Self-Hosted Q&A

I have some questions:I am currently using 3 CommCell in my system. Suppose I copy backup files from HPE StoreOnce A (Data Center) to HPE StoreOnce B (Data Center) through Storage Policy. The question is, if the entire system at the Data Center encounters a failure, how can I restore the files and VMs that have been backed up from HPE StoreOnce B. If the CommServe is located in the Data Center, can I use a different CommServe at the Disaster Recovery (DR) site for the restoration process? Please kindly send me instructions for registering a new customer. Is this registration possible before I have the license file

Hello community!I want to monitor my commvault environment with Grafana.There are some products which contain built-in exporters for prometheus(for example: RedHat ceph), and you can enable this exporter.Does anyone know if commvault has this kind of feature?* I know I can use the API but I'm asking about this specific feature.Thank you!😊

Hello, we use cv11.28.83I have the following question: I have activated the option “Index files after backup” on a vm group in a vcenter client. After the backup was finished a file indexing job is started. I must determine the status of the job. (completed, completed with errors or failed .... )  My question, is a report available on commcell console or webconsole which can show me the status of the finished “File Indexing” Jobs?  regards Roland   

I have a VSA subclient that has a Group defined for the proxies but when I watch the jobs it appears that only the first proxy in the group is being used. Several other subclients with different proxy groups appear to be exhibiting the same behaviour.This wouldn’t be so bad except that I ran into a problem where the first proxy in the group could not communicate but the backup kept trying to use that proxy instead of attemempting the job with another proxy in the group.

Hi, I backup Databases hosted on a Microsoft CLuster I created the Microsoft pseudo client and add a SQL instance on it. I also backup each Microsoft node through the filesystem agent.I have enabled System state on each node.The default subclient backup only the C and local drives.I created another subclient on each node, but I can specify the disks presented by storage only on the active node. What is the correct way to backup the remote disks present on the Active node.Those disks are presented by a Storage and have their letters R,S,TIf a failover occurs, those disk are owned by the remaining node.  I tried to add a subclient at FIle System agent on the cluster it self, but it backups only the quorum disk and it gaves an error message. Thanks for your help !  

v2 index understanding  

Checking out Security Vulnerability and Reporting site:https://documentation.commvault.com/2023e/essential/146231_security_vulnerability_and_reporting.html I see an entry for:CV_2023_11_1: Remote Code Execution Vulnerability in Apache ActiveMQ along with a resolution recommending upgrading to the Maintenance Release builds of 11.32.83, 11.30.64, and 11.28.83. Just wondering, what about the earlier builds such as 11.24? Does the security vulnerability affect these earlier builds?If it does, then what should be the recommended Maintenance Release build for 11.24?

Hi All,i am testing an inplace 1-touch restore but got blocked with an error. Could you please help me?Tried Non-interactive method with response file and Interactive method.It says that the client name is already exist but i cannot answer to the question to proceed.Does anyone came accross this error ? do you know how to remove the “ClientName_recovery” which exists already?Thanks in advance.Regads

first step is get token id completed successfully but in the 2nd step commvault_GetSubclientsForRegisteredVCenterPlugin failed with below error400 BAD_REQUEST "920002: Invoked action completed with error. Error : Action 'commvault_GetFirstSubclientForVCenter' in module 'com.commvault.utils' failed : client Id not found, cannot continue. (Dynamic Script Module name : commvault_GetSubclientsForRegisteredVCenterPlugin#57)."; 400 BAD_REQUEST "920002: Invoked action completed with error. Error : Action 'commvault_GetSubclientsForRegisteredVCenterPlugin' in module 'com.commvault.utils' failed : client Id not found, cannot continue. (com.commvault.utils/commvault_GetSubclientsForRegisteredVCenterPlugin#58).";  

Is the ASP.NET needed on Commserve or Media Agents?I know that .NET libraries are possible, but I would like to know if we can remove ASP.NET components or it is necessary for Commvault. If so - in which version? Commvault version is 11.32.26 

Hello,according to the below: -How Block-Level Backups on Windows Work (commvault.com)I can't choose file or folder in subclient and I have to set the sub client to the whole volume or not?Thanks.

