Self-Hosted Q&A

As per KB 67279 https://ma.commvault.com/Article/Details/67279, when instance validation fails for SQL iDA, the job gets queued until you fix the account. How do we change this behavior and turn this feature off? We need the job to fail in this case, as we are an MSP and have automation built off of the failures of these jobs.  If the job stays queued forever, it will never generate a ticket for us and won’t get fixed.  In fact, I found two jobs which were queued since June/July because of instance validation failing.I do not want any jobs to queue, unless I turn on queueing options in Control Panel.

Good morning people, everything fine?Eventually this Completed w/ one or more errors message appears and when I look at the logs, it only appears in the description: Unable to make a backup copy of folders [0] and files [81].What can this be? Was the copy successful? or is this normal?

Team, I’m trying to maximize resources for O365 data protection. Can the Index Server role be added to an Azure vm that is performing the Access Node role ? CI is being used and I am aware I may need to scale up the vm resources. The data is being protected by an on-prem library and aux copied to an S3 library. Thank you!

Hi,is it supported to install a Linux CS and the MA on the same hardware?Kind RegardsFlorian Kaiser

Hello All. Thank you in advance for your assistance. For a selective tape copy I need a means to ‘guarantee/force’ only Fulls from a given month are written to a single tape. Is there a way to do this ?  I would be interested in knowing how to ‘guarantee/force’ only jobs from a given month onto a set of tapes as well.  

I had to turn off backing up of a specific VM utilizing the “do not back up” option in the ellipsis drop down.   I would like to turn backing up back on.   How do I do that?Product: MetallicHypervisor: VMwareVM OS: Windows 2019Hosted in: Azure VMware Solution

We were thinking to try out the Commvault containers images in combination with Tanzu, but we would like to provision by making use of an authcode instead of username and password. Can't really find if this is possible and which attributes I should use to populate the authcode. 

any help

We want to install the commvault client automatically on a new linux server.We are using the linux_commvault.tar, extracting it to a temporary folderand copying our custom default.xml to that folder.The installation of the subclient is working as expected.What we are missing - how to define the StoragePolicy in this config ?We just defined the 'storagePolicyName' but it did not work.What is missing? The default.xml file (with jinja2 variables as a placeholder):<?xml version="1.0" ?><CVInstallManager_ClientSetup Focus="Instance001" JobID="0" OEMID="1" Operationtype="0"> <ClientAuthentication> <userAccountToLogin domainName="" password="" userName=""/> </ClientAuthentication> <CommServeInfo networkGateway="{{ commvault_hostname }}"> <CommserveHostInfo clientName="" hostName=""/> </CommServeInfo> <clientCo

I have a question concerning Windows update on a Commserve.What is the best option:1. Use windows update assistant?2. Manually install al windows updates? I prefer to use Windows update, is there a Commvault Best Practice?How do you install Windows update on a Commserve? 

 any idea on the below error 

we have bandwidth issues so we are trying to get another link for Metallic Recovery Reserve for Commvault, EMEA, Azure Cool Tier traffic , trying to find the destination address for the traffic for the region Metallic Recovery Reserve for Commvault, EMEA, Azure Cool Tier

Hello,Could anyone share their experience with using commserve hardware refresh?https://documentation.commvault.com/2022e/expert/4760_commserve_hardware_refresh_workflow.htmlIs this workflow using LiveSync to perform migration? What level of privileges “domain user” needs to have to rename/add new server to the domain? Should it be domain admin? And also regarding the user for Media Agent, the documentation mentions commandDRRestore.exeto restart the workflow if it fails, does that mean that Media Agent has to be on Windows server? Considering Media Agent chosen in the form is on Linux server, if Linux Media Agent can be used at all, can regular user with sudo access be provided or does it have to be root?How to deal with ProductionCS SQL SA user Password?

Client server have been crashed recently, then restored from commvault vm backup.  But after, I have duplicated of the server object:  The one with “OLD” is the old client entry with all the previous backups.  The other with the “?” is the new client entry that contains new backups.  How can I link the new one to my server?  I tried to reinstall client on server but it has recreate a third entry !  Because I want to have the “File System” entry on my new object to allow me to restore individual files in the futur. thank you for your help. 

