Commvault Cloud Topics

HIi get the errorNo service account(s) found for public folder processing. Please assure that a service account is assigned a malibox association with owner permissions on the root and subroot public folders in order to proceed with public folder operations.Source: exch01, Process: CVMailBackupCoordinatorwhen back up the public folders. on exchange on Prem. Serivce account is administrator and has permission to root of Public folder and all subfolders.Thanks for help.Pavel

Hi team, We are on the way to make SLA Report more consistent by remove not scheduled host.Looking for any suggestion how smart group should looks like ?Create one manual group for all schedule policies and second smart  client association to the schedule policies - not equal - [previous create SP] Or... Client by schedule interval - equal to - daily  For all above situation  advance settings KPI → Exclude from SLA   

Hello, Is there a way to be actively informed by Commvault when new vulnerabilities are discovered?We would like to have this alert sent to our email distribution list.RegardsThomas

 can any one help me with required permssion for vsphere user for backup and restore operation  the one in the link is  old i guess , most of the permission i cannot see in the vsphere side , using vsphere 7https://documentation.commvault.com/2023e/expert/permissions_for_vsphere_custom_user_accounts.html

Hello , Sometimes the Comandcenter Website is suddenly unreachable . When i connect to the comweb Server i can see that the tomcat Service is not startet . In the Event log i find an Entry with the Tomcat service stopped unexpectly. We use the Version 11.28.93..Any Ideas ?  Thanks Michael 

Hello Team, Is Apollo 4200 Gen10 supported for installation of Hyperscale X to an existing commcell version of 11.32. in documentation i see both as ‘supported’ and ‘deprecated’ as below.please help to confirm  

Hi All,I want to install manually for Linux but when I run the command cvpkgaddthere is an error:I've followed what was on the previous forum but still can'tany idea?

actually my question is commvault support over the internet backup or lan and wan without vpn and mpls ?How it is possible ? and what is process.

Hello folks,I have a role with permissions to perform certain operations for platform users. In this role, only the restore "In Place Recover" and "In Place Full Machine Recovey" of the VM is allowed, but when updating to version 11.32.38 .In the command center, when restoring a VM, I get the "Out Place" option, which should not appear because I do not have those permissions; in the previous version 11.28.68 it did not appear as it should.Regards.

"I want to restore a PostgreSQL database using schema and data from a DumpBased backup, but I'm encountering the following error." Error code: [94:19]Description: PostgreSQL Database: [~dsin~] Restore Failed with PostgreSQL Error: [~Make sure all dependent tables are selected for table level restore. PG Error -- pg_restore: warning: line ignored: 35 pg_restore: warning: line ignored: 35 pg_restore: warning: line ignored: 29 pg_restore: warning: line ignored: 29 pg_restore: warning: line ignored: 29 pg_restore: warning: line ignored: 29 pg_restore: warning: line ignored: 29 pg_restore: warning: line ignored: 29 "In the logs, it says that it cannot find some schemas at the destination." help please!!

Hello everyone, please help me understand if there is such an opportunity in the api? There is such a method - according to the cat, I can get a request from the developers of Commvault - GET <webservice>/Client HTTP/1.1 Yes, it returns a list of all objects, but there is not complete information about the object and there is a method for obtaining complete information - GET <webservice>/Client/{ClientID} HTTP/1.1 The question is that I have a list of unique IDs or Names and I want to upload full information on them right away, but there is no way in Python to do this. Is it possible to do this at all, or will you have to cycle through all the IDs and unload them piece by piece and slowly?

Hi !I’m used to old-style storage/schedule policies and clients/subclients associations..But we’re told that PLANS are the future, and we’ll have to move to Plans for sure.So I’ve deployed a few new MAs to protect some locations inside my company, where I have to protect VSA + file level backups.I have local disk backup, then auxcopy to tape and auxcopy to cloud from primary.MA is physical linux, as we have windows VSA clients, I have also deployed Windows VSA Proxy. Then I created Storage pools for local disk, tape copies and Cloud copies.To simplify things and test Plans, I created a Plan per location, with standard details, like 1 day RPO, 1 month of retention, with my backup timeslots, full timeslots (confusing with synthfull out of control, but we’ll discuss that later in this thread I guess).I created a VSA VM group that points to my VMWare location ( = selects all the VMs in that location, including my VSA proxy VM).For some VMs, I was asked to also provide file-level backup of

Hi all,I would like to discuss location and sizing of fundamental installation directory. Installation Path - it should be the local system disk, required space will be used from the system diskIndex Cache Path - it shouldnt be the local system disk, at least 200GB free space neededDatabase Engine Installation Path - could it be the local system drive? The space is allocated by the installer itselfCommserve Database Installation Path - at least 200 GB free space for Medium environment, should it be different than local drive?Disaster Recovery Path - it has to be available if the local system crashesCheers!

