Commvault Cloud Topics

Hello,There is a post related to the hardware refresh we want to perform but there are references to the HA installation with LiveSync configured. What would be the correct order to perform such task? Should LiveSync be dismantled and HW refresh carried out on a standalone host and then LiveSync setup again?Just for clarification as the post title might be misleading, HW refresh of both primary and standby commsrv instances.Thanks in advance for any advice! 

Hi team I would like to exclude some directories from backups in order to save spaceI have a hyperv infrastructure and 2 file server vms have several directories I can exclude from backupsI have no fileserver agent Is it possible ? thanks!

Hi We are setting up an EC2 access node in AWS to take backups from our Aurora Postgres estate. We use Amazon Linux 2 for all our EC2 deployments - but it seems for Aurora PostgreSQL its not supported.  Why is it OK for Aurora MySQL but not Aurora PostgreSQL??? It seems a bit odd that the linux OS offered by AWS wouldn’t be supported.We would prefer to avoid RHEL as it would have cost / license implications (we use RHEL for on-prem deployments) and CentOS is a discontinued Linux distribution. Additionaly RHEL7 is a 10 years old OS that ends maintenance support in June 2024We are extremely keen to avoid windows because:(1) It stores Temp files on the access node will taking backup - (we are finding that failed jobs don’t clean up the temp files and eventually fill the temp space) - we want the data to just pass through the node -  and not provision an expensive big EBS volume - we wil

Hi,I have a question regarding register a client with RestAPI.In our environment we install by default a decoupled file system agent on each client.In case we need the client to register (e.g. for additional agents), we register the client via Console and fetch the configuration from the client. Additionally we have a script, which can do the same. This script is using qcommands.Since we are planning to migrate all of our scripts to use RestAPI instead of qcommands, we are looking for a method to perform the register via RestAPI.I saw, there is a function for POST Install Client, but I didn’t get it running to do the registering only.Do anybody has a clue how to perform a register and fetching client info only?I tried to check that Command Center and have a look on the “aquivalent API”, but it seems a register only isn’t implemented there. Also in the documentation there is described only how to perform via Console and SimCallWrapper.

Dear teamWe need a confirmation or explanation for the following restore issue. IntelliSnap Backups are running every 6 hrs.Only the last daily “full” is selected to be backup copied to a disk library.For NAS and Virtualization IntelliSnap backups, an incremental backup Job is interpreted as full.As  the result the last IntelliSnap Backup of the day is selected to be backup copied. Consultant did a Full VM restore from the copy available on the disk library but after the completed restore, the virtual machine did not come up. Since only every 4th backup is moved to disk library, he’d expect, that an incremental backup copy uses the last completed backup copy as reference point for the backup copy.But for him it looked as if the incremental backup copy is referencing the latest Snap Backup instead. Please confirm:Commvault needs the data of ALL incremental snap backups to enable a c

Goal is to migrate exchange v2 archived backups from disk library A to B (no tape involved). With that environment we allow users to access webconsole so that they can restore deleted emails if needed. My guess is that during the Aux Copy emails continue to be visible through webconsole without any impact there?!? Once I Aux Copy from Primary to the Secondary copy, I also assume that the promotion of the secondary copy to primary will then be the used by all the exchange indexing servers?Media agents/Exchange Access Nodes/Index and Wenconsole are all separate servers.Generally I would just follow the process listed on the links but wanted to check with the community and see if I am missing anything here. We have a fairly large amount of backups to move (over 150TB) and I want to make sure I`m covering everything before I start.

