SaaS (Metallic) Q&A

Hello experts,I have a question about O365 backups on metallic.When creating a plan, it is not possible to define whether the backups will be full, incremental or differential.How does commvault Metallic work with backups? One full per week and X incremental?Kind regardsMax

When selecting system to restore the overview is bypassed and displays the content.  I will have to select the time range from the content page.  This only happens on 1 system from what i can tell so far. 

Hi,I have just migrated my mailboxes to o365 and I am using Metallic to back them up.There is now a need to enable Journaling on o365 so can Metallic backup / archive this mailbox ? What are others doing that have a similar config to mine.Thanks 

Hello community,I have a customer that uses Metallic (I know Commvault Cloud… :-)  ) and they are asking if Metallic backs up the SharePoint retention tags/labels of SharePoint objects. They heavily use those and before implementing they want to make sure they are protected and restored with the object.I looked everywhere and just couldn’t find the answer.Anyone has an idea?Many thanks in advance.

i can see only incremental and log backup for server plan , we have requirement to keep weekly monthly to different retetion , i created custom plan where daily incremental is set and i have removed log backup schedule , when i tried to add anthoer schedule i dont find option as synthetic full , and if i click full its select database agent   

HiI received an alert recently on my O365 usage being exceeded. Whom can I reach to discuss and review this overage and process to purchase additional capacity---Metallic Office 365 - Capacity Usage AlertThe following subscription in <mycompany> has exceeded 100% of purchased capacity.Metallic Office 365 - CapacityWe have begun a 60-day grace period before pausing backups and you now have 57 days remaining. If capacity continues to exceed 100% after the grace period, backups will be paused.To purchase additional users or storage capacity, please contact your Commvault customer success manager or Commvault reseller partner.You can view your Metallic Office 365 - Capacity usage report here.To delete content, please refer to Best Practices for Reducing Storage Usa

Hi Expert, I’m a newbie for Commvault cloud. Would like to check why the exchange backup job operation type name as Archive? But teams and one drive is name as backup. 

We are trying to restore a user's messages from the web portal due to legal issue. When I search for the account it appears to be completely grayed out. And when selected I am unable to see any information about the account. Its almost like its corrupted. The users last backup was from Nov before they quit. I have excluded the name and info but its very strange that this mailbox is experiencing this.  

Hi all newbie here. just a quick question please,  While trying to restore a Azure vm in Metallic to Azure out of place, I get an error failed to create the container for Virtual disks under the storage account.  Should i speak with our Cloud people about this first before troubling Commvault. as i may not be choosing the correct storage account.   Regards  Tony 

I have several jobs that have this message.    Killed by System. Reason:[].<br>Source: cs0003, Process: JobManager Insufficient disk space. Available mount paths are not enabled for write or have met reserved space limit. Enable/add more mount paths or add more disk space to existing mount paths.<br>Source: cs0003, Process: MediaManager  

Hi,i try to backup my OneDrive users with Metallic.Configuration seems ok. Teams and Exchange Online works fine.If i try to backup OneDrive i get the message that the subclient is empty or not vaild.How can i solve this?RegardsDennis 

Is there a recommendation for exporting large mailboxes to PST? I’m trying to export a 90 GB mailbox. Trying to use the search feature does not really help unless I’m using it wrong.  Thanks for any feedback.   

Hi All,I’m wondering about how many times the job manager in Metallic will retry a job that is scheduled, if for some reason like connectivity issues to the workload present and Metallic cant effectively run the job (maybe not a good scenario, it may just failed not sure). As in how many times it will retry by default? I know there are parameters for this under the traditional Commvault platform, but haven't found it in Metallic.Kind thanksMark

Hello,Just wondering if there was a specific way to control who (via a creation of a role potentially?) has access to administer and manage certain backup workloads from other backup workloads? Trying to work out how one would specifically segment this access and functionality. E.g. Database Admin only has access to be able to Managed backups and restore SQL Database backups.Kind thanksMark

Hi, Can anyone please advise how I can find out when/where are database was restored to?  I’m talkign about SQL databases that might have restored in place, out of place or to a file. The DB I’m interested in will not have been restored to it’s original server but I need to know where else it may or may not have been restored.   I have access to the Java GUI and the browser interface.  I can see a report called “Restore job summary” but that is a summary, I need to be able to filter by (source) database. Thanks  

Hi there, I have a question. I have a customer that a few days ago try to do a backup from and endpoint for the file type (.bak). Is it possible to do the backup for this type of files?Or I need to do this from the File & Object backup?Can you help me? 

