Commvault Cloud Topics

Hi, is there a way to monitor the Status of the Commserve Activy Control. We are using PRTG to Monitor our Systems and want to get notfied about the Status of the Activity Control in the Commserve.  I checked the API but did not find anything which is related to this case. Maybe there is a way to trigger a SQL Statement to the Database or SNMP. Kind RegardsFlorian

Recently have come across a case where backup needs to be taken of a linux server hosting erp db on it with OS as Cent OS 6.9.As a compliance, it needs to be kept for next 3 years.I am not able to find documentation where Cent OS 6.9 is compatible and we can take backup of it. have already checked below link but need more clarity.https://documentation.commvault.com/v11/essential/3602_installing_clients_with_deprecated_operating_systems_or_applications.htmlInstalling Clients with Deprecated Operating Systems or Applications

This is the third installment in our series of articles on the latest capabilities of HyperScale X. Catch up on the first two here: what’s new in HyperScale X in 2022E and the redesign and innovation of the HSX installer.Today we are going to cover a few of key security features for HyperScale X, and how it provides a secure, immutable storage platform for protecting your business’s critical data.   HyperScale X as Immutable Storage With the rising prevalence of ransomware, bad actors and new exploits, an immutable storage solution is a key facet in any data protection strategy. Having fast

Hi Everyone, Needs steps to configure Storage Accelerator for Client in different AWS account/region and the S3 Bucket and Media Agent in other account/region.Client - Account 2S3 Bucket Account 1Media Agent (DDB) - Account 1 Regards,Rahul Raina

 Is there any additional setting to avoid the archive log backups when a Database backup is activeIf a Database backup and an hourly archive log backup runs at the same time,  it throws an Oracle errorORA-00230: operation disallowed: snapshot control file enqueue unavailable To avoid this situation is there any additional setting to skip/queue the archive log backup when a DB backup is active. 

I’ve read up a bit and I’m not quite understanding why I’m seeing this error sometimes…Basically, we have the copies and retention for this policy set up like this:primary copy → secondary → to-tapecopy: Retention Days,Full Cycles,Archiver Retention Days,Extended Retention (Rule,days,grace days) ,Data Agingprimary:14,1,infinite, n/a, n/a, Enabledsecondary:7,1, infinite, (Monthly Full/60/0), Enabledto-tape: infinite, infinite, infinite, n/a, EnabledNote: “to-tape” is a selective copy, “Monthly Fulls” → last full Note: We do have this setting set to 1: Media management → Data Ageing → “Disable jobs for Auxillary Copy that have met its retention” Questions:We are seeing the [13:187] error occur when running “to-tape”. How can it be “skipped because they are aged on destination copy” if the destination copy (tapes) retention is “infinite”? Additionally, we

Hello, I have a small understanding question about a SQL DB restore out of place. If the target database already has instances running with different names and I do a restore of another database, will the data or the instance on the target system be deleted or overwritten or will it only add the new instances on the target system ?

Team,  How to get the list of VM’s(same VM) that are configured in multiple Subclient? I used to have the query in my vault, unfortunately lost completely.  Appreciated your help. 

Hello I’m working on an application to capture all clients in an environment and assess their backup status. So far I’m getting stuck on capturing all the clients in the environment. I see there are multiple endpoints that I have to hit to capture all the items and I’m wondering if there is a catchall endpoint for this OR if there’s not, what could be the best way to go about this process?Endpoints I’ve touched so far:/Clients/Clients/VSAclientlist/Clients/VMPseudoClient Any assistance would be appreciated

My customer has a 5 year old Hyperscale appliance,It is end of support in October 2023.  We are being told that at end of support, the software will cease to function, either for backup or restore.  Is this correct? 

failed to backup the SQL database files during vss backup .one of the database on the client is failed in the backup.thank you  

Hello everyone,I need help with the following error.When I tried to run my Aux Copy it failed with error [13:138] then I added some additional settings in the MediaAgent so the error disappeared and when the job started again I got another error [62:1243]. below the two errors .Error Code: [13:138] Description: Error occurred while processing chunk [3884774] in media [V_1028949], at the time of error in library [SP_B7_EndPoint_01] and mount path [[MediaAG7] /data], for storage policy [EndPoint] copy [synchronous copy] MediaAgent [madr03]: Backup Job [296892]. Unable to setup the copy pipeline. Please check connectivity between Source MA [MediaAG7] and Destination MA [madr03]. Source: MediaAG7, Process: CVJobReplicatorODS  Error occurred while processing chunk [3884772] in media [V_1036778], at the time of error in library [SP_B7_EndPoint_01] and mount path [[MediaAG7] /data], for storage policy [EndPoint] copy [synchronous copy] MediaAgent [madr05]: Backup