SQL DBAs want to be able to create Availability Group clients for themselves, and I’m all for it.However, they don’t have the New Client button in the ribbon that I have (I have the ‘master’ role). I have been looking for what permissions to assign to a role for them but haven’t worked it out yet.I have read Books Online (which caters for Command Center we don’t use) and have found nothing there to help.DBAs can backup and restore SQL clients no problem, now I need them to create AGs. Can anyone help with what role needs to be defined for this? Thanks

Hi, We had our Oracle RAC being backup by the Commvault. The backup is running ever since with any config changes or past issue but suddenly our DB team complaining of latency issue due to Commvault is doing backup of data in node which is the active which consume a lot of memory and cpu resources of the DB servers. The DB is questioning why the backup is performed in the node 1(active) as they assume it runs in node 2 before that is why no latency issue encountered in their end. The challenge question to Commvault is is there a way the backup process is deviating from doing backup from one node to do it in another node automatically? What is the behavior of Commvault Oracle RAC backup, where the data is read to which node and is there a way to change it by default to read in another node of the cluster?

Hello Guys,  I need space in my Commvault environment, so can i remove job that expired(Retain Unitl) ?I thing this job was supposed to have  been removed and i can reclaim space.Another thing:There are backup jobs in a Three different locals, 2 in File library and one in tape library.Another question: Can i remove the backup job to the Files libraries? 

Hi Team,Actually the clients are Virtual Machine’s and  the backup was taken at file system level. Now, after taking snapshot backup of the clients, it is showing as a duplicate entry on client computers. The problem is exclusive to these clients because other clients have also taken VM and FS backups in our commcell. Please help to guide on the same.

What are those Monitoring Policies? And what are they used for?  

We are excited to announce a new Hub experience coming to Metallic at the end of the month! Based on your feedback, we are introducing upgrades that simplify navigation, interactions, and overall usability. These enhancements elevate the way user manage their services, access important resources, and gain quick insight into performance – resulting in a more cohesive experience across the broader portfolio of Commvault offerings. For more information on these upcoming enhancements, check out our blog for additional details: https://metallic.io/pre-launch/metallic-hub-new-and-improved-experience

I have 2 lists of tapes in 2 libraries - let’s say 1000 tapes in each list - and they are all in scratch, and they need to be deleted from Commvault for physical destruction.Not all the tapes in scratch need to be deleted though. Only a sub-list of specific tapes.So what I need to do, is either select multiple tapes for deletion, or to import a list of tapes that can be deleted in one action.In the Java GUI, I can only see how to delete a tape one-by-one. That will take a loooong time.I have had a quick look in Command Center (I don;t use it much) and canot see a way to achieve this in there.Anyone have any ideas? Thanks

Hello Community!We have a customer who acquired 2 Dell DataDomains and were understanding that Commvault was interacting with the APIs on the DataDomains to launch auxiliary copies in “replication mode” so that the media agent would not be the data mover.After configuring the DD libraries and creating a secondary copy, the media agent is currently working as the data mover so this is not the expected behavior.Does anyone have any experience or information about how Commvault and the DataDomains interact for Aux copies?Thank you!

I have created some new reports and I found out that you can add cvdate to the end of the file name and it adds the date time, wish it only added date but that is fine.  What I want to know, can Commvault created a current dated directory to put this in?  Right now It goes to a base folder and I have to go create the dated folders.  We need this for Audit purposes and just trying to streamline it even more so I can be out and not have to deal with doing a bunch of folders when I get back from vacation.  Maybe I have to use a 3rd party way, but hoping Commvault can do it.

I've recently started seeing the "too many concurrent connections" message, which I don't think I’ve seen before.. It seems to have begun popping up in the last couple of weeks. Has anyone else noticed this? Are there any known changes or new restrictions from Microsoft's side?I have 5 azure apps and 10 streams on most of my Exchange backups.Edit: Could it be because we provide the Exchange backup service to so many customers, that the MS365 service is noticing many connections from us, across tenants?

We just noticed MR68 was pulled back and we are running this version and we think based on our monitoring stats that we are impacted. I would have expected a more pro-active solution towards customers. I'm also curious what customers can do who think they are being impacted now as MR68 was the latest maintenance release that is publicly available.      

