am keen to decommission the Pool1 Media Agents - noting that the Secondary-copy Cloud-based backup data can be accessed from a number of Media Agents and so it does not necessarily have to be the Pool1 Media Agents. It can be any Media Agents, provided they are mapped to the relevant Cloud Library Mount Points. So the questions I have are :- 1 -  What d

Hello!Could you say pleas, if is it possible to export/import some backup from commvault? So that I could use it later without source commvault, by importing backup it to different commvault environment or using some native restore tools of restored application. 

Hi,I have a question regarding the Graph API permissions for the Azure application that needs to be configured.It’s related to this topic:Azure Application API Permissions for M365 Services | Community (commvault.com) Why is it necessary for Commvault to retrieve user list and licenses? And assign the application Directory.Read.All permission?  During my testing, I managed to run a backup from a SharePoint Online site without this permission assigned. However, when attempting to restore back to the SharePoint Online site, it fails. In the Azure Storage account, I can see some items appearing under the container during the restore, but they are deleted after a short while. In the log from the Commvault application server I see the following error message:

The auditors want to see if my backups are encrypted and I’m not sure where to go in the CommVault GUI to show that.  I don’t see anything about encryption in the properties for my storage libraries or my storage policies.  Where do I show whether or not my backups are encrypted?Ken

Hi,Trying to find out the directory structure that Commvault creates in S3 Compatible cloud Storage.I created a VM backup from VMware and got the below Directory in S3 Compatible : Does V_1​ , V_11 mean different backup attempts? What is the difference between the below folder structure?​​​​​​Is it something configurable from Commvault Software?

I have a library with 2x LTO drives that is used for some direct to tape jobs and for aux copies of some disk jobs.Ideally what I’d like is for both LTO drives to be free to aux copy data but if another job runs that needs a drive for the aux copy to throttle back down to using one drive.So for example right now I have 50TB of data to aux copy that is going to a single drive when it could go to both drives (I’ve got them so why not use them) except if I set the aux copy to do that it seems that any new backup jobs to tape pause with “no resources available”.Thanks 😀

Hello team, Customer asks if we can encrypt network traffic when communicates in a commcell.customer doesn’t want to encrypt the backup data but configure to be encrypted for all traffic/packet among tiers. (CS, MA, client) for instancewhen try to do a push installation from CS to client.when request some tasks like backup, restore job. They need to encrypt all the packet due to security requirement.I searched and reviewed these BOLs but not sure if it will work for this customer.Could you happen to give me any advice? Encrypting Network Traffic at CommCell Level (commvault.com)

I have a customer that has some types of  auxiliary copies to cloud one is virtual machines and the second is logs He want to see how much virtual machines backup to cloud and what is the retention of the auxiliary copy to cloud He does not want to see all the clients in the report.  

hi, a customer of ours, wants to move off of all their office 2013 installation.but the access node they use cannot be updated as per commvault documentation:https://documentation.commvault.com/2023/essential/93789_microsoft_outlook_requirements_for_exchange_mailbox_for_on_premises_exchange_servers.html i know this had to do because of limitations with in the newer outlook versions.but as Microsoft it self will stop support, i see this becoming a problem for multiple customers. https://learn.microsoft.com/en-us/lifecycle/announcements/office-2013-ends-sup

Hi Group, I’m hoping someone can help me out. We are trying to develop a script that can be ran on a client which will use a find command for specific files to create a list to be backed up and restored on another client using CLI or the cvc command. We are new to Commvault and were able to do this with TSM’s dsmc command.Any help or examples would be much appreciated. Thank you

hello,I need to restore windows vm’s from hyper-v to vcenter vmware . I use this article https://documentation.commvault.com/v11/essential/114427_converting_to_vmware.htmlThe restore complete successfully without errors. But when the server is booting up it direct to something like recover mode. At the end of this article it’s written  For converted Windows VMs, disks might be offline. You can bring the disks online manually. How do I Bring disk system online?       

Is an option within CommVault to update the description or note fields on the source host platform (VMWare/Azure) when a backup is performed/successful through alert notifications ?

