Self-Hosted Q&A

Hello,Could anyone share their experience with using commserve hardware refresh?https://documentation.commvault.com/2022e/expert/4760_commserve_hardware_refresh_workflow.htmlIs this workflow using LiveSync to perform migration? What level of privileges “domain user” needs to have to rename/add new server to the domain? Should it be domain admin? And also regarding the user for Media Agent, the documentation mentions commandDRRestore.exeto restart the workflow if it fails, does that mean that Media Agent has to be on Windows server? Considering Media Agent chosen in the form is on Linux server, if Linux Media Agent can be used at all, can regular user with sudo access be provided or does it have to be root?How to deal with ProductionCS SQL SA user Password? I don’t think it is known unless default password is used for MSSQL installation.Thanks in advance for your responses!

Client server have been crashed recently, then restored from commvault vm backup.  But after, I have duplicated of the server object:  The one with “OLD” is the old client entry with all the previous backups.  The other with the “?” is the new client entry that contains new backups.  How can I link the new one to my server?  I tried to reinstall client on server but it has recreate a third entry !  Because I want to have the “File System” entry on my new object to allow me to restore individual files in the futur. thank you for your help. 

Hello community,During a SharePoint online restore, you have an option to restore a site or a library as SharePoint native backup files. Does anyone has a guide or the required steps in order to restore back (the native backup) into SharePoint online?Thank you in advance,Nikos

I’m specifically looking for qoperation scriptname to update the AD agent properties of a particular clientI found just this  https://documentation.commvault.com/2023e/expert/14504_command_line_interface_configuration_active_directory_idataagent.htmlqoperation execute -af <template XML file> -<parameter name> <value>  

Hello,We currently have our primary copies stored on Hyperscale-X with secondary AUX copies residing at our opposing datacenter consisting of a traditional Windows MA attached to Nexsan storage.  We have a requirement to implement some sort of air gap solution.  I know it’s not fool-proof, but at the moment I’m considering a tertiary copy to move the data from either Hyperscale-X (local) or from the AUX copy to another MA/Storage located on a locked down network with a firewall in between.  The concern however is the length of time that we’d need to leave ports opened to create that air gap copy.  We could be talking dozens of TBs that would need to be copied and if we need to leave the ports opened for several hours, that’s going to increase our exposure.  Can anyone speak to how they’re maintaining an on-premise air gap solution and provide me with any suggestions?   I was thinking if we could somehow move that data to the air gap location via some sort of native hardware solution wi

We have client with oldes oracle db and we must use agent v10, but after upgrade commserve and media agent to 11.28 backups stop working, error sugest that this is problem with network but it’s not true.

Hello,I missed the information about the installation/configuration. (or I'm looking wrong)I understand only (based on the documentation) that every region must have 1 VSA.Is it possible to have 1 VSA (or 1 VSA/MA) for all subscriptions in one region? If yes, how do you build that within Azure? If no, then every subscription needs own VSA/MA? If no (from question 1), how do you arrange communication between VSA in different subscription? Is that with virtual network peering? Or should we look at hub spoke model (Azure)?

Hi All,I have deployed Storage Accelerator on a Linux host but it does not seem to be working as the cloud team states that data transfer is still occurring cross-account.My setup is as follow:Client - Account 1S3 Bucket Account 1Media Agent (DDB) - Account 2The Storage Pool is created with DDB enabled on the Media Agent in Account 2. The idea is to have the client writing to the S3 bucket in the same account.The Media Agent can access the bucket across the account as backups are completing. I tested uploading a file from the client to the S3 bucket by using "aws cli s3 upload" command which completed successfully.I also added the ARN credential on the cloud library for Storage Accelerator. Is the format of this correct?arn:aws:iam::123456789012:role/customer-mc-ec2-instance-profile-s3 In what log can I see the success or failure of Storage Accelerator usage?I have reviewed the below posts but did not really find anything specific.https://community.commvault.com/storage-and-deduplicati

Hi, I want to setup a License Serverhttps://documentation.commvault.com/2023e/expert/120409_licensing_server.htmland Primary Commservehttps://documentation.commvault.com/v11/essential/149377_multi_commcell_environments.htmlin new customer environment. I would like to have both on one Commserve machine but I am not sure if these 2 roles can be shared on one Commserve Computer.Do I need to create separate Commserve as license server and another one for Primary Commcell or is it a supported configuration to have both on one Commserve? Thanks,

