Commvault Cloud Topics

File System Backup completing with errors :-The process cannot access the file because it is being used by another process . logs have been attached for reference  Troubleshooting done :- a) Restarted Commvault & VSS Services on Client Machine  As per logs there are multiple file extensions so if exclusions are to be setup , it would be global ones or specific to client 

I configured AWS EC2 intellisnap and backup copy, primary snap Retain snap by number of job as 1. Run daily incr, weekly full and monthly full schedule.  I could see Commvault retain all snapshot from June 16, has more than 6 snapshot for each volume. Maybe some daily incr. is waiting for some weekly full job. Commvault already provide DDB, daily incr. and daily full should be no more different.  Shall we use daily full and weekly full, or what is best practice for backup type for AWS intellisnap.

Please, why are we having this kind of issue?   When I tried to recopy it, that's the error message I got.

This is a request for information on best practices and general overview. We are in the process of migrating from our existing file share to VSphere File Shares. There doesn’t appear to be a lot of information since this is a new service from VMware.I believe the best way is to deploy the file system agent to each of the fs share nodes that VSphere created. Since these are Photon OS, the Linux tar file should still be correct^Looking for confirmation or elaboration on both of those points!I found this article referencing NFS shares, but mine are SMB and its response link with the VEEAM add in but it’s not a great correlation with my issue    Vmware Vsan NFS share | Community (commvault.com)

Hello, When using plans we would like to extend the retention time for some client using a selective copies and reuse the same Global deduplication policy. Most of our backups are IntelliSnap snapshots. Is this possible, how would we best do it? Are there any best practices for this?

HI teams, We move to Exchange 2016 DAG from an exchange 2010 DAG.I try to reinstall a new DAG Client but i’ve a ‘DAG Discover Failed’ Error.Try Automatic and Manuel selection...No wayAny Idea ? 

Hello, We started with the Edge backup solution for our laptop clients but we want also to hide the Edge Monitor settings button or restrict user permissions in order for them not to be able to modify the schedule/content of the backup from the webconsoleUnfortunately we did not found in the documentation related to this Any suggestions will be highly appreciated

can someone help me with what needs to be checked in this type of error :No volumes were found on instance [WHQWZILPNL2N2 - bad].  Please ensure that the instance is configured with one or more volumes.

To leverage MCSS we need to select a MA on premise and then send it to Azure. If you wish to leverage dedupe which is turned on by default the DDB will need to reside on the MA on premise correct? Also the MCSS/Azure is Cool Storage, correct? Any guidance would be appreciated. Thank you.Joe

Hello !In our configuration, there were many licenses, both permanent and temporary, trying to move from volume licensing to socket licensing. The result is sad, the temporary license will end soon.Maybe someone knows how to clear the configuration from licenses and apply a permanent one?

Hello, I would like to ask if anyone is using the Rocky linux operating system as a media agent?Do you have any issues or thoughts regard this combination?So far i have encountered an operating system freeze and I am wondering if Rocky is good replacement for Centos. Regards,Marcin

Hi The post below helped remove jobs that would not clearThe ‘issue’ is these non clearable jobs are now appearing every dayThese jobs appear to be:The “4am” jobs that backup VM’s that failed overnight backups These “4am failed virtual machine” jobs are in the discovery Phase - but show as 100% completed - and do not clear - preventing the next evenings job (for the associated subclient) from running I’m happy to raise a support ticket, but hoped the community might be able to help(Currently on 11.25.19)   

HELLO GUYS.The SAP Hana backup was running perfectly.But, unexpected error started with the following message."UNABLE TO ESTABLISH CONNECTIVITY WITH THESE INTANCE PROPERTIES FOR [xx]. [INSTANCE PROPERTIES VALIDATION FAILED. PLEASE CHECK DB CREDENTIALS.]"I contacted the SAP HANA team. I was told that DATABASE is online and operational. And the user "backup" has the credentials OK. I asked for a password reset.However, none of this resolved. Error persists.