Every once in a while my Java session will crash and leave a workflow “locked” By me, and it won’t allow me to make modifications. I know that restarting the workflow services will unlock it, but there is a way that doesnt require cycling services?

 please let me know , if i am deploying HSX reference architecture to existing commcell 11.32 , then what are the ports i should open between Commserv server, HSX nodes and clients ?Do  i only need to open ports specific to Media agents given in below link between HSX nodes , commserv server ?https://documentation.commvault.com/2023e/essential/port_requirements_for_commvault.htmlapart from above ‘General commvault ports’ should i also open below HSX specific ports between HSX nodes , commserv server and clients? dont i need to open these HSX  ports if i am not enabling firewall in HSX nodes ?https://documentation.commvault.com/2023e/essential/firewall_port_requirements_for_hyperscale_x_reference_architecture.html

The following imports:import commvault.cte.workflow.activities.HttpClient;import commvault.cte.workflow.types.WebRequest;import commvault.cte.workflow.types.NameValue;import commvault.cte.workflow.types.WebMethod;Produces the following:Script1.groovy: 8: unable to resolve class commvault.cte.workflow.types.WebRequest @ line 8, column 1. import commvault.cte.workflow.types.WebRequest; ^Script1.groovy: 9: unable to resolve class commvault.cte.workflow.types.NameValue @ line 9, column 1. import commvault.cte.workflow.types.NameValue; ^Script1.groovy: 10: unable to resolve class commvault.cte.workflow.types.WebMethod @ line 10, column 1. import commvault.cte.workflow.types.WebMethod; ^ 

My sysadmin just noticed we’re running the obsolete Office 2013 on my CommVault mailbox proxy / O365 proxy / web server INF-SRV113.  My recollection is that this is required for CommVault to work properly (possibly the Compliance Search feature). Are there any challenges or gotchas with uninstalling Office 2013 and installing Office 2019? Will CommVault automagically start using the new version of Office?Ken

We are currently having performance issues with our backups of Dynamics 365 and are looking to use the "Enable Table Change Tracking" feature.The owning team have sought clarification on whether or not this option is simply enabling and leveraging the Dynamics 365 Change Tracking feature, and if so, what implications could that have for their environment?Also, is there any indication as to when / if we can expect Dynamics 365 to be included in the core Commvault platform?

I would like to ask for opinions /best practice from field experts on how to build a properly configured VMware VSA proxy which is going ot be use primarily using the hotadd transport.  I have not seen any information in Commvault books online on the details on how to build.Information I am looking such as:1. How many disks and sizes for each2. Block size for each disk3. disk configuration settings and stateAny information provided will help Please note this is for Commvault v11.24 or later and running Windows Server 2022 etc.

Hi All.I have a setup with DD9400 which is my production library and I have replication to Vault which is DD9900. We are trying to restore the data which is from the vault in the production site. I have created one mtree/storage and made it as library, I have created one more mtree/storage and made it as my vault replication. I want to restore the data which is getting replicated from vault to prod. Is it possible to do this task in Commvault. RegardsVijay

Hello,All the alerts concerning Licenses Consumed reaching 80 percent are delivered to me. I would like to change the alert threshold to over 80%.Could you please let me know how to do that? 

Hello guys,  I have 2 Maxdb databases configured in the same client where one of them completes sucessfully and the another one gets the following error: Details:OK ERR -24927,ERR_TOOLCHK: External backup tool not found The file '/opt/commvault/SapMaxDbAgent/in' already exists. I already remove the in, out and err files from the directory, but the error persist. Could you please helpe me fixing it?

Hi All, i have an to do Moving a Mount Path to an Existing Device . So what i have done: Disabel for new data weeks ago Today disable mountpath for pruning Added an new mountpath in disc the library starte the move mountpath operation Job started and now copy data So thats all okay bute now i have a question. Actually the schedule is off.  But how can i prevent that backups are written to the new mountpath when i enable the schedule. 

 Is there a way to reduce M365 licenses? We have already deactivated the Teams backups and Sharepoint backups because there is also an Azure recycle bin available. One idea would be to reduce the retention time. Does this mean anything in terms of licenses? Thanks for your tips!

we have diffrenet policy for database and its logs , storage policy retention are diffrenet for log is 1 day and db its 14 days , however logs are not getting pruned and when running the forcast report the DB backup job needs the logs  is it expected ?