Hello community,During a SharePoint online restore, you have an option to restore a site or a library as SharePoint native backup files. Does anyone has a guide or the required steps in order to restore back (the native backup) into SharePoint online?Thank you in advance,Nikos

I’m specifically looking for qoperation scriptname to update the AD agent properties of a particular clientI found just this  https://documentation.commvault.com/2023e/expert/14504_command_line_interface_configuration_active_directory_idataagent.htmlqoperation execute -af <template XML file> -<parameter name> <value>  

Hello,We currently have our primary copies stored on Hyperscale-X with secondary AUX copies residing at our opposing datacenter consisting of a traditional Windows MA attached to Nexsan storage.  We have a requirement to implement some sort of air gap solution.  I know it’s not fool-proof, but at the moment I’m considering a tertiary copy to move the data from either Hyperscale-X (local) or from the AUX copy to another MA/Storage located on a locked down network with a firewall in between.  The concern however is the length of time that we’d need to leave ports opened to create that air gap copy.  We could be talking dozens of TBs that would need to be copied and if we need to leave the ports opened for several hours, that’s going to increase our exposure.  Can anyone speak to how they’re maintaining an on-premise air gap solution and provide me with any suggestions?   I was thinking if we could somehow move that data to the air gap location via some sort of native hardware s

We have client with oldes oracle db and we must use agent v10, but after upgrade commserve and media agent to 11.28 backups stop working, error sugest that this is problem with network but it’s not true.

Hello,I missed the information about the installation/configuration. (or I'm looking wrong)I understand only (based on the documentation) that every region must have 1 VSA.Is it possible to have 1 VSA (or 1 VSA/MA) for all subscriptions in one region? If yes, how do you build that within Azure? If no, then every subscription needs own VSA/MA? If no (from question 1), how do you arrange communication between VSA in different subscription? Is that with virtual network peering? Or should we look at hub spoke model (Azure)?

Hi Experts,is there somewhere a best practicse guide for “How to backup MS SQL Always On Cluster with Intellisnap” ?Is this supportet from CommVault?Should we do only a snaps from the replica?Thank you in advanced.Best,Volker 

Hi All,I have deployed Storage Accelerator on a Linux host but it does not seem to be working as the cloud team states that data transfer is still occurring cross-account.My setup is as follow:Client - Account 1S3 Bucket Account 1Media Agent (DDB) - Account 2The Storage Pool is created with DDB enabled on the Media Agent in Account 2. The idea is to have the client writing to the S3 bucket in the same account.The Media Agent can access the bucket across the account as backups are completing. I tested uploading a file from the client to the S3 bucket by using "aws cli s3 upload" command which completed successfully.I also added the ARN credential on the cloud library for Storage Accelerator. 

Hi, I want to setup a License Serverhttps://documentation.commvault.com/2023e/expert/120409_licensing_server.htmland Primary Commservehttps://documentation.commvault.com/v11/essential/149377_multi_commcell_environments.htmlin new customer environment. I would like to have both on one Commserve machine but I am not sure if these 2 roles can be shared on one Commserve Computer.Do I need to create separate Commserve as license server and another one for Primary Commcell or is it a supported configuration to have both on one Commserve? Thanks,

Hello,I am going to install UNIX/LINUX custom package with answer file and I am trying to follow the below link but I can’t find the default.xml file location in the custom package I had created and there’s no illustration for that. If anyone did it before I will be grateful for his/her help?https://documentation.commvault.com/2022e/expert/57498_customizing_answer_file_of_unix_linux_and_macintosh_custom_package.html

CommServe Recovery Using Disaster Recovery (DR) Backups (NOT FAILOVER) 11.28.72OBS: I would like to test the DR Backup and run the procedure at least once a year.  I'm following the instructions here to test the DR backup in case of commserve disaster recovery.In the event of a disaster, when the production CommServe host becomes unusable or inaccessible, or if the CommServe host is moved to a new hardware, the latest Disaster Recovery (DR) backups can be used to rebuild the CommServe host. At step 4, we should use the CommServe Recovery Assistant Tool to restore the most recent Disaster Recovery (DR) backup from the production CommServe database to a standby or new CommServe host to resume the CommCell operations. For more information on recoverin

I am trying to configure my CommCell to forward logs to a syslog server, but I cannot find where to enter the syslog server details. I am unable to follow the procedure in the documentation, as it starts by referring to a ‘Navigation Pane’ that does not exist anywhere in my version 11.28.63 console, nor does any other button, icon, or link that leads to a menu named ‘Manage’.  The Control Panel does have a ‘System’ icon in the ‘CommCell’ section, however, the resulting menu does not have a ‘Syslog server’ tile. There do not appear to be any reference images of the console interface available anywhere, so I am at a loss to figure out how to proceed.