Hi Folks I was reviewing this thread:   which seems to be precisely the same issue I am running into.  I’ve searched through my registry but could not find the appropriate key, so I created it, although I must not have created it in the right spot, I’ve made some other error, OR this is no longer the way to solve the issue.  I have tried both here:HKEY_LOCAL_MACHINE\SOFTWARE\CommVault Systems\Galaxy\Instance001\WFEngineAnd here:HKEY_LOCAL_MACHINE\SOFTWARE\CommVault Systems\Galaxy\WFEngineI created the key and dword value (ValidateSSL=0) in both locations, tried restarting the workflow engine and also tried restarting the whole machine, but I still have had no luck.Any Tips or suggestions?Is there any way to read the environment to confirm the key was set and the workflo

Hello friends, I would like some help if possible. I have the following problem:I use Commvault 11.80 and try to restore guest files and folders from my LINUX VMs.Shows this error when I try to navigate to a LINUX VM:Navigation failed due to error mounting virtual machine: Internal error while pseudomounting guest disks.Thank you for your attention. hugs !

I have to perform VM machine restore from VMware Hypervisor to Azure resource manager. I was gone through below documentation and need some clarification on this.https://docs.metallic.io/metallic/137982_azure_considerations.htmlConsiderations for converting VMware to Azure VM. Below tasks must be done before starting a source VM backup. Install Hyper-V drivers (hv_vmbus hv_netvsc hv_storvsc) on the source VM - As it’s mentioned Hyper-V drivers, So, will this only needs to be installed if source is Hyper-V VM or is it applicable for VMware VM as well?Run the following command to modify the boot image: (sudo dracut -f -v -N) - what is the actual impact of modifying boot image and will this cause anything for source VM?Considering the source VM OS is Red-Hat Linux - Is above two tasks are enough to start with s

Hi We have make by mistake retire one of endpoint client notebook, now we have option listed are deactive or delete, can we again configured for backup. without delete and reinstalled software   Thanks  

My client wants to know why the core dump is happening(server : linux) 

Hello,When Commvault is licensed using “Per VM” model it is allowed to install Commvault backup agents (MS SQL, Oracle, Filesystem,..) inside VMs, to protect data on those VMs, in this case vOI license is used.In some cases it makes no sense to backup those VMs using VSA agent if it is backed up by application specific agent, in another cases it is not possible, for example VMs with physical RDM disks.Question: Is it allowed from licensing perspective to backup VMs using only agent inside VM, without VSA  backup, will it comply with “Per VM” licensing model?Br,Andrejs

Hi All,is there any way for configuring tape-out to be done from a replica library (using 3rd party storage hardware replication)?The reason is to offload the weekly tape out from the main library to another library due to performance issues (a lot of read/write operations).So, the current requirements are:Prod site CV MA to Aux copy to DR site MA (all CV) Prod site main repository to replicate to new prod site repository as a CV replica disk library (using storage replication) Prod site CV MA to copy from replica disk library to tapeI also see this document - https://documentation.commvault.com/commvault/v11_sp20/article?p=9560.htmthanks,Eyal. 

hi Vaulter , i got my ESxi Crashed along with cv MA inside.i created  one fresh MA, put it on the disk library, after completed the validating mountpath process, i try to restore one of my backup from there,( view jobs from storage policy -- select a full job listed there -- right clik -- browse n restore -- view content. the error is Index Server [] is not reachable. Please retry after sometime.red cross on the rightis there a way to restore my backup since the storage holds the backup data?bunch of thanks in advance...regardsDing

 when I want to generate a report in the web console it tells me that I do not have the privileges, however my user is within the master role 

Plan to replicate backup data from source to target region, create AWS VPC endpoint for com.amazonaws.s3-global.accesspoint, it will make sure replication data go through AWS backbone. Commvault provide more service host option, which one should I select? any suggestion?https://documentation.commvault.com/11.24/expert/121564_amazon_s3_aws_iam_role_policy.html For AWS PrivateLink for Amazon S3, provide the service host provider name as [VPC-endpoint-ID].[region].vpce.amazonaws.com. For example, vpce-1a2b3c4d-5e6f.s3.us-east-1.vpce.amazonaws.com. For Amazon S3 Access Points, provide the service host provider name as s3-accesspoint.[region].amazonaws.com. For Access Point with AWS PrivateLink, provide the service host provider name a

Hello, i have installed FREL OVF to be able to browse and restore guest files from linux vms.when i try to restore a file using restore to vm option i get this error Error Code: [19:1109]Description: Please check the log files for this job for more details.and the job goes to pending state as showing below  appreciate your support.

Hi Team, Can the same user be prevented from logging in more than 1 ? Best Regards