Hello,I am going to install UNIX/LINUX custom package with answer file and I am trying to follow the below link but I can’t find the default.xml file location in the custom package I had created and there’s no illustration for that. If anyone did it before I will be grateful for his/her help?https://documentation.commvault.com/2022e/expert/57498_customizing_answer_file_of_unix_linux_and_macintosh_custom_package.html

CommServe Recovery Using Disaster Recovery (DR) Backups (NOT FAILOVER) 11.28.72OBS: I would like to test the DR Backup and run the procedure at least once a year.  I'm following the instructions here to test the DR backup in case of commserve disaster recovery.In the event of a disaster, when the production CommServe host becomes unusable or inaccessible, or if the CommServe host is moved to a new hardware, the latest Disaster Recovery (DR) backups can be used to rebuild the CommServe host. At step 4, we should use the CommServe Recovery Assistant Tool to restore the most recent Disaster Recovery (DR) backup from the production CommServe database to a standby or new CommServe host to resume the CommCell operations. For more information on recovering the CommServe database, see Recovering the CommServe Database Using the Recovery Assistant Tool. At step 2 from Recovering the CommServe Database Using the Recovery Assistant Tool for Windows page (here) we got the following instruction:  “

I am trying to configure my CommCell to forward logs to a syslog server, but I cannot find where to enter the syslog server details. I am unable to follow the procedure in the documentation, as it starts by referring to a ‘Navigation Pane’ that does not exist anywhere in my version 11.28.63 console, nor does any other button, icon, or link that leads to a menu named ‘Manage’.  The Control Panel does have a ‘System’ icon in the ‘CommCell’ section, however, the resulting menu does not have a ‘Syslog server’ tile. There do not appear to be any reference images of the console interface available anywhere, so I am at a loss to figure out how to proceed. 

My command center is decent, but often I have to wait while the Command Center populates. I would assume that this sluggishness is a combination of web-server performance and sql performance.Are there tips and tricks out there to make this thing fly?   

Earlier this year I switched my OneDrive backups from V1 to V2 backups and it was a problematic exercise that took several months and several support tickets to get working.  I’m trying to confirm our retention and storage for the auditors and an having some difficulty.  When I sign on to the Command Center, I see that OneDrive backups use the OneDrive BU V2 plan (Command Center > Protect > Office365 > OneDrive for Business > OneDrive_V2 > Content).  Clicking the OneDrive BU V2 link, I see the retention is set to 3 years (1095 days) but that it doesn’t specify the backup copies.  Plans > OneDrive BU V2 > 3 year retentionIf I go into Protect > Office365 > OneDrive for Business > OneDrive_V2 > Configuration, in the Infrastructure settings section I see Server Plan is O365_Plan.  Office 365 > IneDrive_V2 > Server plan = O365_Plan If I click on the O365_Plan link, I see that there are three copies of the backups although one is a Snapshot primary copy

We introduced a new storage library in our Commcell and I am trying to copy some backup jobs over to the new library by creating a new Copy in storage policy. Initially I disabled the Data Aging option in the retention tab of the new copy. The goal was to stop the data aging from this new copy so I can compare job numbers in this new copy with job numbers in the old copy to ensure that all backup jobs have been copied over. Now when I enable the data aging and set extended retention rules, it doesn't look like it is being applied to existing backup jobs that have been copied to this new copy. Does anyone know how I can set the extended retention rules to existing jobs?

Hi Team, Question:Why can't I define retention for Storage policy in Laptop Plan created in Command Center?The question arises from the fact that the created SP is created for 90 days/1 cycle by default, which keeps the retention of incremental and synthetic backups for the entire days period despite synthetic backups being made.The DataRetentionForecastandComplianceReport shows that backups are kept for basic days - excerptHere is the view of the jobs sorted by Synthetic Full due to the large number of jobs:This increases the capacity for Storage and DDB.By creating a configuration from Commcell Console, I am able to configure it appropriately, but the client wants to use only the plans created in Command Center. Please help and explain Regards,Piotr Grzegorek

I have created a powershell script using powershell sdk module to run multiple vm level backups which runs the backup but when i use the same powershelll script inside a workflow it doesnt work for some reason giving me message : I NFO: Get-CVClient: client not found having id [0].  Is there some limitation or something wrong the way i am passing the scrip inside workflow.