We noticed on a RHEL8.7 build with a local disklib & ransomware enabled that it breaks xfs utils.Opened a case with RH support. They said for mount options “try context=unconfined_u:object_r:user_home_dir_t:s0” instead of the recommended “context=system_u:object_r:cvstorage_t:s0”, which does fix the issue with xfs commands. Now they are asking me to ask you all do other customers have the same experience? Or, they suggested use the context that “allows xfs to work” to which I replied “I have no idea but this is what the script sets up”.Basically if you setup a diskib using xfs (not NFS or S3 obviously), simply try to run xfs_info or xfs_growfs, can’t be done. The workaround I found if I need to grow the FS is stop service, remount without ransomware context in place (or use their options), fiddle with xfs, then remount with proper context.  Looking for some way to fix rather than workaround but they seem firm in “it’s not a problem” with selinux or xfs, it’s the wa

Hello,In my WebConsole of CommVault, we have 4712 Kubernates applications.So, in Databricks, I’ve written this codeapplicationCount is 5757.Now, the json returned is made from 2 keysapplicationCount that is an int applications  that is a list of dictionariesso, in json_kubernates I should have 5757 dictionaries, instead I’ve got 100.From API documentation, there is no pagination and about the user we tested it between master user and my user they can see the same clients. Can you help me in understanding why it is doing that?

Dear friends,I need your valuable assistance with a technical matter. I have a Plan associated with a Storage Policy, which includes a primary copy to disk. Within this policy, there are various jobs with different dates, some related to virtual machines, and others to SQL Server databases.My goal is to create a secondary copy exclusively for the SQL Server jobs and restrict it to specific recent dates. However, when attempting to run this secondary copy for the desired date range, the initiated job doesn't seem to capture any data, and it does not appear in the list of jobs to copy.I have attached images in the order of how I perform the procedure. If any of you can provide guidance or assistance on this matter, I would greatly appreciate it.😊✌🏻

Hi, I have a three node HSX Reference Architecture stack.On one of the nodes the network card has failed. On this card one port is connected to the Production LAN and the other to the Storage. The node has two network cards configured so my node is still up. I have ordered a new network card but my question is, do I need to do anything after I replace it or will it just be added back to the Bonds ? Thanks 

Hello friends,Trying to install first time media agent on active directory server ( newly promoted additional domain controller 2019 server ) .In the credentials section, providing domainname\<domainadmin> and the password  and also tried domainname\<administrator> and password but the installation fails with the message.“Failed to install File System Core Package, the credentials entered may not have permission to use WMI on remote machine. Please check WMI configuration and user credentials.while I installed the agent easily for another windows server 2019 joined to domain by using local credentials of the server.”Where am I going wrong. tried even using .\administrator and the password but it makes reason to fail as the server once promoted to domain controller will no longer hold local admin.Any help will be appreciated.

is there a way i could run a report to find out how much space a full monthly or yearly backup is taking up in  terms of storage space requirements. 

Hi All,I have read all the threads about to check DDB version V4 r V5, but there is no exact answer for checking the DDB version precisely. The threads are old 1 year or more, in the mean time is there any way to view the DDB version V4 or V5 anywhere?i ran the ConvertDDBToV5 workflow but i it says there is nothing to upgrade.Also verifed Dedup properties, the garbage collection option is greyed out.Hence, i would like to know whether my DDB is updated to V5 and why the garbage collection option is greyed out?Thank you in advance

Hi All, short question regardin the point Bandwidth Throttling for a Storage Policy Copy Setting Network Bandwidth Throttling for a Storage Policy Copy (commvault.com) I want to undersatnd what happend when an auxcopy job starts.  So in normal case without throttelling we reach 500MB/s during auxcopy between 2 DCs over wan. When the auxcopy job starts we see in the firewall the traffic grows up until the wan connection is done.  So when i now throttel the auxcopy to 200MB/s per second we the a lot of peaks in the firewall when the auxcopy job is started. Than it goes down.  My question is: When the auxcopy job starts all streams nad the most getted performance is allocated and that the function with the throttel on