Hi team,Getting the below error even though the Subclient has been deleted:  What are the right steps to get a mount path removed and its associated Storage pool and policy deleted?When I tried to delete it from the Storage pools, got the below error:  on reviewing the logs, found the below entries:  

Hi all,We have Pure as a primary storage. Using CommVault (via IntelliSnap) we backup data from it (Snap Copy). Then we mount snapshots to Media Agent (MA) and perform backup copy (Primary) from snapshots to our primary backup storage - which is NetApp (NA1). We have another similar NetApp in different location (NA2).Question - is it possible to create additional backup copy from Primary copy using SnapMirror\SnapVault?It is possible to create additional Snapshot Copy but you have to use NetApp as a primary storage. Which is not a case.So we want to have second backup copy (NA2) and it should be available as a source for restore for clients. And we don’t want to utilize our MAs and network when NetApps can do everything themselves.

Hi guys,is there a way to use a web proxy to backup Exchange/Sharepoint/Onedrive Online ?since only https connections are used, it should be possible to forward backup requests to a web proxy instead of place am AccessNode in the DMZ.I cannot find any hints for that in BOLBRKlaus 

Hello,I’m curious if anyone has encountered the issue of decoding the status codes for vms and other api endpoints for protection status.  For example:"vmStatus": 1 I know these typically are 1-6 but could commvault support provide a mapping for each of these to help us determine what this means for protection status? Also, if it differs for vm clients to db clients, what should I expect from those as well? PS - I did see this topic /webconsole/api/v2/MediaAgents status and offlineReason codes and it was close to what I was looking for but this was for MediaAgents where I’m specifically concerned with VMs and DBs

We have configured in AWS, RDS snapshot backups.  We need a way to get the Snapshot copied to our s3 bucket.What is the best way to perform this task automatically?  a Best Practice or White Paper would be great. ThanksChuck  

Recently our system administrator have changed the root password of one of the linux servers. the readiness status of the server becomes [Not Ready] with message is [Communication failure between Client xxx.xxx.xxx.xxx and the MediaAgent xxxx.xxx.com. Error returned is:Connection failed. What could be the reason behind this issue? is it network related issue or root password changing issue? 

Hello!Can anyone tell me which logs I should start with when troubleshooting the issue that cache won’t update? this is an MS365 Exchange Online backup job.Should I use the logs on the index/access node or the commserve server, or both, and what are the logs called?I am not getting a “wrong password” error, and I have checked that MFA is disabled for the service account.  

Hello everyone! I have commcell version 11.23.42. What version can I upgrade to so as not to re-issue the license?

Hi,the customer wants to backup some clients through a gateway. We did the configuration of gateway client and network topology.The main problem is that the customer wants only Commserve to communicate with clients through proxy. Backup was failing because there was no communication to media agent as the customer picked only myCommserve group in the network topology. So we did share paths from media agent to the Commserve. It was still failing because the client couldn’t reach DDB on media agent. So then we have changed deduplication from ‘On Client’ to ‘on Media Agent’. Now the buckup is running but never ends. It stucked on 25%.  Can we configure backup through a proxy but allow only Commserve to communicate with the client by using share mount paths to Commserve?If not is there any other way to meet customers requirements? Regards,Lukasz

Hello i have a error with :  Cannot get information index drom previous backup when backup VM Any ideas for solve this case?

Hello all, As of now, we do not have override data paths as a supported functionality for Log files at the sub-client level. Any plans of CV implementing this in the future? Thanks,Sukanksha

Hi Team, I have an issue with an intended Unix client install.Filesystem agent only. We unfortunately have port 8400 occupied by other software, so I need to install to a different port.However, I don’t see where i can over-ride 8400 with my intended port. And for whatever reason, I can no longer find detailed instructions on the Unix\Linux install process.I’m not a Unix admin, so probably like quite a few of us, it would be helpful if there was more detail on available options. Bottom line, can someone advise how, or where I can provide a different port during a local install (I have a Unix tech available to assist). Thanks

Hi Everyone,Currently we are making traditional backups from HS to HS (Primary - Secondary Copy).We added an extra Cloud Library as AGC location as mentioned in the picture below.GoalThe AGC NEEDS to finish within 24 hours contains File System + SQL Agents that were backed up from the last 24 hours on the Disk Libraries.ObservationFrom the {Secondary to AGC} it seems that new bckjobs are not picked up after the aux copy started.Example: If bckjob 1-4 contains 10TB of data, commvault waits until these ones are finished and then will pick up the next bckjobs while some Media Agents in the Cloud Library are doing less work.ConclusionThe {Secondary to AGC} takes to much time (+/- 48 hours), after the Full Backups are finished in the weekends on the Disk Libraries. It does NOT meet the requirements.Questions1. Are my ob