How to export all 6455 list of mailbox from last back up o365 information summery?If click “View export “no record found  

During configuring a SAN data server, Is we have an operating system that is required for media agent hosting disk libraries? Should it be Linux, or it be Unix or Windows?

I am new to Commvault so sorry if this is simple question or my question is not clear. I was told to check if our current running job are set as snap vault or NDMP. I am not sure where/how can I confirm this.  When I am going to Properties > IntellSnap > I can see this enable and has a associated array listed. Does this mean is a snap vault backup .Is this something I can confirm from storage side. can you please help where/how? We using Netapp storage.  

We are running a POC for seeding an AWS S3 bucket which will act as DASH target. For the seeding of data, we are using the AWS Snowball device. We have two goals in POC,Seed the OnPrem backup data to AWS S3 using Snowball device and ship it to AWS. Once seeded to S3 bucket, test restores from S3 and also validate the next DASH job to S3 only transfers unique data after deduping. Copy the DASH data from S3 to Snowball Device, ship the device to On-Prem. Perform restores from the Snowball device.We have successfully completed the first part of the POC and need to initiate the second phase. But before shipping the snowball device to AWS, we ran a data verification job on the Snowball to confirm all the seeded DASH jobs are in readable state. The job failed since Commvault was unable to read any data from the Snowball device, and we were getting read errors. We opened case with CV Support, and after confirming there was no issue with Commvault, we engaged the AWS Support. They mentioned th

Good Morning! I read the documentation on restoring Teams content: Teams (commvault.com) It states for private chats: “To back up these items, use either an Exchange Online app or a OneDrive for Business app.”Unfortunately, I didn’t find any more details on the subject. Could you tell me where the private chats are backed up and how can I restore them? Thank you,Zoltan

Hello Team, I am migrating a SQL Cluster from Data protector to Commvault. Do you know if we can migrate by leaving data protector installed and running, and moving gradually the DB backup to Commvault one by one ? I Just want to know if Data protector and Commvault can run together. Data protector will be uninstalled when all DB will be backed up successfully to Commvault. Thanks !  

Is there a schedule policy for restoration?

Hello,we plan to backup our exchange online environment.Is it possible to combine, Index Servers and access node one same servers ?2 powerfull Servers instead of 4. Thanks  

Have an old Exchange backup on tape from an old Commvault which we no longer have, I can restore Server backups using mediaexplorer tool and I can see the Exchange DB backups on there but the restore option is greyed out on the exchange DBsIs it possible to restore the exchange DBs from an old tape using the MediaExplorer tool ?Thanks for any help.J

I want to create an alert for consecutive transaction log backups, but there do not seem to be any tokens for job type. Any suggestion?

Hello Commvault Experts, I'm dealing with a time synchronization issue in our setup where Hazelcast is missing its 5-second heartbeats, presumably due to 30-second time leaps during our backup snapshots. This results in dropped connections and servers hanging, a problem that emerged suddenly. We suspect that Commvault snapshot operations might be causing this. Would application-aware backups be the right approach to prevent such disruptions, especially for time-sensitive applications like Hazelcast and ActiveMQ? If so, what specific application-aware backup configurations does Commvault support for these applications? Any insights on strategies to maintain operational integrity during backups would be highly valuable.Thanks for your help.

Please help me with the CLI command that list all clients and its sub clients in CommServe and save the output to .csv/.txt file.

I am doing a restore that requires a linux file recovery enabler, for an on-prem restore.For various reasons I cannot deploy a new FREL but I have a FREL in Azure. I assume that the FREL is only used to browse the restore metadata, and the actual restore will be done without using the Azure FREL and without being bonked over the head with egress charges.