When I try and restore a Notebook, I do not get a functional notebook that will open.  Are there other pieces that need to be restored in order to have it work properly?

Hi team I would like to exclude some directories from backups in order to save spaceI have a hyperv infrastructure and 2 file server vms have several directories I can exclude from backupsI have no fileserver agent Is it possible ? thanks!

Hi Folks,We have a setup where our Commserve is at our corporate office on the west coast. We have a remote locations in the both the Midwest and east coast. Both the corporate office (CPO) and the remote locations have their own media agents.Today I noticed that as a remote location aux copy to Metallic was processing, that it was going to our corporate office media agent first (due to the mount path?). This aux copy (just over 500gb) took almost 17 hours.With the mount path being at CPO, does that mean the aux copy goes from the Midwest to CPO to Metallic? And if so, should I create another Metallic Storage pool for the Midwest and East coast, or should I make a Metallic storage pool for each location?Or does it really matter? Hopefully, this makes sense! Thanks for looking.

Hi,Do I need a mail-enabled Teams Administrator account, temporarily without MFA, only for the configuration of the Office 365 Teams App in Command Center, or also later for backups or restores? I have a working Teams backup, but nowhere in Command Center I see a Teams Administrator account configured. The “Global Administrator” field in the Configuration tab is empty, and I am able to perform backups and restores.If I can just delete the Teams Administrator account after configuration, that's of course always safer. Thanks!

Here is a problem we are having with media agents at one location.  We are seeing backups and restores with wildly different performance for any gateway installed on a Nutanix cluster.  An adjacent older VMware cluster has no problems.  The two clusters share the same 1G Internet pipe at a colo.  We have another Nutanix cluster at a different location that has pretty decent performance consistently.  We cannot find any one thing that might explain the behavior, and the poor and inconsistent performance makes managing the platform very difficult at that site.  We would like to understand why the gateway running on the older cluster (HPE servers and EMC storage) which runs on 1G interconnects, is orders of magnitude faster than some of the gateways running the new Nutanix cluster (HPE DX-380’s) with 10G interconnects.  Running ordinary uploads and downloads on any of the Nutanix-hosted gateways is fast, as expected.  So, it doesn’t seem to be Internet, or hardware

What is changing in this enhancement?Metallic has optimized the backup configuration of your on-prem workloads by hosting the deduplication cache on backup gateway i.e., near the workload, to significantly reduce network calls to the Metallic control plane to retrieve deduplication information and thereby improve performance of backup operations.Important Note This change is only applicable to new on-prem workloads onboarded in Metallic after Aug 25. Existing workload already protected in Metallic will continue to operate as before.Which workloads does this enhancement apply to?This enhancement is applicable only to on-prem workloads protected using your own Azure storage (BYOS) or Metallic Recovery Reserve in Azure. How does this change impact my on-prem workloads onboarded in Metallic Prior to Aug 25?Existing workload already protected in Metallic wil

Hello, everyone.I need your support.For the past week the "Metallic" backup when doing a Syntethic Full gives this error: "Index server is disabled on the Media agent [service_2019].Source: cms01102c1eu06, Process: StartSynthFull". I restarted the MediaAgent "service_2019" but the problem is still there.I ask for your help, how can I solve it?Thank youCarmine

 metallic server plan  creation , while creating plan we get option like this ,can someone tell what is the advance option does the VM full backup run on weekly, or is it only incremental ? if  i need daily incremental and weekly full can disable the advance option select only incremental save it and add one more in the same plan  

A Metallic software update is now available for your Windows systems. We recommend you perform this upgrade before Sep 9, 2023, when Metallic will automatically update the software. A onetime system reboot is required to complete the upgrade of Microsoft Visual C++ 2015-2022 Redistributable (x64) – 14.36.32532 which is included in the Metallic software update. Click here for a demo to prepare your Windows System for the Metallic software update.FAQWhat happens if no updates are done? Backups will continue to operate. Which systems will be need this update and reboot? This applies to Windows systems with Metallic software in your datacenter or