Hi Vaulters, As per our customer concern, they have a Tape Library, which they want to use with a new MA that will be deployed, the main thing is that they hesitate which is the best way to deploy the MA (Virtual or Physical). The main points are as follows :Virtual : Easy deployment, HA provided by VMware Layer, but complex configuration with the Tape Library. Physical : Easier to deploy with the Tape Library since it can be directly attached, but no HA.Does anyone already faced this situation ? And what’s the recommended infra for the MA ? Even when it comes to performance. Regards.

Hello,There is a post related to the hardware refresh we want to perform but there are references to the HA installation with LiveSync configured. What would be the correct order to perform such task? Should LiveSync be dismantled and HW refresh carried out on a standalone host and then LiveSync setup again?Just for clarification as the post title might be misleading, HW refresh of both primary and standby commsrv instances.Thanks in advance for any advice! 

Hi We are setting up an EC2 access node in AWS to take backups from our Aurora Postgres estate. We use Amazon Linux 2 for all our EC2 deployments - but it seems for Aurora PostgreSQL its not supported.  Why is it OK for Aurora MySQL but not Aurora PostgreSQL??? It seems a bit odd that the linux OS offered by AWS wouldn’t be supported.We would prefer to avoid RHEL as it would have cost / license implications (we use RHEL for on-prem deployments) and CentOS is a discontinued Linux distribution. Additionaly RHEL7 is a 10 years old OS that ends maintenance support in June 2024We are extremely keen to avoid windows because:(1) It stores Temp files on the access node will taking backup - (we are finding that failed jobs don’t clean up the temp files and eventually fill the temp space) - we want the data to just pass through the node -  and not provision an expensive big EBS volume - we will be backing up multiple TB’s every night(2) It involves extra annoying configuration from our end to jo

Goal is to migrate exchange v2 archived backups from disk library A to B (no tape involved). With that environment we allow users to access webconsole so that they can restore deleted emails if needed. My guess is that during the Aux Copy emails continue to be visible through webconsole without any impact there?!? Once I Aux Copy from Primary to the Secondary copy, I also assume that the promotion of the secondary copy to primary will then be the used by all the exchange indexing servers?Media agents/Exchange Access Nodes/Index and Wenconsole are all separate servers.Generally I would just follow the process listed on the links but wanted to check with the community and see if I am missing anything here. We have a fairly large amount of backups to move (over 150TB) and I want to make sure I`m covering everything before I start.https://documentation.commvault.com/11.23/expert/118965_creating_synchronous_copy_using_storage_pool.htmlhttps://documentation.commvault.com/11.23/expert/13931_s

SQL DBAs want to be able to create Availability Group clients for themselves, and I’m all for it.However, they don’t have the New Client button in the ribbon that I have (I have the ‘master’ role). I have been looking for what permissions to assign to a role for them but haven’t worked it out yet.I have read Books Online (which caters for Command Center we don’t use) and have found nothing there to help.DBAs can backup and restore SQL clients no problem, now I need them to create AGs. Can anyone help with what role needs to be defined for this? Thanks

Hi, We had our Oracle RAC being backup by the Commvault. The backup is running ever since with any config changes or past issue but suddenly our DB team complaining of latency issue due to Commvault is doing backup of data in node which is the active which consume a lot of memory and cpu resources of the DB servers. The DB is questioning why the backup is performed in the node 1(active) as they assume it runs in node 2 before that is why no latency issue encountered in their end. The challenge question to Commvault is is there a way the backup process is deviating from doing backup from one node to do it in another node automatically? What is the behavior of Commvault Oracle RAC backup, where the data is read to which node and is there a way to change it by default to read in another node of the cluster?

Hi Team,Actually the clients are Virtual Machine’s and  the backup was taken at file system level. Now, after taking snapshot backup of the clients, it is showing as a duplicate entry on client computers. The problem is exclusive to these clients because other clients have also taken VM and FS backups in our commcell. Please help to guide on the same.

What are those Monitoring Policies? And what are they used for?