Hello allWe don’t currently back up our entire VM estate due to licence/cost limitations. We’re on a capacity licence and nearly at the limit so it’s buying time. I’ve been asked to work out how much capacity licence we would need to add to be able to back up all our VMs (from this we can somewhat factor in growth rates). Does Commvault provide a report or sizing tool to be able to see this easily? I can see what we’re currently using licence wise, and I can see all my unprotected (excluded) VMs under virtualization, but not how to easily put these together. if I did have to do this manually I’d be looking at the VM size wouldn’t I for the front end size?Would my reseller have a sizing tool maybe? Or can mere mortals get that too?!Thanks for any and all help.

I am preparing a ddb for retirement. There are no jobs associated with it and I have run a space reclamation at the highest level with Clean Orphan data set. Why am I still seeing values in Total Number Of Unique Blocks?  

Currently our client is using the built-in KMS server which stores encryption keys in the Commvault Database. As far as I can find, there is no way to extract these keys.We are looking to transition to Azure Key Vault for storing these keys. It is very easy to change the KMS server, but in theory this would leave us unable to access the previous backups as we technically do not have access to those keys for decryption.I have searched this extensively and there is no documentation for this (confirmed via Commvault support phone call). What is the proper process for changing the KMS server on a backup location, particularly the built-in KMS server over to a third-party, without losing access to backups? I did find 1 forum post stating this “just works”, but I need to provide some kind of concrete answer for my higher-ups to be happy. Thank you in advance!

Stuck trying to get SAML SSO sorted in a test environment before moving into Prod.  Followed the procedure at Using Active Directory Federation Services as Your Identity Provider (commvault.com) and SSO for Command Center or Web Console works fine on every other machine bar the CommServe box hosting the webserver. It just prompts the authentication box 2 times before defaulting to non SSO.Non SSO logins via domain creds work fine. CommCell browser DOES work fine using SSO on the web server box! It’s just browser access. Using LiveSync and failing over to the secondary CommServe results in the problem moving with web access restored on the previous primary server. The problem then afflicts the secondary (now primary. Tried running “in private” browser sessions and clearing cach

Hi,I am looking for confirmation that we can use Windows 2022 as an Azure Media Agent. From books on line I get the following, but this doc was written in 2021 and I can’t find a later version. https://documentation.commvault.com/2022e/expert/assets/pdf/public-cloud-architecture-guide-for-microsoft-azure11-25.pdf Books has Windows 2022 in this url https://documentation.commvault.com/2022e/expert/2822_mediaagent_system_requirements.htmlRunning v11.28Thanks 

Hi Team,is there any alerting can be done to capture the ddb backup running longer like more than 12 hrs or 24 hrs ? 

Description Error Occurred in Disk media Path.Catalyst\\4k2NP2_01.27.2023_12.08\CV_MAGNETIC\IV_1774]-1404 OSCLT_ERR_SERVER_OFFLINE] for more info call your vendors support hotline source ****** process cvd 

I have a storage policy for one shot backups to Tape.The tape robot being used doesn’t have a lot of free tapes, and our other robot has a lot more free tapes.So I am trying to make a secondary copy to transfer all that data to the other DC and to then promote the secondary copy to primary.The transfer of data works, but the option to promote is greyed out.When trying with the promotetoprimary.xml, it gives me this error:A copy Dependent on a Global Secondary Copy Policy cannot be promoted to a Primary Copy. I don’t understand what this means.I also don’t know how to resolve this.  

Hey there,I need your awesome help with something really important. So, I've got these 5 jobs, each about 5TB in total, chilling on a StoreOnce 5100, and I gotta move 'em to a new StoreOnce 5660.I tried making an auxiliary copy to do the move, but dang, it's been a bummer. The job just won't budge and keeps throwing errors. Oh, and guess what? These jobs belong to a server that's no longer backed up. Yikes! But hey, we can't lose all that data, so we gotta figure out how to move it over to the StoreOnce 5660 like a boss.I'm hoping you can be our hero and show us the way to get this migration done safely and efficiently. Any tips or suggestions you've got will be a lifesaver and will totally make my day!Thanks a ton in advance for your attention and quick response. If you need any more info from me, just holler, and I'll be right there to help out.Cheers, 😁✌